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“Clean, excellent service”

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Hilton Garden Inn Des Moines/Urbandale
Ranked #1 of 11 Hotels in Urbandale
Certificate of Excellence
Bonita Springs, Florida
Level Contributor
275 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
“Clean, excellent service”
Reviewed November 4, 2012

We have stayed at this hotel consistently over the last few years because our son lives nearby. We have found the staff, the upkeep, and the rooms to be top notch. We would not stay anywhere else. If you are in the area, or traveling on I-80/I-35, you can be assured of a restful night sleep in a clean, comfortable place. Ask to be placed away from the highway, although the hotel is well built, and pretty quiet.

Room Tip: Suites are next to the elevator, but they are quiet.
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  • Stayed November 2012, traveled with family
    • Value
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Helpful?
Thank YM C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review, November 15, 2012
Hello!
Thank you for your recent business at our hotel! Your positive review & continued patronage is greatly appreciated! We will continue to look forward to having you here as our guest. If I can be of any asssitance to you on a future stay here, please feel free to contact me at the hotel. Hope your travels bring you back this way soon! Have a great day!
Thank you,
Jennifer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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493 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • German first
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  • Any
English first
Goddard, Kansas
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 27, 2012

I would recommend this hotel to anybody needing a place to stay. It is right off the highway yet you can't hear it from your room. Lots of restaurant choices and gas stations all right there. I will for sure stay here again on my next trip to the Des Moines area.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
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Helpful?
Thank Danny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review, November 15, 2012
Hi Danny!
Thank you for taking the time to review our hotel; we truly appreciate your feedback & business. I am glad you enjoyed your stay here & appreciate the opportunity to have you back as our guest in the future. We will look forward to your return. Enjoy your day!
Thank you,
Jennifer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Litchfield, Minnesota
Level Contributor
98 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 25, 2012

The motel/hotel is everything you would expect from a Hilton Property. Clean comfortable rooms, spacious and a nice big bed. We had a little trouble w/ the air mattress on the bed. I finally called and asked the desk clerk what the secret was to adjusting the bed. She said you can't be in the bed when it is airing up. So that helped however I still think the mattress had a leak. The whirlpool was nice the first night it was very hot and the second night it was tepid. The jets did not work the second night. The sauna gets to 118 degrees and that's it so if you want a hot sauna this isn't going to get you there! The staff was great and they had cookies for people staying. I enjoyed the two night stay. It's close to the Texas Road House and we enjoyed eating there.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Donniek9224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review, November 15, 2012
Hello!
Thank you for taking the time to review our hotel. I truly appreciate your feedback & positive review. I am glad you enjoyed your time here. We look forward to having you back soon as our guest!
Have a great day!
Thank you,
Jennifer Troll
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita, Kansas
Level Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 17, 2012

We stayed for one night at this Hilton Garden Inn on our way to Ames for a football game. The lobby was clean and inviting. The front staff was very friendly and checked us right in. Room was comfortable and roomy. Ate at the Texas Roadhouse in which was busier than expected but food and service were great and super convenient. Starbucks right across the street was nice too on our way out. Would definately stay here again.

  • Stayed October 2012, traveled as a couple
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Helpful?
Thank simkomd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
Level Contributor
99 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 7, 2012

spent two great nights at this location. Clean and maintained property with a very friendly staff. Would definitely stay here again and would recommend to those who need a good nights sleep! Right next door is a Texas Roadhouse restaurant and a Starbucks is right up the street. Easy access to the Interstate as well.

Room Tip: Top floor of course...
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  • Stayed August 2012, traveled on business
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Helpful?
Thank KentuckyDerbyfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hopkins, Minnesota
Level Contributor
121 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 30, 2012

We stayed at this Hilton Garden Inn for a night visiting friends. The lobby is attractive and very clean, the front desk staff were courteous and made me feel welcome. My room wasn't cleaned yet but they offered to call when the room was ready so we could come back. After driving all day we relaxed in the lobby and as it turned out our room was ready soon after.
I will be back in October for a wedding and booked that return trip because of my previous experience, so I am looking forward to coming back.

  • Stayed July 2012, traveled with friends
    • Value
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Helpful?
Thank Suzie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 5, 2012

Second time I've stayed at a Garden Inn. This seemed kind of older but was more or less fine. The room we booked was large and had a separate bedroom so my little one could sleep/scream and not wake the other kids.

A free breakfast would have been nice.

  • Stayed July 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank stellarossa451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Des Moines/Urbandale

Property: Hilton Garden Inn Des Moines/Urbandale
Address: 8600 Northpark Drive, Urbandale, IA 50322
Phone Number:
Location: United States > Iowa > Urbandale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Urbandale
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Des Moines/Urbandale 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Hilton Garden Inn Des Moines/Urbandale Hotel Urbandale
Hilton Garden Inn Urbandale
Hilton Urbandale

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