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Hilton Garden Inn Des Moines/Urbandale
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Reviews (553)
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352
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48
13
7
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All reviewstexas roadhousedes moinesmovie theatercookieswedding receptiongreat hotelexcellent experienceroom was cleanbusiness travelerfront desk staffomeletwould definitely stay here againstaff was friendlyindoor poolright next doorfitness centervery nice stay
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Reviewed April 17, 2014

Rooms were clean, the beds were very comfortable. Staff was friendly upon arrival. The breakfast was very nice. I would definitely stay here again when in the area. Great overall experience and no complaints.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this reviewResponded April 21, 2014

Hello!
Thank you for taking the time to review your stay here. We always appreciate our guests feedback. I am glad you enjoyed your time here & hope your trip was a success for you too! If there is anything we can be doing better to serve you, please let us know! Enjoy your week!
Thank you,
Jennifer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2014

Very nice hotel and location - close to many items. Room was clean and smelled fresh. The beds at Hilton Garden Inns are so comfortable! Staff were very friendly. Have the chef prepare something special for your hot breakfast - yum!

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this reviewResponded April 21, 2014

Hello!
Thank you for reviewing your stay with us. We are glad you had a great stay & hope your time in the area was enjoyed as well. We will look forward to serving you again soon. Safe travels & have a great day!
Thank you,
Jennifer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2014

The hotel property is very nice and clean. My experience with the bed is my issue. The king size bed was an air bed and is divided in two, my wife's side of the bed worked perfectly, held it's pressure as designed. My side of the bed would deflate not maintaining any type of firmness. I ultimately ended up sleeping on the floor.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Marty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this reviewResponded April 10, 2014

Hello!
Thank you for your review! Your feedback is very valuable to us & we are very sorry that you did not get to enjoy a great night of sleep with us. Our goal is a great stay every time. We will be happy to resolve this past stay to your satisfaction. We would like to have the opportunity to serve you again! I will look forward to hearing from you. Enjoy the day!
Thank you,
Jennifer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2014

This is a very good hotel. The hotel is fairly new and the rooms and facilities are in very good shape. The staff is very friendly. I experienced no problems on multiple stays at this hotel. There are a number of convenient restaurant options in the area as well as a multiplex cinema a block away.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Tom E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this reviewResponded April 7, 2014

Hello,
Thank you for your review of your stay with us. We truly appreciate your recommendation of our services & hotel. We are glad you had a great stay & will look forward to serving you again soon. Have a great day!
Thank you,
Jennifer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

From meeting Catherine at check-in, to delivery of a basket of juice, apple, muffins and power bar at later in the evening, it was a great time. The room was just the right temperature when we arrived, the bed was very comfortable and the room was roomy. The staff sells it very well and we loved our stay!

Room Tip: Our room was 203 and it was very quiet. We didn't hear any noise, even the heater/air conditioner.
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Freda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this reviewResponded March 31, 2014

Hello!
Thank you for this review! We are so glad you were made to feel so welcome & enjoyed your time here! We truly do value our guests & you are evidence of this =) We will look forward to serving you again soon. Your recommendation to others is priceless! Have a great week!
Thank you,
Jennifer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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