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“Nice Hotel”

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Country Inn & Suites By Carlson, Northwood
Ranked #1 of 3 Hotels in Northwood
Certificate of Excellence
Pipestone, Minnesota
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice Hotel”
Reviewed March 16, 2013

We stayed at this hotel on March 16, 2013. Rooms were nice, very clean, and updated. Continental breakfast was good, but lacked enough space for people to sit down. Had to wait for a spot to eat breakfast. Pool area was nice and they have a business section which was helpful because I did not have my laptop. Noticed garbage in the hallways, someone at night should go through and check that things are picked up. Overall was a good experience, thought it was a little pricey compared to other hotel chains.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tajrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcLaughlin711, Manager at Country Inn & Suites By Carlson, Northwood, responded to this review, April 18, 2013
We greatly appreciate you taking the time to comment on your March 2013 stay with us. We are happy that you enjoyed your stay and many of our amenities we offer. Although I am sorry about the trash found in the hallways and the lack of space to sit in our breakfast room due to the hotel being full to capicity. On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to our area!
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340 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Chambersburg, Pennsylvania
Level Contributor
190 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed March 15, 2013

Overall our stay was pleasant, Room was clean; housekeeping staff were responsive; free breakfast was adequate. However, elevator cleanliness deteriorated over course of evening as guests returned from casino.

One incident prevents me from assigning a higher rating: After check-in, I noticed sink in our bathroom was slow in draining. Reported same to front desk about 4PM... no corrective action initiated. About 10PM, called down to front desk to follow up on the maintenance call... my call kept getting diverted....went down to front desk and noticed desk was unattended. Rang buzzer on desk several times....no response.... held buzzer down for long time... no response... walked into room behind desk and finally found desk clerk coming in from hallway. I expressed concern over lack of hotel's responsiveness to my maintenance complaint and asked why nobody was answering "front desk" phone or buzzer on front desk. Desk clerk explained that she was alone and kind of swamped. I mentioned this to one of housekeepers the next day and she indicated this was not an isolated occurrence. Apparently management of this hotel feels providing responsive service to guests is a lower priority than keeping staffing costs low.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CDRKMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcLaughlin711, Manager at Country Inn & Suites By Carlson, Northwood, responded to this review, April 18, 2013
On behalf of our entire staff at Country Inns & Suites Northwood we apologize for the concerns you shared about your experience at our hotel. I have addressed the lack of response from our Front Desk and Maintenance staff, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Please feel free to contact me directly to further discuss your recent stay with our hotel.


Sincerely,
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Dayton
Level Contributor
114 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed March 10, 2013

We have stayed here before and will stay again, a great nights sleep, clean and comfortable rooms. We took the package which included the buffet at Diamond Jo's Casino which is attached to the Inn. The Inn's breakfast area is large with a nice selection and well stocked. One item I rarely see and really appreciate is the refrigerated milk dispenser with skim and 2%. We both like a large glass of milk with breakfast and it always seems wrong to fill a glass when all they have is a small thermos.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Retired12-31-06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcLaughlin711, Manager at Country Inn & Suites By Carlson, Northwood, responded to this review, March 11, 2013
We are so pleased to hear that you returned to stay with us again and enjoyed your stay and our breakfast. We truly hope to be on your list of hotels come and visit again next year if not sooner!
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MINNEAPOLIS
2 reviews
Reviewed March 9, 2013

Amanda managed to swipe my credit card twice and thus, was denied the 2nd time. Called bank to see why card was denied , only to find out it already had hotel hold on it.....went bank to hotel and Amanda rudely applied that she didn t put hold on card. Another agent slammed paper on desk and said it was up to bank to take hold off. Amanda then said that I would have to talk to Tara , the manager in a hour. At this point, I didn t want to stay there, I just wanted hold off my card. Spoke with Tara in a hour.....5 second deal....sent fax to bank ..its New Years Eve and no exceptions !!! I have never in any business seen a manager that would not not try to make some amends and offer some kind of apology, NOT HERE !!

