I've been going to Okoboji for 27+ years and have never had a negative thing to say about Okoboji...it's our home away from home. I felt that way about The Inn for eight years, well, until this year. My husband and I spent 2 years planning our wedding with the most incredible staff at The Inn. Our wedding weekend went on without a hitch accommodating all 350+ guests, thanks to The Inn. My husband and I were so in love with our experience working with The Inn that we continued to go back each year on our anniversary. In fact, in 2008 we were featured in The Inn's annual catalog. Each year we went back we were greeted by all the staff who went out of their way to make our stay even better than the previous year. For seven years I recommended anyone and everyone to not only visit Okoboji but to stay at The Inn. Unfortunately with the rest of the world, The Inn took a huge hit in the economy. They also took a huge hit in their customer service. Being that our family cabin is down the street we visit the restaurant and pub several times a summer. We have heard cackle amongst the neighbors complaining about their customer service but being biased towards The Inn we never thought twice about it. Our first encounter happened in early June when I went to the pub to order a drink and the bar manager put his hand out and told me to ''hold on'' so he could proceed to yell at his waitstaff infront of customers. The second occurrence happened mid July when the security guard grabbed me with no warning...this was so out of line and unacceptable that the bartender followed us out to apologize. I left a message that weekend with the General Manager, Bar Manager, and Banquet Manager. My message was to simply explain the situation so authority could have a conversation with the security guard about proper etiquette on the job. All I was expecting was to have a brief conversation with management so the security guard on duty could improve his performance. I'm still waiting to hear back from anyone. The third encounter happened last weekend when I tried to talk with the Bar Manager about the security guard situation, again all I was looking for was reassurance that the situation was dealt with. The Bar Manager proceeded to tell me that, ''he doesn't care what I have to say and he wasn't going to listen to me''. He became so escalated that the front desk manager had to ask him to stop yelling at me infront of guests. This time it was the front desk manager who wrote up a complaint and placed it on the GM's desk. I'm still waiting for that phone call as well. I have never left a bad comment regarding anywhere I have ever stayed at, eaten at, etc. but I feel so strongly in the customer service, or lack of, that I had to reach out to anyone considering staying here. If there was a rewards program for The Inn, we would be at the Platinum level which is why I'm so disturbed by my experience there this year. In talking with other staff, it seems as though they are disgusted by how things are being operated as well. It is very obvious that the GM does not care about maintaining the history and reputation of The Inn....a place where so many have claimed their family vacation spot for decades. I strongly advise Okoboji visitors to stay elsewhere. And for Okoboji residents, don't waste your time or money at the restaurant and bar. Chances are you will be greeted by a rude and incompetent manager who treats his staff and customers about as terrible as it gets. My hope is that The Inn can turn it aroud before it's too late as I will be the first person to continue my loyalty to this resort. Until then I welcome anyone in management at The Inn to contact me....but I won't hold my breath.
- Official Description (provided by the hotel):
- Traditions begin where memories are made! The Inn at Okoboji combines charm and an incredible array of amenities along with surprising affordability. The Inn is a complete Lakefront Resort Destination offering 155 guest rooms, and a relaxing fun-filled vacation every member of the family will enjoy. We are proud to offer a wide variety of business, wedding or group packages for your special event! ... more less
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- Also Known As:
- Inn At Okoboji Hotel Okoboji
- Inn At Okoboji Iowa