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“New & Clean. Horrible Front Desk Staff”

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American Inn and Suites
Ranked #1 of 1 Hotels in Peosta
Reviewed December 10, 2006

The hotel is only a few years old. The rooms are adequate, bright, & comfortable. However, the poor customer service I recieved from the front desk staff (Janine) was terrible. Staying there a second time would be questionable.
I checked out on a Sunday, and 2 days later (Tuesday), my business associate told me that he left me an envelope at the front desk. I called the hotel and spoke to Janine. I explained that I recently stayed there (2 days earlier), and I should have an envelope waiting at the front desk. She immediately said that she didn't see anything, (didn't even put me on hold to check...It was an immediate answer). I asked if she was sure, and if it could be in a drawer, or file cabinet. Janine became irate. She started going off, on how it was my responsibility to ask about messages & envelopes, upon check-out. I told her to forget it, and hung up the phone. About a week later, I was in the Dubuque area, and stopped by the hotel. Luckily, Janine wasn't there. I explained to the employee my problem w/the package & Janine. He found the envelope (in about a minute), and was very apologetic about my experience w/Janine.

  • Stayed: September 2005, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank Favre440
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Additional Information about American Inn and Suites

Address: 100 Peosta St, Peosta, IA 52068-9691 (Formerly Quality Inn & Suites)
Location: United States > Iowa > Peosta
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Peosta
Price Range: $63 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — American Inn and Suites 2.5*
Number of rooms: 48
Official Description (provided by the hotel):
Located in the heart of Peosta, this hotel is within 9 mi (15 km) of Sundown Mountain, The Meadows Golf Club, and Kennedy Mall. Bell Tower Theater and Bunker Hill Golf Course are also within 12 mi (20 km). An indoor pool, and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities many suites have large whirlpool tubs with fireplace in room, laundry facilities, and a 24-hour front desk.All 48 rooms provide free WiFi, coffee makers, and cable TV. Free local calls, hair dryers, and ironing boards are among the other amenities that guests will find. American Inn & Suites features an indoor pool. High-speed wireless Internet access is complimentary. Guests can enjoy a complimentary breakfast. This Peosta hotel also offers tour/ticket assistance. Complimentary self parking is available on site. ... more   less 
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Also Known As:
American Inn And Suites Peosta, Iowa

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