Everything with this hotel was was fine until the morning I had to check out. I noticed my debit card has been billed three times for the room & three times for a pet charge. My $86 room had now taken $422 from my debit card in the middle of my 860 mile travel. The girl at the front desk did try to help & even stayed past her shift end to help me but even though she credited it back it still would not go back on my card immediately that I was using to travel with so I was pretty much stranded there. My debit card company was nice enough to take my word for it & released my funds back to my card. This all took approx. 3 he's before by long drive. The hotel did decide to comp my room for all the trouble, which was great except that two days later more charges appeared on my card and from my vacation I had to spend another couple hours on the phone with both the hotel & debit card company again. When I called the hotel the person on duty was not authorized to help me but promised the manager would be on duty at 3pm and would call me by 3:30. By 6pm that evening I still had not heard from anyone do I called back there only to be informed by yet another employee that there was never a manager on duty that day so they couldn't understand why their coworker told me one would call me.
The entire fiasco was a stressful inconvenience over the holidays and it'd be safe to say we will not be returning to that hotel. We had stayed there in the past several times and only had one other bad experience but overall were pleased with the hotel. I can't take the chance of my accounts getting do messed up again though so we will be staying elsewhere from now on.
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- Also Known As:
- Sleep Hotel Urbandale
- Sleep Inn Urbandale
- Urbandale Sleep Inn