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“Very clean rooms”

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Holiday Inn Express Waterloo
Ranked #9 of 16 Hotels in Waterloo
Certificate of Excellence
Reviewed January 24, 2013

It was really amazing to see the cleaniness of the hotel,the hotel looks brand new and lobby decor was absolutely fabulous,upon checkin all staff were inviting and were ready with my room keys and reg cards the rooms location was offer which a requested in my reservation 3 weeks ago.My kids enjoyed the huge pool and spa, and GM even came and showed us the special feature pool had (the wave jets) totally amazing
We definitely recommand this hotel to our friends and family
Had a great stay

Room Tip: Very helpful staff
  • Stayed: December 2012, traveled with family
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1  Thank mary m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (122)
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74 - 80 of 122 reviews

Reviewed January 23, 2013

Check in was fine, the lobby was nice. Our room had a smell. A bad smell. Dirty feet or the smell of a million lady bugs releasing their stink in a vacuum cleaner bag. I asked for a room spray since it was getting late and the kids didn't want to change rooms. That masked the smell-for a little while. The bathroom in our room was very clean and spacious. The pillows were too big to be comfortable but the beds were fine. The t.v. remote didn't work and the t.v. station guide was wrong. The pool area was nice but the lights weren't on and it was super dark in there. We asked at the front desk and they turned on the lights. The pool was a GREAT temperature and so was the hot tub in the evening. The next morning the hot tub was colder than the pool and we had to find (and I mean find since the front desk person didn't answer the bell and we couldn't find her anywhere) the front desk person to unlock the pool-it was after 8am, after the pool opens. The fitness center was CRAP. One treadmill was the smallest I've ever seen and it didn't work properly. The other treadmill was fine but it was literally 80 degrees in that tiny room and NO thermostat. There was a fan but it was a small one. As soon as I walked into the room I knew it was going to be a hot workout since I was HOT and hadn't done anything yet. Breakfast was a typical continental breakfast with plenty of room for all of the guests.

  • Stayed: January 2013, traveled with family
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Thank KatherineNoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Waterloo, responded to this reviewResponded August 14, 2013

Dear KatherineNoel,

Thank you for sharing your feedback. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced during your stay. We value your feedback as they enable us to further improve the quality and services we offer and to surpass the very high standards our guests expect.

Once again, thank you for staying with us and providing us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2012

I had a fabulous stay,all staff were very helpful and caring.I checked in around 12am,the front desk clerk was ready to check me in even she asked me if i needed any assistance with my bags(thought that was nice of her).Next day my family was so amazed to see the cleaninesss of the hotel room,first ever ,seen a hotel room corners were spotless and absolutley amazing (housekeeping staff been very well trained to detail).The hotel breakfast was great a resturant like setup and staff was very carring

Great stay

Room Tip: Great staff and very very clean rooms
  • Stayed: November 2012, traveled with family
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Thank Donald r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2012

This hotel staff provided great service from the time of reservation to checkin they make sure at all my request were provided.
I had 2 infants with us during our stay and we requested extra crib,towels and linen and they were all in the room before we even checked in great housekeeping staff the room was very clean and detail

Room Tip: Great customer service and very help staff through out
  • Stayed: October 2012, traveled with family
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1  Thank david p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2012

great and friendly staff,the hotel room is really huge and very modern.My family and I stayed at this hotel for 2 nights and we really enjoyed our stay,the spa was out of order,which they were working on it but other than the spa,we enjoyed our stay

Room Tip: Very clean and well cared hotel
  • Stayed: November 2012, traveled with family
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Thank jonnie t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2012

We stay in this holiday inn express for 2 nights and we absolutly loved our stay.This was the cleaninest and the nicest hotel stayed in last 2 years of our travelling.The location was very nice and was right across the mall.Staff we very caring and rooms were big and very clean
Great stay and I will always stay at this hotel when ever in waterloo

Room Tip: Great Hotel
  • Stayed: November 2012, traveled with family
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Thank ronald l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

My wife and I stayed at this hotel for two nights on a recent business trip. It is newer. Front desk was helpful but not overly friendly. The lobby is nice looking and functional. They serve breakfast each morning. They could move the start time up by 30-60 minutes as it started too late for us to grab something to eat before heading out to meetings. The room was spacious as was the bathroom. The carpet in our room was spotted and dirty. The rest of the room seemed clean. We didn't use the pool. Parking was well lit and ample. Free wifi, but it was slow. It was a good stay - what we expected.

  • Stayed: November 2012, traveled on business
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Thank twwcda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Waterloo

Address: 2127 Laporte Rd, Waterloo, IA 50702-2739
Phone Number:
Location: United States > Iowa > Waterloo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 16 Hotels in Waterloo
Price Range: $110 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Waterloo 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The brand new Holiday Inn Express hotel in Waterloo-Cedar Falls, Iowa provides comfortable, completely non-smoking accommodations near Waterloo Regional Airport (ALO). Located in the heart of Iowa, Waterloo offers attractions for both the business and leisure traveler. Our hotel is close to several corporate offices. The John Deere research facility, Tyson Foods, Omega Cabinets and Berch Cabinets are within easy driving distance. You will be able to get to your meeting or convention on time as we are near the Five Sullivan Brothers Convention Center and the National Cattle Congress. The University of Northern Iowa and Allen Hospital are also close. Waterloo offers a variety of attractions for the entire family. Crossroads Mall offers premium shopping located just across from the hotel. The Lost Island Water & Park is only minutes away. We are just two miles from the Isle of Capri Casino. Other nearby attractions include the Grout Museum of History & Science and George Wythe Park. A complimentary hot breakfast is provided each morning while free high-speed Internet access is available throughout the hotel. We also have a fitness center, meeting space and a continuous current, indoor pool. Stay Smart, stay at the Holiday Inn Express Waterloo-Cedar Falls. ... more   less 
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Also Known As:
Holiday Inn Express Waterloo Hotel Waterloo

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