We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very impressed!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Country Inn & Suites By Carlson, Waterloo
Ranked #3 of 16 Hotels in Waterloo
Certificate of Excellence
Reviewed May 21, 2013

Our family of 4 stayed one night to break up a long road trip. We were extremely pleased with the hotel. Check-in was fast and friendly, and there were fresh cookies in the lobby, which were a big hit with the kids!

For some reason, our room was unexpectedly upgraded to a suite, and it was fabulous! We really enjoyed the extra room and it was very quiet.

We spent a lot of time in the pool, and it was the absolute warmest pool I have ever been in! May be too warm for some, but we liked it. The pool and hot tub both have ADA lifts available, for those who may need that. My only complaint would be that the pool area was very loud. Some sound absorption would be beneficial.

Breakfast was wonderful, lots of variety and a very large eating area. On the front desk there were "to-go" breakfast bags available with bottled water, granola bars, and other items, which was a great touch. This hotel has thought of everything!

I would definitely recommend this hotel for families traveling to the Waterloo area!

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mbkgnat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this reviewResponded May 23, 2013

Our sincere appreciation goes out to you and your family for your most recent stay. We are happy to see you took notice of our elevated levels of key components of a hotel including friendly service, inviting guest rooms, a delicious breakfast, and an enjoyable pool area. Thank you for your kind recommendation to others and the time taken to contribute your positive feedback. During your next stay, we welcome you back as family.

All the best,
Management and Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (305)
There are newer reviews for Country Inn & Suites By Carlson, Waterloo
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

267 - 273 of 305 reviews

Reviewed December 23, 2012

The room was relatively large and quiet. The rooms had LCD HD TVs and actually offered a bunch of HD channels. That shouldn't be notable at this point, but I have stayed at too many hotels with decent HD sets that offered no HD channels.

The location was close to the mall, movie theater and many restaurant choices. If you are going to Waterloo, you can certainly do a lot worse (I am looking at you, Ramada ).

  • Stayed: December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank stosboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this reviewResponded December 27, 2012

Thank you sincerely for staying with us for your business travels. We are glad we could meet and exceed your expectations during your time with us. Your feedback is much welcomed and vitally important to us. Thank you for taking the time to let others know of the great things happening at your Country Inn & Suites of Waterloo. We look forward to hosting once again when you personal or business travels lead you back to the area.

Yours in hospitality,
Management & Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2012

We stayed here for a wedding. Upon check in, the staff was very friendly and accommodating, even though we were there before check in time. They even made sure to put our party of 3 rooms on the same floor after I asked. The lobby is beautiful and welcoming, and has hot drinks and cookies. The rooms are nice and clean, but the comforters are extremely heavy and need to be updated. The bathroom is nicely lit and seemed clean although I did find a hair on the shower wall. The bed seemed a bit hard for my taste. The floors are a bit noisy, but luckily we were on the 3rd floor so we couldn't hear people walking above us, unlike other people staying for the wedding. It would be nice to have an exhaust fan in the bathroom or the a/c unit for a little white noise to help block out some of the hotel noise. We didn't have the breakfast, but it smelled good. I was a bit surprised to have the housekeeping staff knock on our door at 9 am the morning we were leaving. (check out is at noon) After telling them we were packing, they politely apologized and left. All in all, it could use a few changed for the price.

Room Tip: I suggest the 3rd floor to avoid noise above you
  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank skdonner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fcnlink, Manager at Country Inn & Suites By Carlson, Waterloo, responded to this reviewResponded October 10, 2012

Thank you for choosing your Country Inn & Suites of Waterloo as your preferred lodging choice during your time in the Cedar Valley. Weddings are always a great time to gather friends and family.

As always, we appreciate your feedback and insights, both of what we did well and what aspects may need inprovements. We listen with an open ear. Some of the improvements I talk about include a scheduled visit to clean our bathroom vents to aid in the exhaust fan's efforts.

We look forward to having you back the next time friends, family, business, or leisure bring you back to the area as part of the Country Inn & Suites family.

Yours in hospitality,
Management & Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2012

The Country Inn and Suites in Waterloo is pretty much everything you could want in a business overnight. The service was friendly, efficient, and unobtrusive. The room was clean and roomy with comfy beds and pillows. Yummy cookies, nicely varied breakfast. Internet worked smoothly. I didn't try the pool but it looked great. I wasn't bothered by overhead noise but then I do sleep with earplugs. If I had to complain about something, it would be the dim lighting. TV was a tad on the small size. All in all, a comfortable stay.

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank daymiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this reviewResponded October 9, 2012

Great morning,

Thank you for taking the time to complete a Trip Advisor guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.

