We stayed spring break checked in about ten pm. Nice desk person didnt ask how many people we had(6). I asked for a 3 bed suite they didnt have any, We got 2 kings and a roll away. Nice desk person said breakfast was told ten am. I checked in hotel book it also said 10 am for breakfast have a pic of book. We paid cash so they asked for a extra $100.00 depost I was fine with that. got up in am 4 of my party went down for breakfast before nine my mother in law brother in law and two of my kids they were rushed and trated very bad by staff putting the food away while they were trying to get food and eat not knowing why, I got down there about 9:15 and they had put away the food I was pissed. hotel was noisy due to trucks but I epected some noise they do need better noise buffers or and insulation. The Rude staff in dinning room also barged in our room my wife told him 4 times we were in here before he backed out of our room. When I went to the front desk to check out and get my deposit the manager or owner was rude then asked me how many people were in our room said 4 adults we eating breakfast again it was 2 adults and 2 kids. I told him we had 6 people he said our check in said 2 adults and 2 children I told him your clerk didnt ask how many people we had and if he needed to charge us more that was fine and that I was pissed off already that his clerk and his book says breakfast ended at ten. He said cleark didnt tell me that and I told him his book said the same again he said no thats not what it says I told him I have a pic of his book on my phone if he wanted to see it. He then asked if all my people were out of the room and made me stand there for ten mins while his rude help walked up stairs counted pillows wash clothes ect and checked room before he would refund my $100.00 by they way the food was dried out and hardly worth eating. I do recomend the I 80 truck stop and free will donation truck musem awsome thats why we stayed at the hotel in the first place. I left them a fair donation please due the same.
- Official Description (provided by the hotel):
- Just off Interstate 80, the Comfort Inn hotel in Walcott is located across from the Iowa 80 Truck Stop, the world's largest truck stop. This Walcott, IA hotel is convenient to numerous area attractions. For days filled with fun, visit Isle of Capri Casino and Rhythm City Casino. ... more less
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- Also Known As:
- Comfort Inn Walcott
- Walcott Comfort Inn