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“Great value for $$”

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Country Inn & Suites By Carlson, Northwood
Ranked #1 of 3 Hotels in Northwood
Certificate of Excellence
oshkosh, wis
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great value for $$”
Reviewed August 30, 2012

Stopped here on the way to Farm Progress Days in Boone,Iowa. Loved everything except the evening front desk clerk. Seemed like we were inconveniencing him. The breakfast and the staff attending it were very good. Would recommend a stay here. There really isn't a lot of choices in the area on Hwy. 35. Good nights sleep and clean.

Room Tip: There is a casino attached to hotel. They offer a buffet, there is a burger king and subway inside...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yakywally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcLaughlin711, General Manager at Country Inn & Suites By Carlson, Northwood, responded to this review, September 21, 2012
Thank you for taking the time to complete a review of our hotel on Trip Advisor. We are thrilled to see that you enjoyed your time at the hotel. However I am sorry to hear that our front desk staff member did not make you feel as welcome as they should have. Please know that I share all comments with our staff in an effort to correct an issues that have occured and make it better for all future guests.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
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341 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Albertville, Minnesota
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 6, 2012

We have stayed here many many times on our way to visit family. It's work perfectly because it's half way to where our family lives. We were going to Newton, IA on August 4th, 2012 and decided to go down early on Friday so we didn't have a long drive on the 4th so we called the hotel, it was about 7 p.m. on Friday night and they said they had smoking rooms only and that was fine because we have stayed in the non-smoking rooms and they are really nice and clean. We were first of all quoted a price of $180 a night and when we told them we had a Carlson card it went to $97. I feel bad for the people that didn't have a card. When we got there we checked in, very nice front desk people always, we went up to the room and the second we opened the door the smoke was so overwhelming we turned the air on so it got some movement and left to go to the casino. When I went back up about 2 hours later it was still so awful I opened the window the little bit that you can and had to put the curtain behind the chair and put a pillow in the window to hold the curtain back to try and get some air in there. I can handle a smell but this was so awful even my husband that smokes said it was so bad he woke up several times during the night to the horrible smell. In the middle of the night it stormed so I had to close the window and the smell got worse. We were so glad to check out the next morning. When we got to our hotel room the next night in Ankeny (it was another Country Inn and Suites) we pulled out our clothes and they smelled so bad I had to take lotion and rub on them to make them smell a little better. I will never stay in a smoking room there again even if I have to drive into Clear Lake. I love the hotel, the staff is always great, the casino is very nice but they need to do something about the smoking room. Maybe have the windows open further or get a better air vent in there.

Room Tip: Do not stay in their smoking rooms. Keep driving 25 minutes south to Clear Lake. Well worth the dr...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alwaysmaketime2travl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcLaughlin711, General Manager at Country Inn & Suites By Carlson, Northwood, responded to this review, August 8, 2012
On behalf of our entire staff at Country Inns & Suites Northwood we apologize for the concerns you shared about your experience at this hotel. I have addressed the strong smoke odor in our smoking guestrooms with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Please feel free to contact me directly to further discuss your recent stay with our hotel.


Sincerely,

Tara McLaughlin
General Manager
Country Inn and Suites
641-323-7000
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Wellington, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 4, 2012 via mobile

Pros: great location right next door to the Casino with dinner options, welcoming staff, room very clean, nicely appointed bathroom, excellent breakfast with actual crockery and cutlery - no plastic/waste here. Great value at $69 plus tax.

Cons: none that I can think of.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Imakiwigal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcLaughlin711, General Manager at Country Inn & Suites By Carlson, Northwood, responded to this review, August 8, 2012
We greatly appreciate you taking the time to comment on your August 2012 stay with us. We are happy that you enjoyed your stay and many of our amenities we offer. On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to our area!

Sincerely,
Tara McLaughlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Union, Iowa
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 2, 2012

Went with a group of friends and visited the casino next door. The room was very clean. Bathroom was clean and updated. Bed was very comfortable with plenty of pillows and blankets. Would definitely stay again. Continental breakfast was delicious. Lots of choices and nice breakfast area. Lobby is nice and welcoming.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dpd60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcLaughlin711, General Manager at Country Inn & Suites By Carlson, Northwood, responded to this review, August 8, 2012
We are thrilled to hear you had an enjoyable time and that you were pleased with the service you received from our staff and enjoyed our breakfast as wells as our facilites and your guestroom. We look forward to you returning very soon to The Country Inn & Suites Northwood, IA.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brainerd, mn
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 28, 2012

Stayed here twice within eight days. Drove to Kansas to pick up my 93 year old mother to bring to Minnesota for a short visit. Stayed one night after picking her up. Needed handicap accessible. Very clean room and service was great. Only complaint was the bedding. Way to heavy. THe comforter had a blanket inserted. I had not seen before. Had to remove the comforter from my bed. Light blanket & sheet was fine. Continental breakfast was a good variety. Biscuits & gravy, Hot oatmeal, donuts, bagels, fruit. Good start to the morning. Price going online included a buffet dinner for 2. Buffet was very good. Stopped taking her home halfway. Did not get a room with the buffet special. Was not available. Price was very reasonable for this time of year. Forgot to say it was attached to Diamond Jo Casino. GReat halfway stop for a trip of 700 miles. Rooms were very quiet, Faced the parking lot to casino & hotel never heard any noise at all.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lakestravelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcLaughlin711, General Manager at Country Inn & Suites By Carlson, Northwood, responded to this review, August 8, 2012
We greatly appreciate you taking the time to comment on your June 2012 stay with us. We are happy that you enjoyed your stay and many of our amenities we offer. I am sorry to hear that you found our bedding to be too heavy for your taste. On behalf of our entire staff here at the Country Inns & Suites we would like to thank you for your business and we hope to see you again when your travels bring you back to our area!

Sincerely,
Tara McLaughlin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Level Contributor
91 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed May 26, 2012

My husband and I love the Diamond Jo as it is close to MN (MN does not have Craps) and it is a nice size casino. We always stay at a Country Inn and Suites because of the size of the rooms and the breakfast and it is convenient that this one is attached to the Diamond Jo. Made the reservation on line and did the option to get a suite for an additional $15 if available, and it was, what a lovely big room! Now I am spoiled even though we don't spend a lot of time in the room. Only thing we missed is the cookies. Typically there are fresh baked cookies at Country Inn and Suites in the afternoon and evening and there were never any here, so they must not do that. Just a nice touch that we like at the Inn that we missed.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Minnes0taSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcLaughlin711, General Manager at Country Inn & Suites By Carlson, Northwood, responded to this review, May 29, 2012
We are delighted to hear you had an enjoyable time and that you were so happy with the service you received from our staff and enjoyed our breakfast. We appreciate you sharing comments you had on certain items and are addressing those immediately with our team to ensure the best stay experience for our guests. We look forward to you returning very soon to The Country Inn & Suites Northwood, IA.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo City WI
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 25, 2012

My Husband travels for work and has many points on his Carlson Card. he requested a points room at the Country Inn In Northwood IA for a quick get away. When we got there, I asked the man behind the desk for an upgrade. He was very Pleasant and teased us about being packer fans as he was a die hard Viking fan.He found us a very nice upgrade to a two room suite. The only draw back with the suite was that it was slightly noisey with a couple of loud cars outside the window. The bed seemed somewhat hard to me too. Other than those two minor things, we loved staying here.

Room Tip: Try to ask for a room on the side without a road below the window.
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jlttks111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMcLaughlin711, Manager at Country Inn & Suites By Carlson, Northwood, responded to this review, May 29, 2012
With our customer service standards being our top priority we are thrilled to hear that you were pleased with our staff as well as the upgrade you received. We are sorry to hear about the noice complaint you had. Thank you for taking the time to share your recent stay experience to The Country Inn & Suites Northwood, IA. We look forward to having you as our guests agian in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Northwood

Property: Country Inn & Suites By Carlson, Northwood
Address: 711 Diamond Jo Ln, at Diamond Jo Casino, Northwood, IA 50459-8801
Phone Number:
Location: United States > Iowa > Northwood
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Northwood
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Northwood 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Country Inn & Suites Northwood Hotel Northwood
Country Inn And Suites Northwood
Country Inn Northwood
Northwood Country Inn

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