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“understaffed”

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Arrowwood Resort and Conference Center
Ranked #4 of 6 Hotels in Okoboji
Reviewed January 14, 2014

The hotel in its self is nice, the pool is great for kids. if you have trouble with stairs you may want to stay elsewhere thou because there is no access to the pool from the 1st floor. The staff who were there were great, but it was very understaffed - the same girls was running the front desk, breakfast and everything else. She was helpful but she just couldn't do every thing! I am unsure why a nice place like this would be SO understaffed. When we checked in there was a used glass from room service out side our door- nbd - still there when we checked out!

  • Stayed: December 2013, traveled with family
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Thank Becky56143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrowwoodManager, General Manager at Arrowwood Resort and Conference Center, responded to this reviewResponded January 18, 2014

Thank you for taking the time to give us your honest feedback - we can not improve without it. I'm glad the staff was helpful and we are working towards having more staff available. We look forward to you staying with us again.

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157 - 163 of 200 reviews

Reviewed December 30, 2013

We had a very nice stay at the Arrowwood, which began at booking. My wife had job interviews in the area, beginning at 2 PM on our check in day. I made a request for early check in, and it was quickly accepted. We were able to check in at noon, in order for her to get ready.

The rooms are nice, as they have just added "deluxe" bedding. Our king sized bed was comfortable and the room was clean and neat.

We did take the opportunity to eat at Minerva's the second night of our stay, and that was fantastic. The food and service were top notch. The morning continental breakfasts were on par with other similar hotels, with cereal, Belgian Waffles, pastries, and drinks.

Overall, I would definitely recmmend staying here.

  • Stayed: December 2013, traveled as a couple
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1  Thank jwbradley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrowwoodManager, General Manager at Arrowwood Resort and Conference Center, responded to this reviewResponded December 31, 2013

We are happy to hear you enjoyed your stay at Arrowwood and meal at Minervas. We hope to see you again.

PS- good luck with the potential job!

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Reviewed November 2, 2013

Had a great time, all rooms were clean and the staff was friendly. We stayed in a room that overlooked the golf course and it was beautiful. We ate in the restaurant at the hotel and the service was good and the food was excellent.

  • Stayed: October 2013, traveled with friends
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Thank IATraveler3614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

We came here for a wedding and, though the wedding was a lot of fun, the hotel was not good. When we checked in we were given a set of keys that, when we got to the room, did not work. So I went upstairs, back to the front desk and she redid the keys. When I went back down to the room, the door opened, but it was SOMEONE ELSE'S ROOM. I went back up to the front desk a third time and the lady there said "I don't know how you got these keys, this is not your room." Well, you gave these keys to me twice so I know where I got them... Next, we got into a different (thankfully unoccupied) room and it smelled really musty. But that wasn't even the worst thing. There were little bugs crawling out of the drain! It felt so dirty that I could not even sleep that night and ended up being exhausted and moody the next day. When I told the lady at the front desk about the bugs - the same girl who gave me the wrong keys the day before - she did not offer to discount our bill or make any concessions, she merely said "I will let 'them' know, thanks." We had breakfast at the restaurant in the hotel and asked for sugar for our coffee and all the sugar packets were hard as rock (OLD!). Lastly, I used the gym in the morning and one of the treadmills had gum stuck to the water holder area so I couldn't put my stuff down there and the other treadmill didn't work. It was not good.

  • Stayed: October 2013, traveled as a couple
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Thank ASK883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrowwoodManager, General Manager at Arrowwood Resort and Conference Center, responded to this reviewResponded October 8, 2013

I would like to personally apologize for your experience during your stay at Arrowwood. I have reviewed your feedback with the appropriate department managers and changes have been implemented to avoid these types of issues in the future. Thank you for your feedback as it only helps us to be better in the future.

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Reviewed September 11, 2013

Staff nice. Clean room and very accomidating for our dog. Breakfast needed to be restocked. Ran out of things quickly.the pool inside was fun for kids. The sauna was not working while we were there. Great location . Very close to the lake . Will come back soon.

  • Stayed: August 2013, traveled with family
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Thank Suewalton8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrowwoodManager, General Manager at Arrowwood Resort and Conference Center, responded to this reviewResponded October 4, 2013

Thank you for your choosing to stay at Arrowwood. We take pride in our staff and being a pet friendly hotel. I apologize for the continental breakfast not being re-stocked in a timely manner. We have made changes to our schedule to insure that this does not happen in the future. We look forward to seeing you soon.

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Reviewed September 2, 2013

Staff were helpful and courteous. The grounds and pool areas were clean. We did see younger children in the inside pool with no adult supervision. The food was OK. The room was clean but I would have preferred a regular coffee maker instead of one cup at a time. The hotel is centrally located in the great lakes area.

  • Stayed: August 2013, traveled as a couple
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Thank FrankS5950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrowwoodManager, General Manager at Arrowwood Resort and Conference Center, responded to this reviewResponded October 4, 2013

Thank you for staying at Arrowwood. We are glad that you found our staff courteous and our hotel and grounds clean. We look forward to you staying with us again.

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Reviewed July 28, 2013

The staff was quite friendly and helpful. The indoor pool area was perfect for the preschool child in our group. Breakfast was typical, but unfortunately not well monitored. Both mornings we were there there were items such as coffee and waffle batter that ran out and guests had to go to front desk to ask for more. Our room was clean, but not outstanding as one might expect at this price point. When there are large receptions and parties in the conference rooms there are not adequate parking spots even for paying guests.

  • Stayed: July 2013, traveled with family
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Thank kdlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArrowwoodManager, Front Office Manager at Arrowwood Resort and Conference Center, responded to this reviewResponded August 8, 2013

Thank you for the review, we are glad you enjoyed our pool and our staff during your stay. At times it is hard to keep up with the breakfast demand, but based on your review this is something we are focusing on. The breakfast staff is now anticipating what is about to run out and replenishing it before it does. Thank you for bringing the issues to my attention and hope to see you again in the future.

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Additional Information about Arrowwood Resort and Conference Center

Address: 1405 Highway 71 N, Okoboji, IA 51355-7736
Location: United States > Iowa > Okoboji
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Okoboji
Price Range: $83 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Arrowwood Resort and Conference Center 3*
Number of rooms: 101
Official Description (provided by the hotel):
Arrowwood is nestled in the beautiful Iowa Great Lakes Region next to the 27 hole championship Brooks Golf Course and in the heart of all the lakes area has to offer - swimming, waterskiing, boating, windsailing, winter activites, shopping, concerts, plays, museums, amusement parks, bike trails and so much more. ... more   less 
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Also Known As:
Arrowwood Hotel Okoboji
Arrowwood Resort And Conference Center Okoboji, Iowa

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