I asked for a non-smoking room and was given a smoking room. It was terrible. When I mentioned it to staff all I got was a oh, so sorry. I had a dog with me so I think it was a bait and switch tactic. Yes you can have you dog and a non-smoking room until you get here. Dog and a smoking room seemed to be the deal.
My outdoor room windows also did not lock...that was just creepy.
My room pass key also didn't work regularly. I had to go to the front desk to get it reset several times.
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- Also Known As:
- Heartland Hotel Waterloo