I've been forced to stay here several times for business travel and each time it's the same problems. Twice I arrived to find they had not added my Gold Points Plus membership to my reservation as I'd requested. Once in the room I made the mistake of looking at the floor. The entire room has a 1 inch outline of dirt where the floor meets the baseboards. This dirt buildup is so bad the carpet literally turned from brown to gray near the edges. The dirt outline follows the furniture where no one has moved a night stand or chair to vacuum in a long time. Behind the wingback chair in the corner is a floor lamp where you can literally write your name in the dirt. Being curious, I looked behind the nightstand (mistake) and there were cigarette packages that had dusty cobwebs on them.
I asked the manager to come look at the room and he said "If you think it's bad now, you should have seen it three months ago!" This isn't what I wanted to hear. He did come back with a vacuum and touched up areas that were visible.
The rooms are poorly insulated. I could actually hear the person in the next room snoring. The floors creak and the person in the room above me woke me up when they got up in the middle of the night.
Finally, the heating in some rooms has digital controls and other rooms have knobs. In the room with the knob on the heater, it defaults to running almost constantly. As a result, my room temperature would climb to almost 80 degrees & I had to shut off the heat (Iowa in January) for the night to keep from overheating in the middle of the night.
The staff is polite, but the hotel chain or the local management is doing a poor job! There are MUCH better hotel chains out there.
- Official Description (provided by the hotel):
- Welcome to the Country Inn & Suites Waterloo, Iowa Hotel Offering charming decor and convenient amenities, the Country Inn & Suites in Waterloo is the perfect stop for your next vacation or business trip in Iowa. Our accommodations provide all the comforts of home and office, including complimentary Internet access, a delicious free breakfast, well-appointed rooms and an indoor pool. With top-notch amenities and guest-centered services, lodging in Waterloo is sure to be hassle free. 100% non-smoking facility ... more less
- Reservation Options:
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- Also Known As:
- Country Inn Waterloo
- Waterloo Country Inn