This hotel has easy access from the highway, but is far away to hear any noise, so it makes a very convenient one-night stopover. The entrance and lobby look very attractive and were spotless clean. Check-in went smooth with very friendly front desk staff. As Gold Hhonors members we were given an upgrade to a 1-bedroom suite.
The suite was great, separate living area with sofa, small table and comfortable chairs. There were also a work desk with chair, 2 TV sets, refrigerator, microwave and the bedroom had a good quality bed. The bathroom was very nice and clean. All furniture was made of very good materials and in perfect condition.
There is a business center with two computers and printers. In the evening connections were very slow, but still workable. In the early morning one computer didn’t work at all and the other was too slow to even read mail. However morning staff was very assist full but they didn’t get things started. They apologized a few times for this failure. As it was early Monday morning and hard to get professional assistance, the friendly approach made me didn’t mind at all. I knew they would sort this out as soon as possible.
Breakfast was good, with many items to choose from. Eggs could be ordered in every way. There was only one young girl working that has to be better trained. For instance she didn’t put new forks and knives on the table, we and other guests had to get this from other tables to the table where one wants to sit (it seems she does that only once in the morning at every table and never replace this items). Also it took a long time before she cleaned tables.
But these were only minor issues. Besides the friendly staff and the great suite we had also a very good and quiet night sleep, so it was in all a wonderful and relaxing stay.
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- Also Known As:
- Hilton Garden Inn Des Moines/Urbandale Hotel Urbandale
- Hilton Garden Inn Urbandale
- Hilton Urbandale