I'm glad you took notice of our some of our improvements such as our upgraded internet and our expansive "Be Our Guest" hot breakfast. You should expect nothing less than great service hear at your Country Inn & Suites of Waterloo.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,
Management and Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2012

Hotel was, overall, OK. My main complaint is the noisy, shaky floors. The noise of us and the people in the room above us walking around the room was aggrevating. It's as if the 2nd and 3rd floors were built like a house and not a hotel. Hearing the BOOM, BOOM, BOOM of someone walking across the floor above us was most problematic during sleeping hours.

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank JPWade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this reviewResponded September 10, 2012

Thank you for your honest feedback about your experience here at Country Inn & Suites of Waterloo. We want to hear from you, our loyal guests, to help make your next stay with us that much more enjoyable. Know that we have staff on duty at all hours to help alleviate any inconvenience you may experience during your stay so you can rest easy. We look forward to having you back and showing you a more positive time in the Cedar Valley. Enjoy your day to its fullest!

Yours in hospitality,
Management & Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2012

We checked in later in the evening and we had a room all ready and waiting for us. There were cookies upon our check-in even at midnight. The room was nice, and had pantene products in the bathroom. Awesome perk. In the morning, the breakfast was a wide variety of cold items, snacky items-string cheese-such a fun extra; waffle maker, cereal, make your own omelette, etc. As we headed out the door, we noticed to-go-bags for breakfast, if you didn't have time to sit down and eat. Plus-a different kind of cookie was out than the night before.

We weren't there long, but I would defintely go back.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fcnlink, Director of Sales at Country Inn & Suites By Carlson, Waterloo, responded to this reviewResponded August 16, 2012

Our great thanks goes out to your for sharing your experience and testimonial of your recent stay. The constant supply of fresh cookies is actually one of my favorite amenities as well. Additionally, thank you for acknowledging our breakfast. We have put a lot of effort into expanding our breakfast in a couple different ways such as our menu items and diningware to provide a different look and feel. We hope you are able to stay longer during your next trip in Waterloo so you can enjoy more of the Country Inn & Suites experience. Genuine thanks for letting us play host. We highly anticipate your next stay in the area!

Yours in hospitality,
Management & Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2012

We've stayed here several times. The staff is always very nice and very helpful. The Lobby decor is very nice. Our rooms have always been clean previous to this visit, but this time there was much to be desired. The coffee table was sticky and there were crumbs on it. The upholstery of the chair and sofa was dirty. And the bed was so hard I couldn't sleep. This has always before been our stay of choice when coming to Waterloo, but I think we'll have to investigate a new place for next time. Oh, and every time we came in, there were no cookies. The breakfast was pretty meager and not very tasty. It really seems to have gone downhill in the last year.....

Room Tip: Stay off of the third floor!!!
  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MissouriBlondie_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 11, 2012

Thank you for taking the time to complete a TripAdvisor review after your most recent stay.

On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns about your guest room, lack of cookies, and the quality of breakfast with our team, and I assure you we are working diligently to ensure a more positive stay in the near future.

Additionally, we also acknowledge the high points of your stay and are grateful for your continual loyalty. It is our hope that we may once again welcome you and your family in not as guests, but rather as friends the next time travels bring you to the Cedar Valley.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Yours in hospitality,
Management & Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Waterloo hotels
1.1 mi away
Comfort Inn & Suites Waterloo
1.0 mi away
Hampton Inn Waterloo
Hampton Inn Waterloo
#1 of 16 in Waterloo
451 reviews
1.0 mi away
Fairfield Inn & Suites by Marriott Waterloo Cedar Falls
Show Prices
Show Prices
Show Prices
1.1 mi away
Days Inn & Suites Waterloo
1.4 mi away
Isle Casino Hotel Waterloo
1.1 mi away
Holiday Inn Express Waterloo
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson, Waterloo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Waterloo

Address: 4025 Hammond Ave, Waterloo, IA 50701-9311
Phone Number:
Location: United States > Iowa > Waterloo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Waterloo
Price Range: $86 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Waterloo 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites Waterloo, Iowa Hotel Offering charming decor and convenient amenities, the Country Inn & Suites in Waterloo is the perfect stop for your next vacation or business trip in Iowa. Our accommodations provide all the comforts of home and office, including complimentary Internet access, a delicious free breakfast, well-appointed rooms and an indoor pool. With top-notch amenities and guest-centered services, lodging in Waterloo is sure to be hassle free. 100% non-smoking facility ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Carlson, Expedia, Booking.com, Hotels.com, Priceline, Orbitz, Travelocity, TripOnline SA, Cancelon, Hotwire and Agoda so you can book your Country Inn & Suites By Carlson, Waterloo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn Waterloo
Waterloo Country Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing