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“Expensive shoddy cleaning for price”

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Holiday Inn Buenos Aires Ezeiza Airport
Ranked #1 of 1 Hotels in Ciudad Evita
Reviewed April 4, 2014

I spent a night here after a month traveling in S America. It was close to the main airport with a free transfer which was a big positive. Before arriving I sent about 4 messages both via their website and direct email to confirm I would be arriving around 1am and also requesting whether they could arrange an airport pickup from the smaller domestic airport Jorge Newbury. I heard nothing which I was not impressed by considering the reputation of Holiday Inn and the price!!

On arrival check in was ok and my room was big and comfortable. However I found the pillows hard and so didn't sleep that well. In the morning I fancied a bath - first in a month (I did shower!,) but didn't due to the hairs in the bath. I find this disgusting to be honest and unforgivable!

Breakfast was hearty and I was pleased to find that the reception were happy to print my boarding pass for free.

All in all an ok short stay, but too expensive and sloppy cleaning

Stayed: April 2014, traveled solo
Thank blackcountrymon15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio F, Manager at Holiday Inn Buenos Aires Ezeiza Airport, responded to this reviewResponded April 5, 2014

Dear Guest :

First of all, thank you for visiting us, and share your experience with us and other members of Trip Advisor
Regarding your complaint, we offer our apologies for any episode that may have hindered your expectations of our service.
Moreover, by virtue of your comment, we assume our commitment to improve any situation you relate to this issue.

Best Regards

Claudio Fiore
RDM
Holiday Inn Bs As Ezeiza Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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201 - 207 of 758 reviews

Reviewed March 29, 2014

Title says it all. Service was excellent, offers airport shuttle service. My only complaint would be, after traveling for 36 hours, I could not get a meal, as the restaurant does not open until 8PM, I could not hold out that long. I highly recommend.

  • Stayed: February 2014, traveled solo
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Thank theleadking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario B, Director de Relaciones con Clientes at Holiday Inn Buenos Aires Ezeiza Airport, responded to this reviewResponded March 31, 2014

Dear theleadking,

First of all, on behalf of Holiday Inn Buenos Aires Ezeiza Airport, we appreciate your visit and your time to tell us your experience and share it with other members of Trip Advisor.
We are pleased that your experience was satisfied, we hope you visit again.

Best Regards,

Dario Barsellini
GSM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2014

The sleep quality was extremely poor, with our room right next to the elevator. Also on the floor above us, there was some kind of a door (maybe) banging back and forth with maybe wind, but essentially it created a sound every few mins. I paid 160$ for a night which was totally not worth it. There are cheaper and better places in the Center of Buenos Aires, the only pro of this Hotel is , its proximity to the airport.

  • Stayed: March 2014, traveled as a couple
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Thank Hubbleflow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dario B, Director de Relaciones con Clientes at Holiday Inn Buenos Aires Ezeiza Airport, responded to this reviewResponded March 31, 2014

Dear Hubbleflow,

First of all, thank you for visiting us and respond to our satisfaction survey.
Regarding your complaint, we offer our apologies for any episode that may have hindered your expectations of our service.
Moreover, by virtue of your comment, we assume our commitment to improve any situation you relate to this benefit.

Best Regards,

Dario Barsellini
GSM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014 via mobile

It's got great decor and the staff are helpful. The wifi lets the place down a bit. Keeps dropping out. The business centre is useful but again slow internet. I found it to be a little over priced. Free afternoon airport shuttle and breakfast was included also a plus.

Stayed: March 2014, traveled solo
Thank time2board
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio F, Gerente at Holiday Inn Buenos Aires Ezeiza Airport, responded to this reviewResponded March 22, 2014

Dear Guest:

First of all, on behalf of Holiday Inn Ezeiza Airport, thank you for your recent visit and the time for sharing your experience with us and other members of trip advisor.
We welcome your comments as an opportunity to improve aspects that from your own experience. we care a lot.

Best Regards.

Claudio Fiore
RDM
Holiday Inn Bs As Ezeiza Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

we got a room at the 8th floor.
we came inly to have showers between connection flight.
we used the spoa, the bar and also the restaurant in th hotel.
sevice was amazing, they picked us up from the aiport (and took us back) for free.
spa is clean and nice, the hotel facilities are just the same as needed for an hotel stay.
thank you.
reccoimended.

