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“Horrible Customer Service”

Lake Macbride State Park
Ranked #1 of 4 things to do in Solon
Certificate of Excellence
Attraction details
North Liberty, Iowa
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
“Horrible Customer Service”
Reviewed August 27, 2013

The woman we dealt with here on August 24, 2013 was extremely rude and lacks customer service skills. We tried calling her to tell her we were running late because we couldn't find the place (first time here), but the phone had to have been off the hook because it was busy every time we tried to call. When we got there she was extremely rude, initially, because she thought we were returning a boat and we told her we were there to take one out. I guess this was an inconvenience to her. We told her we had a reservation which went in one ear and out the other. She started to set us up with one of her deluxe pontoons (the deluxe wasn't available when we called in our reservation), when we told her again we had a reservation for a different pontoon (on our credit card). We were supposed to be there at 5:30, but got there at 6:30 because we couldn't find the place. She started getting rude with us again. It was about 6:30 and she wanted the boat back in by 7:30. It was sort of okay that we were going to take the deluxe out for one hour, but when it finally sank in that we had a reservation for the other one she made it a big deal that we were an hour late and only taking the boat out for an hour. She kept going on about how we blew her off. Blowing a person off would mean they never called or showed up. She said, "Just so you know in the future, I will charge your card even if you don't show up. I have to turn other people away to hold this boat for you." She made no sense because we still tried to call and we were still there to pay two hours for one hour of using the boat. This is not the definition of blowing you off or losing any business because of us (you still get your 2 hours worth of money). So basically she was mad because we were taking a boat out and not bringing one in then she was mad because we "blew her off". We called her out on her rude attitude and she told us she was "just being nice" by even letting us take the boat out now anyway and cancelled our reservation. She lost this boat rental place two hours plus all of our future business for as long as she is an employee.

Visited August 2013
Helpful?
4 Thank IAHawkeyes2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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55 reviews from our community

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Date | Rating
  • English first
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  • Any
English first
Madison, Wisconsin
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Wonderful place”
Reviewed May 20, 2013

We have been going there since I was young, we like to rent a boat and fish, or rent a paddle boat. We like to swim at the beach on the east side, we like to camp on the west side. We like to walk the trails and we like to fish there a lot. It's a fun afternoon with the kids.

Visited April 2013
Helpful?
1 Thank Lmk304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Rapids, Iowa, United States
Level Contributor
12 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Ice Fishing Yeah baby!!”
Reviewed February 24, 2013

All year around I'm here. It is a little drive from Cedar Rapids but this lake has it all. Nice accoodations, great rangers, excellent cared for grounds. The lake is stocked and you always get fish. Canoeing is fun as well as camping. There will never be another McBride and we will be in the primitive side forever!! Thannks to everyone who makes this little piece of heaven possible!

Visited January 2013
Helpful?
Thank Tora J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Level Contributor
1,131 reviews
727 attraction reviews
common_n_attraction_reviews_1bd8 507 helpful votes
“A great place to spend time sailing, kayaking, hiking, bicycling”
Reviewed February 7, 2013

A quiet lake with a horsepower limit that keeps the big boats from swamping you or running into you. Birds, fish, swimming beach and more. You can't go wrong.

Visited January 2013
Helpful?
Thank mjrg59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
60 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 60 helpful votes
“Lake Macbride for a leisurely day”
Reviewed September 11, 2012

We went to Lake MacBride for a day picnic along-with entire family consisting of three generations. While my husband and I loved the thick green forest and crystal blue lake, our children settled down with lighting the grill and preparing some delicious stuff, the grandchildren enjoyed running around the open spaces and going up and down the slide. Had a wonderful afternoon.
Because of small children with us, we did not go for boating which is one great option there.

Visited August 2012
Helpful?
3 Thank Ranjana1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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