Disappointed. It was just old and the room was tiny. We checked in a Radison the next night which was way more than we even expected. Roomy, exceptionally clean, two queen sized beds, desk with rolling chair, a separate space for the sink from the shower and toilet. Very impressed. The clincher was that it was only $5 more than the Super 8!
Thank you for your time to review our hotel. I am sorry it did not meet your expectations. Like you, I wish I could enlarge the rooms to accomodate two queens and other amentiites; unfortunately, this would not be feasible.
Thank you again for sharing your thoughts,
What was originally supposed to be a short stay in Storm Lake, Iowa, quickly turned into a much longer process than my employer had anticipated. After staying at the Super 8, for 3 months, I had a very "extended" opportunity, (vs. the usual 1-2 night stay), to experience this establishment, it's customer service, and amenities. That being said, I can honestly say I was very impressed.Being from Minnesota, far away from my home, my family, and my "comfort zone", I was made to feel quite welcome, and very comfortable. From the Manager, to the Front Desk, to the Housekeeping, personnel, I found the customer service to be nothing short of EXCELLENT. Far exceeding what I have ever experienced, or even thought I would, from a Super 8. Never before, have I seen such an effort to accommodate guests needs. They were very attentive and considerate to not only myself, but all of the people in the crew from my company. Often times making suggestions to help make our/my stay more comfortable, not to mention making changes in routines and schedules of their staff to further accommodate us. (These were not requests from us, but rather very thoughtful ideas they had) I myself have spent a good portion of my working life in the Customer Service industry, and I know good customer service when I see it. In my opinion, these folks are the epitome of what C.S. is meant to be. I found the rooms to be clean, as well as the property in general, well kept. I gave an overall rating of Excellent, because in my opinion, it is just that....EXCELLENT. I would encourage anyone who is traveling to this area, to stay here. Tell 'em Dan sent ya! Many thanks to the Manager, and all the staff, for all you did to make me feel at home, so far away from my own home. You folks put the "SUPER", back into the Super 8 experience.
Wow! Such a glowing review is rarely seen in this industry. I guess after over two months with us, we had plenty of time to make an impression. We certainly enjoyed having your crew stay with and are pleased we could do little extra things to make your stay away from home as special as possible. Now that you will be moving to our state, I hope you will stop in for a visit.
In searching for a motel in Storm Lake, IA I took a chance at staying at the Super 8. The rates attracted me to the motel, but there was very little information on customer satisfaction. The motel was very clean, warm, and the personnel were very accommodating. There was a great continental breakfast. I recommend the motel for families and those traveling on business.
Thanks for taking the time to share you wonderful review of your stay at our hotel. I am so pleased that we exceeded your expectations and will be certain to share your comments with my staff. The love to hear their efforts are appreciated. Hope to see you again on your next visit.