My fiancé and I reserved our room in May to make sure we would get a NON SMOKING ROOM to stay after our wedding in May. We were given a confirmation sheet stating we were to get the non smoking king Jacuzzi suite for our wedding night.
When we arrived they had given our room away, they offered us the smoking room with NO discount. My husband then pulled out our confirmation sheet stating that we were guaranteed a non smoking room. But the clerk informed us nothing was guaranteed and it was basically first come first serve. We asked what good was a confirmation was and she just shrugged her shoulders.
Unfortunately all the other hotels in the area were also booked, and we were forced to stay in the smoking room. After my mother and my father-in-law called and complained they finally agreed to not charge us for the room, but the damage was already done, just having my wedding dress in the room so I could change quick and put in the car so it didn't stink like smoke, but the 5 minutes was to much, and my dress stunk.
Whenever I stay in Ottumwa I refuse to stay at this hotel, I will always stay at Heartland Inn...
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- Also Known As:
- Super Eight Ottumwa
- Ottumwa Super 8
- Ottumwa Super Eight