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“Beware!”
3 of 5 bubbles Review of Comfort Inn

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Comfort Inn
Ranked #1 of 3 Hotels in Story City
Certificate of Excellence
Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beware!”
3 of 5 bubbles Reviewed July 10, 2012

Please note that you will be charged $1.50 per day for the use of the safe UNLESS you advise them when you check in that you will not be using the safe. Nowhere in the Choice Hotel extra fees/policy does it mention this. That may not seem like much until you multiply it per room per day for the entire hotel. It's not the price that bothers me; it's the deceptive practice!

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frances S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Online_Relations12, Guest Relations Manager at Comfort Inn, responded to this review, July 24, 2012
Thanks for the review, LakeloversTexas.

Contrary to what you've written here, the safe fee is indeed noted in the hotel folio our guests receive when they check in. Additionally, we are happy to waive the fee for guests that do not wish to use their safe---all you have to do is ask!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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108 reviews from our community

Traveler rating
    65
    28
    7
    5
    3
See reviews for
51
15
4
18
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Fond du Lac, Wisconsin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed June 11, 2012

This had to of been the worst hotel that we could have stayed at. The beds had stains all over them, the shower curtain was stained with black stains, the carpet was sticky, and the steps looked like they haven't been vacuumed in years. The hot tub was not available for one of their busier weekends. And the breakfast was gross, just greasy and not appetizing. Overall this was a horrible experience at this hotel. Not planning on attending this one ever again!!!! Oh and not to add the service was awful, the ladies at the front desk were crabby as all hell.

Room Tip: The rooms are dirty and gross.
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sjs_2655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Online_Relations12, Guest Relations Manager at Comfort Inn, responded to this review, June 18, 2012
We are really concerned over your stay and would like to discuss further with you. We take pride in providing a clean hotel with great service and your comments concern us. Please contact us directly at your earliest convenience at (515) 733-6363.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, USA
Level Contributor
102 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed November 11, 2011

I stayed here with my mom, sister, and my son on a Saturday night after an Iowa State football game.

The hotel is very similar to many other hotels lining the nation's interstates, and served our purpose for the evening. Our rooms were good sized and the beds comfortable.

The morning breakfast was decent and not terribly crowded. My son enjoyed swimming; for me, the pool area seemed even louder than most. I couldn't wait until he was done.

The stairs and hallways really needed to be vaccuumed, but our room was clean.

I called the front desk at 8:30 p.m., and the phone rang for a long time. Eventually someone answered, but didn't know how to work the phone. I tried a few more times, but the person who answered kept either hanging up on me or accidentally disconnecting. I'm guessing a maintenance person is supposed to answer the phone after a certain time, but more training is needed.

This mishap did not mar my trip, however. I forgot about it and got a good night's sleep.

Overall, the Comfort Inn is a satisfactory place to stay in Story City, and appears to be the best of the 3 hotels located there.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brewbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 8, 2011

The hotel staff is very friendly and helpful. They had two or three large groups on same weekend, and never missed a beat! They allowed our entire family to use the 'breakfast room' for our gathering space, since the conference room was being rented by another group.
The breakfast is not fancy, but plenty of options and was satisfying. The woman on duty kept up, even with so many people to feed, and was also friendly and helpful!
They could be a tiny bit more attentive to the room cleaning, and some less important amenities were forgotten, even the bath mat! But we just asked for and got what we needed.
If I am ever in the area again, I certainly would be happy to stay there again!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank GoPlaces1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
282 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed July 28, 2011

Before out tripped all we could get was a smoking room, so we thought how bad could it be, well let me tell you, as soon as you walk in the place you can tell. They tried to move us, but no rooms were available. The room key they gave us wouldn't work and after two trips to front desk duty manager walked back up with me and put us in a very nice suite which was non-smoking, but probably cost a bit more than I paid. They also printed out our boarding passes and were just the nicest people. Breakfast was typical continental, easy on/off I-35. If I stayed again I would most assuredly book a non smoking.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Roddy66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Minnesota
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed December 3, 2010

Arrived late at night on a Thursday when everything in nearby Ames was booked due to a college music festival. Our reservation was in place and the night manager, Missy, was addressing a problem with boisterous college students in the pool. Missy was excellent! she not only changed the location of our room, she upgraded us without our asking to a King/whirlpool suite to make sure we wouldn't be close to the students---even though she was resolving their energy in a calm and professional manner. Very nice, clean, well-maintained Comfort Inn. They certainly honored our request for a quiet room. Will be happy to return.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Sweetwater12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Missouri
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 1, 2010

Front desk staff was very friendly and helpful. Room was clean and roomy, but no refrigerator. This place is either fairly new, or very well maintained. Pool area was nice too. Continental breakfast was good - make your own waffles, a wide variety of pastries, bread, etc, hard boiled eggs, cereal.

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SKMurray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 425 Timberland Dr, Story City, IA 50248-8773
Phone Number:
Location: United States > Iowa > Story City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Story City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Comfort Inn Story City, Iowa

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