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Reviewed June 25, 2012

I made a reservation by phone from 500 miles away. We arrived after a long day of travel on our motorcycle. We ate dinner & played in the casino until 2 a.m. We planned to sleep in and finish our trip to Minnesota the next day. At, or before, 6 a.m. we were awakend by HEAVY construction immediately outside our sliding glass door. We looked out and there were dozens of men, big machinery, and they were even getting ready to pour cement. The noise was loud, the ground shaking, and our plans to get some sleep were over.

When we checked out the front desk clerk asked me if how everything was & I told her not pleasant. When she asked why, and I told her, her response was "well, there are construction signs posted, and they do start about 8 in the morning." I told her I saw a construction sign outside and they were finishing up a wing of rooms painting them inside. I also was not told when I made my reservation by phone that this was going on, AND it was NOT 8 a.m. it was 6 a.m. If they had disclosed heavy constuction to me upon making my reservation I would have passed. It made the stay TERRIBLE.

I asked the clerk if they could comp the room because of the trouble and we had played pretty heavy at the casino the night before. She said she couldn't do that.

Also, the room was cheaply done, the furniture already worn. There was no extra pillow or blanket to be found in the room. We play and stay at casinos regularly and are used to a nice facilty and treated with respect and care as a valued above average players.

Hotel staff needs training on how to handle situations, especially if they value casino guests.

I did give one star because the CASINO employees were friendly.

I have already told my fellow casino friends to PASS on this one. I suggest you do the same.

  • Stayed: June 2012, traveled as a couple
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Thank BKWife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2012

The Lakeside hotel is beautiful and just keeps getting better and better. Everyone is friendly and helpful and treated us like royalty, we love coming to this casino every weekend!! It's our home away from home and we look forward to our weekend stays. We enjoy the buffet and ordering off the menu, we enjoy the drinks while we play, and we enjoy the concerts, parties, and comps of all kinds. Lakeside comps the best of all the casinos we have frequented and it is the only casino we play at now.

Room Tip: Try to get a room on the lower level so you can step outside on your patio and you will also be closer to the pool.
  • Stayed: June 2012, traveled as a couple
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2  Thank LilRedPlayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2012

Have eaten at many casino buffets and Lakeside has the most efficient and friendly staff of any of them. The food is also better and presented very well and is reasonably priced. Would go there just to eat if I wasn't going to gamble.

  • Stayed: June 2012, traveled with family
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Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2012

The food at the buffet was very good and the staff was very attentive. We went on to the casino where we had a good time, even if we didn't win.

  • Stayed: May 2012, traveled with friends
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Thank melva1292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2012

So glad we took the chance to see the changes in the casino. The staff was amazing considering it was 4:30 am on a Saturday. We were even able to register for Player's club cards. Look forward to returning to the Lakeside Hotel and Casino.

  • Stayed: June 2012, traveled as a couple
    • Value
    • Location
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Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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