This hotel is modern and up to date with the usual Hampton Inn amenities. The internet service is pretty good, the staff is fine, and the beds comfortable.
There are a few sub-par items, however. My stay here was for more than a week in April 2013. I am here alone on business and have male pattern balding with short hair, so there is no other explanation for the many long black hairs on the bathroom floor other than that the staff does not clean well. Also, I have noticed that they have not swept the carpet since my arrival, even though it obviously needs it.
Also, the breakfast could be improved. The bagels have an odd and unpleasant taste and never seem fresh. The apples are red delicious - the bowl never gets empty because nobody likes them.
It is nice that there is a guest laundry room and the machines work. I needed help from the staff, though, because there is no sign indicating the cost for the machines, and I could not have guessed that one needs to unplug the machine and plug it back in to make it work!
Botttom line is that the management here is not paying enough attention to details as they should.
I will look for another place to stay on my next trip. Unfortunately, I found few choices of hotels in Waterloo that have a fitness center. For one of the most expensive hotels in town, it should be better.
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- Also Known As:
- Hampton Inn Waterloo Hotel Waterloo
- Waterloo Hampton Inn