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“Larry the Cable Guy”

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Lexington Inn & Suites Ottumwa
Ranked #7 of 7 Hotels in Ottumwa
Reviewed May 16, 2013

We were in town to see Larry the Cable guy, so it was a very convienent place to stay. It was a bit dirty taking into fact that the hotel is undergoing renovations. There was wallpaper peeling iff, AC unit vents were all cracked, carpet was dirty and shower curtain icky.When the renovations are done it will be a better place to stay! When we checked in the gal was working there for about a month. She had no idea what Platinum Premier status is. She wanted to charge us for an upgrade to a larger room, shame on her. On the other hand, Kris at the front desk is a great source of info, pleasant and professional.
I would stay again but only after they are done with the renovations.

  • Stayed: May 2013, traveled as a couple
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Thank Nannie0528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFIOTMFIGM, Manager at Lexington Inn & Suites Ottumwa, responded to this reviewResponded May 22, 2013

Nannie0528,
Thank you for your loyalty to Marriott. We value our guests and appreciate thier comments. We are moving right long with our renovations and soon they will be completed. It is a challenge to keep up with everything that is getting done. But exciting to see how welcoming the new look is. I look forward to having you return when this process is completed. Thank you for your review it is helpful to have honest comments. Our members expect us to meet the standards set by Marriott and without your feedback how do we know how we are doing.
Again thank you,

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68 - 74 of 93 reviews

Reviewed April 9, 2013

First of all, the staff couldn't have been friendlier. One in particular went above and beyond help us out where she didn't have to nor was she asked to. They were all super nice and professional. The room was pretty clean, too.
The only ice machine they had was broken. The water tasted so horrible we couldn't even drink it. I could even taste it over my toothpaste and could smell whatever it was when I took my shower.
The breakfast was nothing to write home about. They had waffles (which are a really good option for them to have), scrambled eggs and sausage. The sausage was tasteless and rubbery. They also had bagles, bread and English muffins to toast, but the toaster didn't work.
They had, apparently, one elevator in the whole building that we had to share with housekeeping. So, waiting for them to get off the elevator with their cart was time consuming. The elevator is tiny; the cart is huge. So, it took her awhile to maneuver the thing to be able to get out of the elevator door. So, while we're standing there waiting for her, she said not one word to us. Not the end of the world but a little annoying.

  • Stayed: April 2013, traveled on business
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Thank mrsmarkfb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFIOTMFIGM, Manager at Lexington Inn & Suites Ottumwa, responded to this reviewResponded May 3, 2013

Mrs. MarkFB,
Thank you choosing the Fairfield Inn Ottumwa for your stay in April. We value your comments and concerns. I especially appreciate your comments regarding the fowl odor of our water. After reading your review I contacted the water company to see what could cause such an odor. They were not aware of anything out of the ordinary and informed me that they would surely look into it.
Thank you also for commenting on the friendliness and helpfulness of our team. They work very hard to give our guests a memorable experience.
Again thank you, Polly Butler General Manager

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Reviewed April 5, 2013

Every time we stay in Ottumwa to visit family and friends, we make the Fairfield Inn our headquarters. The staff is friendly and very helpful; the free breakfast is good; the location is excellent. There are, for a wonder, adequate electrical outlets for our laptops and iPhones. Our only quibble was with one of those outlets, which needs to be switched out for a new one. Overall, though, a great experience.

  • Stayed: March 2013, traveled with family
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Thank RAM1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFIOTMFIGM, General Manager at Lexington Inn & Suites Ottumwa, responded to this reviewResponded May 25, 2013

Ram 1964,

Thank you for choosing the Fairfield Inn as you headquarters when visiting our area. We value our guests especially those that continue to stay with us. I hope you will visit again soon so that you can see that we have addressed the issue of loose outlets. We are making improvement daily on our property. Beginning with a new look. Hope to see you again soon.

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Reviewed March 4, 2013

Clean room, which always scores points with me. The nightly rates are about average. The shower/toilet part of the bathroom is separated from the sink/mirror, which is a nice convenience for two people trying to get ready quickly in the morning. My only complaint would be the bed being somewhat wobbly; however, I am a very light sleeper so this is a common problem for me. I had read some reports that train noise was a problem with the hotels in this part of town, but I didn't experience any disturbance from trains.

  • Stayed: February 2013, traveled with family
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Thank Sali_Bloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFIOTMFIGM, General Manager at Lexington Inn & Suites Ottumwa, responded to this reviewResponded May 25, 2013

Sali_bloo,

Thank you for the review. I appreciate your taking the time to let us know your feeling regarding the bathroom and vanity area. It is convenient for two people getting ready at the same time.
We don't have much issue with trains as they are closer to town and we are located at the north end. I hope you will again choose the Fairfield Inn for future stays.

