We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Poor customer service!!!”
1 of 5 bubbles Review of steamboat garden

steamboat garden
Ranked #37 of 131 Restaurants in Waterloo
Cuisines: American, Bar, Pub
More restaurant details
Restaurant details
Good for: Dining on a budget, Families with children
Dining options: Lunch, Dinner, Late Night, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Waterloo, Iowa
1 review
“Poor customer service!!!”
Reviewed May 19, 2012

I gave this place a lot of business. I placed a takeout order and the regular sandwich comes on a hoagie bun. They slapped a philly cheesesteak on a hamburger bun without telling me over the phone. My husband picked the order up and when he got home I called them to see why they didn't inform me over the phone. I spoke to two people and they said it wasn't their fault they ran out of buns. That is unacceptable. After about five minutes he offered a $5 gift certificate and was reluctant to do that after arguing me up and down. He said that would "almost" cover one of the phillys next time. Totally unacceptable. I told him to keep it.I explained to him that he would lose a good customer if he didn't rectify the situation and he didn't care. I guess they don't care about their customers and losing business over their own sloppy mistake. We will not go back.

  • Visited May 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank jusme958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

54 reviews from our community

Visitor rating
    15
    12
    13
    7
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Waterloo, Iowa
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“GREAT FRIED FOOD,GREAT PRICES, AND REALLY GREAT SERVICE”
Reviewed March 24, 2012

This is a really nice family restaurant that caters to all ages. This restaurant has been here forever. I read previous reviews and didn't expect a whole lot and was pleasantly surprised. There was no smoke, like you would expect for a bar and grill. The server was really nice and took good care of us. The prices were really cheap. Fried food is fried food no matter where you go. At this place, you get alot of fried food, for your buck and it tastes good. We got onion rings for 4.95, a big basket. A tenderloin and potato salad usually 5.95 was on special for 4.95. If your a beer drinker, they have beer for only a buck a glass or bottle. We travel alot and try to find hidden gems, especially when we go to the bigger cities. Who would have thought we would find a hidden gem in the little old town of Waterloo, Iowa. Try this place you won't be sorry!

  • Visited March 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank joanne6666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Iowa
Level Contributor
18 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“"PIT"-i-ful”
Reviewed March 7, 2012

I still smells like a bar. Booze and cigarette smoke. If you like over cooked food from a deep fat fryer then, this is the place for you. The booths are so old that you need someone to help you get out of the seat because your tushie will be in a "hole". But the older gentlemen at the bar were nice! This place reminds me of the bar in the movie, "Grumpy Old Men". It belongs in the back woods of Minnesota!!

  • Visited September 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Here4theride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Iowa
Level Contributor
108 reviews
74 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Great bar food”
Reviewed March 1, 2012

Super tenderloins, burgers, onion rings, and fries.

Visited February 2012
Helpful?
1 Thank Kent M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Iowa
Level Contributor
61 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“not as good as it used to be”
Reviewed February 19, 2012

we have been going to the steamboat for almost 40 years now. the food used to be great bar food with some home cooking plates added in. now it's just average. the tenderloins are not the big quality pieces of meat we used to get. the onion rings are still quite good although way overpriced! the atmosphere is so so....the place needs updating and cleaning. wish it was as good as it used to be. if it was, we would go there more often. we do take advantage of their monday and tuesday specials. can't beat the price on those days!

Visited December 2011
Helpful?
1 Thank Dale H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed steamboat garden also viewed

 

Been to steamboat garden? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing