Very nice staff upon checkin and was even called to see how my room was. I said it was fine. However, the rest of the week, especially in the restaurant, I felt as if the staff was annoyed. Obvioiusly these folks are young college or HS kids working over summer and want a paycheck, not really caring about customer. A business should welcome its customers and not be annoyed by them. The final straw for me was my room service tray being left in the room on the floor. When I arrived back at my room and discovered this, I called the front desk and was asked, "Well, is it bothering you?" SERIOUSLY? Would I have called if it didn't bother me. I was told soemone could come get the tray and I put it outside my room door. It was still ther ein the morning. My cusotmer suggested I stay here, Spencer Hospital. I will be back there in Spetmember but will drive to Sheldon instead where the holidyay inn there is MUCH BETTER.
Housekeeping did the minimum. . ABSOULTE MINIMUM. . .one day my garbage was never emptied. I think the issue here is the employees may not feel of value, so the customers are treated with no value either. I have been travelling for business for 11 years, and this is the first post of its kind by me. DO NOT STAY HERE IF YOU WANT TO BE TREATED WITH RESPECT. College and HS kids don't care about cusotmer service.
- Official Description (provided by the hotel):
- Arrowwood is nestled in the beautiful Iowa Great Lakes Region next to the 27 hole championship Brooks Golf Course and in the heart of all the lakes area has to offer - swimming, waterskiing, boating, windsailing, winter activites, shopping, concerts, plays, museums, amusement parks, bike trails and so much more. ... more less
- Reservation Options:
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- Also Known As:
- Arrowwood Hotel Okoboji
- Arrowwood Resort And Conference Center Okoboji, Iowa