  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAGGIE c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcLaughlin711, Manager at Country Inn & Suites By Carlson, Northwood, responded to this review, March 10, 2013
I am very sorry to hear how displeased you are with our hotel, service and policies regarding credit cards. With our hotel being a casino property and it was New Years Eve we had no choice but to follow our strict policy requiring a valid credit card upon check in. I am also sorry that due to the complications we did have to cancel your reservation. It was not something we wanted to do especially on a big holiday evening. However given the situation I do believe our staff tried to handle the situation the best we could. Again I am sorry that it was not the best of outcomes for you and our hotel with your review. If you should wish to discuss this further please feel free to call the hotel @ (641) 323-7000.
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Minneapolis, Minnesota, United States
Level Contributor
126 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed February 17, 2013

The hotel was clean, beds not real comfortable, but decent. We basically partied in the room after eating at the Woodfire Grill. The casino was packed with not a chair to be had. We had a studio with 2 queen beds, quite a spacious room.

Room Tip: Thankfully our beds were behind a half wall as two parties of men were being rather noisy, and their...
See more room tips
  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PrincessJJYermo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcLaughlin711, Manager at Country Inn & Suites By Carlson, Northwood, responded to this review, March 10, 2013
Thank you for your review of our property. It sounds like you had a great Girls Night Out and we are pleased that we could be a part of it. I am sorry to hear about the noise level of another party and I do hope you were able to still enjoy yourselves and get a good nights rest. We look forward to seeing you again and hopefully being your host for another Girls Night Out.
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Sioux Falls, SD
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 9, 2012

Nice property. Well maintained. Room came with mini fridge and microwave. Lobby was inviting with cookies and coffee there to greet weary travelers. Breakfast had nice selection with a nice variety of hot and cold items. Dining room was large and everything was well stocked and kept clean. Hotel is attached to casino making a trip over there very convenient.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foodpeddler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcLaughlin711, Manager at Country Inn & Suites By Carlson, Northwood, responded to this review, December 10, 2012
Thank you very much for your kind words and wonderful review of our hotel. We are very pleased to hear that you enjoyed your stay and found our hotel to be comfortable, clean, and cozy. We hope to see you again in the near future when your travels bring you our way.
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Minneapolis, Minnesota
Level Contributor
77 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed November 3, 2012

Stayed here one night in October 2012. Hotel is right off the freeway, and connected to Diamond Jo casino. Don't need to go outside to get to casino. Checked in late evening on a Friday, and the cookie jar was empty, was looking forward to a cookie. Do have a lending library in lobby. Stayed in room 407, had a view of the parking lot. Room had one bed, flat screen tv, microwave and fridge, chair with foot rest, and desk. Room was very large. Bathroom was kind of small, had pantene brand shampoo and conditioner, and vaseline brand lotion in addition to 2 bars of soap, tub and shower combo. Turned on the air as room was rather warm and was so noisy turned it off and was warm instead as there was no way we could sleep with that on, way too noisy. Breakfast was good, despite being in a small crowded room. There was waffles, sausage, hard boiled eggs, breads/muffins, yogurt, cereal, oatmeal and fruit etc. There was to be french toast, but was empty, and never refilled. In fact didn't see any food being refilled, and was not there right before closing, and spent about 1/2 hour eating. Would have liked to try the french toast, oh well maybe next time. Did have cookies out in the am, were very good. Would probably stay here again if in the area.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nursecommander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcLaughlin711, Manager at Country Inn & Suites By Carlson, Northwood, responded to this review, December 10, 2012
Thank you so much for your lovely review of our hotel. I am very sorry to hear that our cookie jar was empty upon your arrival but pleased to knwo it was restocked in the morning. I have also shared your comments with our maintenance staff regarding the noise level of the a/c unit in an effort to correct this for our future guests. Thank you again for your kind words and we hope to see you again when your travels bring you our way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Northwood

Property: Country Inn & Suites By Carlson, Northwood
Address: 711 Diamond Jo Ln, at Diamond Jo Casino, Northwood, IA 50459-8801
Phone Number:
Location: United States > Iowa > Northwood
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Northwood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Northwood 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Country Inn & Suites Northwood Hotel Northwood
Country Inn And Suites Northwood
Country Inn Northwood
Northwood Country Inn

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