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Reviewed February 9, 2013

very easy to check in and out. the staff met all of our special requests. the room was very clean and neat (thank you rosa.) we enjoied the free breakfast we were always greeted by the staff when we passed thru the lobby. when we checked in we were asked if we needed and help in l;ocating a good place to eat or perhaps shop if we needed to pickup anything..

Room Tip: we booked our reservation on line and we requested a first floor room. we got what we asked for and...
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  • Stayed: February 2013, traveled with friends
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Thank tony s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFIOTMFIGM, Manager at Lexington Inn & Suites Ottumwa, responded to this reviewResponded February 11, 2013

I wanted to take the time to say “Thank You” for sharing your feelings with us. Here at the Fairfield Inn Ottumwa we work hard every day as a team of professionals, in hopes of making your stay comfortable and relaxing. We strive for nothing but excellence. I will be sure and share
with Rosa your comment. Hope you will again choose to stay with us when traveling to our area.
Fairfield Inn & Suites Staff!

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Reviewed February 3, 2013

I travel a lot for my job and choose Marriott properties because you know what your getting going in. Unfortunately this was not the case with the Ottumwa Fairfield. The staff was very polite and welcoming and that's where the Marriott experience ends. The hotel and room were very low quality, outdated, and run down. I could have sworn I was staying at a quality inn or lower brand.

Room Tip: choose another hotel.
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  • Stayed: January 2013, traveled on business
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Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFIOTMFIGM, General Manager at Lexington Inn & Suites Ottumwa, responded to this reviewResponded May 25, 2013

Mike B.

Thank you for taking time to review our property. We value our guests and their comments regarding our property. We are currently updating our look and hope that you will again have an opportunity to visit us it you return to the Ottumwa area.

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Reviewed January 6, 2013

Stayed with family, king room with sofa sleeper. Sofa sleeper is about double sized, ok for the teenage boy. King bed mattress was too hard for Mrs. Curmudgeon, but appropriately firm for me. Not board hard, but not a down mattress either. Linens fresh and crisp, smelled freshly washed - both for sleeper and on king bed. Bathroom was clean, no hard water crud on shower head. Wall paper over the top of tub surround was beginning to lift a bit, but was still clean and no mold or crud visible in the opening.

One item that we found particularly nice was the refrigerator in the room. The freezer section was separate from the refrigerator, ensuring that items in the fridge wouldn't freeze overnight - haven't seen that in a $100 room before.

Check-in clerk Chris was very professional and welcoming. Provided information on dinner options and other options for evening entertainment. Check in was smooth and efficient.

Breakfast was interesting - there were no "open" products other than hardboiled eggs and "circular sandwich bacon". There were several varieties of breakfast sandwiches in a cooler that were microwaveable, as well as scrambled egg omeletes and potato cakes. The waffle maker actually worked really well, 2 minutes and done. Not a stellar breakfast, but there was enough to get us going and on the road for the first few hours of our day.

We'll definitely go back if we're ever in need of logding in the Ottumwa / Packwood / Fairfield area. It was a hike to here from Fairfield, but worth it for the comfort and confidence that the Marriott properties offer. We confidently rate this as excellent for our needs.

Room Tip: King rooms with sofa sleepers are at the end of the hall. We were in 310, and had no adjacent stair...
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  • Stayed: January 2013, traveled with family
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Thank MrCurmudgeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFIOTMFIGM, Manager at Lexington Inn & Suites Ottumwa, responded to this reviewResponded February 2, 2013

Mr. Curmudgeon,
I wanted to take the time to say “Thank You” for staying with us here at the Fairfield Inn Ottumwa. We work hard every day as a team of professionals, in hopes of making your stay comfortable and relaxing. We strive for nothing but excellence. Thank you for taking the time to give us such a great review. I hope that the next time you have the opportunity to stay with us you will make it a point to stop and visit with me so that I can thank you in person.
Polly Butler and The Fairfield Inn Staff!

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Additional Information about Lexington Inn & Suites Ottumwa

Address: 2813 N Court St, Ottumwa, IA 52501-1134 (Formerly Fairfield Inn Ottumwa)
Location: United States > Iowa > Ottumwa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Ottumwa
Price Range: $62 - $80 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lexington Inn & Suites Ottumwa 3*
Number of rooms: 61
Official Description (provided by the hotel):
Welcome to the Lexington Inn and Suites of Ottumwa, IA. We are conveniently located off Highways 163/149, just south of Route 63, Exit 40. Enjoy a refreshing swim in our heated indoor pool and relax in our hot tub. Take advantage of our business center with complimentary computer access and printing. Maintain your fitness routine while on the road at our on-site fitness center. We offer complimentary deluxe continental breakfast with hot items daily. Enjoy a cup of coffee from our lobby all day or night with complimentary Wi-Fi access throughout the hotel. All guest rooms include microwave, mini-fridge, coffeemaker, and 32 inch HDTV. ... more   less 
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Also Known As:
Fairfield Inn Ottumwa
Fairfield Ottumwa
Ottumwa Fairfield Inn

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