Called for reservations and asked if they had a pool and they said yes. We arrived and they told us the pool didn't open until 5, which was odd since the sign said it was opened all day. We waited and went down to swim with our kids. The pool was full of families with their children. The next morning to our surprise when we went to take the kids swimming again and found a sign on the pool door stating.."CLOSED By order of the Polk County Board of Health" We called the number that was on the sign and talk to the inspector that closed the pool down. The inspector was surprised to hear that the hotel was still allowing people to swim knowing the the health department closed the pool weeks ago. What kind of manager would ask your employees to take down that sign at night knowing the inspectors don't come out after 5 and to put the sign back up late at night or first thing in the morning. How do you sleep at night knowing you can be making people sick?!?!?!?! Just plain ridiculous. When walking in the room it also smelled funny. There were also burn holes in the comforters and blankets. This was the worst experience I have had at a hotel. Now I have to worry about if my family is going to get sick from someone's lack of morals. I am very much disgusted with this place and will NEVER stay at a Super 8 again!!!!
- Official Description (provided by the hotel):
- Urban and fresh remodel for your to make you feel right at home! Everything is new from the carpet to the curtains! Enjoy our free breakfast bar and indoor pool all with the convenience of being right off I-80. ... more less
- Reservation Options:
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- Also Known As:
- Super 8 Urbandale
- Super Eight Urbandale
- Urbandale Super Eight
- Urbandale Super 8