Having just returned from a two week stay I feel qualified to comment on this newly opened hotel. The hotel is beautifully appointed and the room staff are excellent at attending to the rooms. We stayed on the highway side after moving from the 6th floor down a floor as there was no water pressure and the room over looked a rubbish pile and heavy machinery parked on the section. Noise wasn't an issue although there is construction going on at the end of the hotel on the site. The lack of a pool concerned us and it would have been nice if there was one available at no charge as they only currently have an indoor one which is attached to their spa complex however they are addressing this and are in the process of building an outdoor one.
The front desk was efficient and English wasn't a problem as there was always someone who had a good command nearby. On checkout they experienced difficulty process our credit card due to their telephone lines this seemed to be a problem in other places also, so possibly it is BA wide. However I was very concerned about the taxi service they provided as the driver we encountered on more than one occasion tried to charge us excessively. We booked the free airport shuttle for our departure but it was busy and so they kindly called for a taxi at their expense only for us to once again argue with the same driver at the airport even after we saw the hotel staff pay him when we got into the cab. This is not a good look for this chain and possibly due to it being an airport quick stop hotel this is possibly why this practice was prevalent, I certainly hope they can address this as it leaves you with a very bad impression.
The Mangrullo restaurant was good, but seemed to lack vegetable dish choices and there is only so much meat you can eat. We usually struck the same waiter here who was great and had a good sense of humour and guided us in our choices and especially pointed us in the right direction of some wonderful wine they had on their menu. The 24 hour grill and bar was excellent and this was a gathering place for many. The bar staff were great and very friendly and very professional and the place was kept spotless.
Breakfast certainly let this hotel down, the same choices day after day, I realize that this is usually a short stop hotel but the same dishes of grilled tomatoes, oily bacon and slushy scrambled egg left a lot to be desired. They will also need to work on their timing of replenishment of things they offer at their buffet
Another issue with this hotel is there is nowhere to sit outside, once the pool area opens up this will not be a problem however I found that if I wanted to relax and get some air I was surrounded by others who used the only terraced area on the first floor to smoke when they were using the conference rooms. It was pretty odd sitting outside taking in the sun while rubbing shoulders with those in business suits.
However I would recommend this hotel and once they sort out a few teething problems I'm sure it will be a sort after choice in BA.
- Official Description (provided by the hotel):
- Surrounded by a natural and healthy atmosphere with a strategic location and amenities to meet the needs of most demanding customers, Holiday Inn Buenos Aires - Ezeiza Airport offers the first hotel alternative in Buenos Aires, near Ezeiza International Airport and within fast and easy access to downtown Buenos Aires.The hotel offers 114 rooms equipped with comfortable Queen and King Size beds. All of them feature state-of-the-art equipment and elegant décor to make a unique experience of your stay and guarantee a pleasant and refreshing time. Dining options include "El Mangrullo Asador", a place that invites you to a luxury dining experience that combines the art of traditional grill flavors and excellent service. "Bar La Bodega" and "Don Julio" complete our gastronomic offer.The Spa with relaxation rooms, massage, sauna, steam room, indoor pool, solarium and a wide variety of beauty treatments, along with our convention center make of Holiday Inn Buenos Aires - Ezeiza Airport a comprehensive and unique option. ... more less
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