Good morning Mr. Reingold Al Reingold
(Director, Brand Management
Holiday Inn Family of Brands),
I did in fact stay at the Sioux City, IA downtown Holiday Inn October 10th – 12th, 2012, along with my guest consultant. That trip was my second business visit to Sioux City and my second stay at this hotel...
Thursday afternoon, October 11th at around 4:15 p.m., my business consultant and I were sitting at a table in the empty dining room debriefing (from our asset mapping meeting with a cross section of Sioux City leadership), over a couple of bags of chips, a bottle of water, and a sprite--before we went to our next meeting at 5:30 p.m. This hotel doesn’t really have comfortable sitting areas for guests to sit and chat; a man walked up and confronted the two of us—I’m not sure who he was as he never introduced himself. The following exchange took place:
--The unidentified Man said: “You Are Illegal”. This was said in a rather loud, abrupt, and confrontational voice. My first reaction was visceral in that I thought he was profiling the two of us as either undocumented Latino people, or, he had profile us as two African American males up to something;
--I said: “you’re kidding right, we’re guests at this hotel”;
--He said: “No I’m Not Kidding, Would McDonalds Let You Bring Food In Their Restaurant? Still in a rather loud and confrontational voice;
--I said: “I never thought about it or tried”;
--The Man asks: “Who Are You, Are You Guests”;
--I said: “we are guests here, we identified ourselves as guests a few moments ago;
--The Man said: “Well You Need To Get Out Of Here With That Food”;
--I said: “I don’t like the way we’re being treated as guests of this hotel”;
--The Man: didn’t say anything else, he simply turned and walked away.
Humiliated was how I felt. I was humiliated in front of the consultant that I hired to accompany me on my business visit to Sioux City, and humiliated that others milling around the dining room/lobby area had heard how we were dealt with. I have not felt humiliated like this since I left Mississippi years ago e.g. talked down too, related to in a condescending and verbally aggressive manner. It was very difficult to transition to our second meeting that evening having been treated like that. And it was very uncomfortable to return to that hotel later that evening--feeling unwelcomed and not sure if that Man might return and confront us again or even kick us out.
I travel all over the US twice per month on average and I have many choices of hotels at which to stay; the Sioux City downtown Holiday Inn was recommended by a local community business leader. As I continue to work with Sioux City’s leadership over the next 2-3 years, it will be very difficult to recommend future consultants and colleagues to book a stay at this facility....
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Downtown, Sioux City, Ia. A centrally located hotel in the heart of downtown Sioux City's Entertainment, Medical, Cultural, Business, Financial and Government District as well as Sioux City Convention Center and Tyson Event Center. The hotel is within steps of Sioux City's prominent area tourist attractions, theatres, clubs, casino, and restaurants. Conveniently located next to I-29 at exit 147B and Highway 20. The Holiday Inn Sioux City is a full service hotel offering Free High Speed Wireless Internet. You can swim in our Indoor Pool and exercise in our Fitness Center. Businesses located near the hotel: Mercy Medical Center, St Lukes Hospital, June Nylen Cancer Center, Morningside College, Briar Cliff University,Western Iowa Tech Community College, Cargil, Tyson Foods, Terra Industries, MidAmerican Energy. Leisure located near the hotel: Hard Rock Casino, Historic 4th St., Orpheum Theater, Lewis & Clark Interpretive Center, Promenade Cinema. Let our staff show you why the Holiday Inn Downtown is a Great Hotel Guests Love.Free hotel shuttle. ... more less
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- Also Known As:
- Holiday Inn Sioux City Hotel Sioux City
- Sioux City Holiday Inn