Room Tip: up floor! it has 9 floors in the hotel.
See more room tips
  • Stayed: March 2014, traveled with friends
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Thank eee21189867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio F, Gerente at Holiday Inn Buenos Aires Ezeiza Airport, responded to this reviewResponded March 22, 2014

Dear Guest :

First of all, on behalf of Holiday Inn Buenos Aires Ezeiza Airport, we appreciate your visit and your time to tell us your experience and share it with other members of Trip Advisor.
We are pleased that your experience was satisfied, we hope you visit again.

Best Regards

Claudio Fiore
RDM
Holiday Inn Bs As Ezeiza Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2014

First the bad parts: the views aren't good because it's near a highway, with lots of traffic. you can actually hear the lorries, which isn't good.
It's very close to the airport (15 min drive) and for one night is very good.
Very helpful staff, quick check-in and check-out.
We got an upgrade to a suite. huge rooms! great quality.2 bathrooms! the size of an apartment! It's fair to say that it is the best holiday inn I'v ever stayed in. And I stayed in quite a few...
Only stayed for one night, but liked it a lot.

  • Stayed: March 2014, traveled as a couple
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Thank ValterNF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio F, Gerente at Holiday Inn Buenos Aires Ezeiza Airport, responded to this reviewResponded March 22, 2014

Dear Guest :

First of all, on behalf of Holiday Inn Buenos Aires Ezeiza Airport, we appreciate your visit and your time to tell us your experience and share it with other members of Trip Advisor.
We are pleased that your experience was satisfied, we hope you visit again.

Best Regards

Claudio Fiore
RDM
Holiday Inn Bs As Ezeiza Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2014

We spent one night in this hotel before a flight back to the UK the next day. I was not looking forward to it as I stay in many business hotels and on average they are average. This one was certainly not average and I was very pleasantly surprised.

Check in late at night after dinner in Bs As was quick friendly and in English.

The room was first class and very spacious with everything you could want to hand. The staff were all friendly and the place was very clean and well kept.

Breakfast was good as was the service and finally the shuttle to the airport was on time and driven by a friendly man who helped with the luggage.

This hotel is managed by someone who knows what he is doing and I have to say although a short visit it was one they gave us much pleasure.

  • Stayed: March 2014, traveled as a couple
    • Value
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Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudio F, Gerente at Holiday Inn Buenos Aires Ezeiza Airport, responded to this reviewResponded March 22, 2014

Dear Guest :

First of all, on behalf of Holiday Inn Buenos Aires Ezeiza Airport, we appreciate your visit and your time to tell us your experience and share it with other members of Trip Advisor.
We are pleased that your experience was satisfied, we hope you visit again.

Best Regards

Claudio Fiore
RDM
Holiday Inn Bs As Ezeiza Airport
Holiday Inn Bs As Ezeiza Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Buenos Aires Ezeiza Airport

Address: Avenida Gral Guemes 4718, Ciudad Evita B1778FQA, Argentina
Phone Number:
Location: Argentina > Central Argentina > Province of Buenos Aires > Ciudad Evita
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Ciudad Evita
Price Range: $119 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Buenos Aires Ezeiza Airport 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
Surrounded by a natural and healthy atmosphere with a strategic location and amenities to meet the needs of most demanding customers, Holiday Inn Buenos Aires - Ezeiza Airport offers the first hotel alternative in Buenos Aires, near Ezeiza International Airport and within fast and easy access to downtown Buenos Aires.The hotel offers 114 rooms equipped with comfortable Queen and King Size beds. All of them feature state-of-the-art equipment and elegant décor to make a unique experience of your stay and guarantee a pleasant and refreshing time. Dining options include "El Mangrullo Asador", a place that invites you to a luxury dining experience that combines the art of traditional grill flavors and excellent service. "Bar La Bodega" and "Don Julio" complete our gastronomic offer.The Spa with relaxation rooms, massage, sauna, steam room, indoor pool, solarium and a wide variety of beauty treatments, along with our convention center make of Holiday Inn Buenos Aires - Ezeiza Airport a comprehensive and unique option. ... more   less 
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