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“Aging Marriott Property”

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Best Western Pearl City Inn
Ranked #1 of 7 Hotels in Muscatine
Certificate of Excellence
Reviewed February 12, 2014

Some Fairfield Inn are pretty nice. This one has seen better days. The furniture in the rooms especially show its age. The desk is small, the table and chairs older, and the bathroom looks like it was built back in the 90's. Staff is nice and friendly. Parking is tight, especially on busy nights. Breakfast is pretty typical Fairfield, except the breakfast area only has four or five tables. It is almost always overcrowded in the mornings. In Marriott Rewards this is a category 1 hotel. Overall, it doesn't deserve anything better than the 1 category ranking. However, the hotel was quiet and I felt safe while staying here.

Room Tip: Avoid rooms on the first floor near the ice and vending machines. These are super noisy rooms due to...
  • Stayed: February 2014, traveled on business
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Thank Gozags2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Best Western Pearl City Inn, responded to this reviewResponded February 17, 2014

Dear Gozags2012,
Thank you for taking the time to provide us with your feedback. I'm glad that my staff provided you with great service. However, I'm sorry to hear that your stay with us did not meet your expectations. Guest satisfaction is very important to us, and we will use your comments to improve our services. Please allow us another opportunity to impress you on your next trip to Muscatine.

Sincerely,
Kim M.
General Manager

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Reviews (143)
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117 - 123 of 143 reviews

Reviewed October 23, 2013

This location is average at best. I have stayed here many times over the last 10 years, just starting to do reviews on trip advisor. It is showing it's age and may be due for a remodel, soon. Room decor is older light oak colored Fairfield in furniture, not the near dark oak colors. Noticed some roof shingles missing from the room. Room was as clean as it can be, at the current age. Staff is friendly. Would stay again for business, unless nearby and new, Hampton Inn is not fully booked. Would not stay here with my young family, due to age and need of remodel. Good price for what you are getting.

  • Stayed: September 2013, traveled on business
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Thank str-il
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Best Western Pearl City Inn, responded to this reviewResponded October 25, 2013

Dear Str-il,
Thank you for taking the time to leave us your feedback, and for being a loyal guest of ours. I'm very sorry that we did not exceed your expectations on your most recent visit. My team strives to provide each guest with a clean, comfortable stay, and I apologize we did not succeed in providing that to you. I hope you will allow us another opportunity to impress you the next time you find yourself in Muscatine.

Sincerely,
Kim M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013

We stay a Fairfield Inn for a week while we where getting ready to more in are new house, are stay was wonderful, staff was great, breakfast was always wonderful, we had a wonderful stay there. Locate was great, and they had fresh cookie everyday.

Room Tip: if you want to sleep good with great service stay at the Fairfield Inn.
  • Stayed: June 2013, traveled with family
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Thank Paulita R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013

I've stayed at this property regularly over the last years when I'm in Muscatine on business or to see family. Kim runs a very welcoming establishment with outstanding staff. The service is fantastic, and the cookies in the evening are a nice touch. They've recently added hot eggs and sausage to their breakfast, along with the waffles and usual cereal, juice, and pastries. Just what one needs to give the day a good start. A real credit to the Marriott family!

Room Tip: Rooms with Northern exposure are the quietest, in my experience,
  • Stayed: September 2013, traveled on business
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Thank Don T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2013

I met some very nice people throughout my 3 day stay at this hotel. The front desk folks were particularly helpful. The room was clean, fresh-smelling and had all of the amenities I needed to get my work done while staying there. Plus, I was only 3 minutes from the location where my meetings were held.

  • Stayed: September 2013, traveled on business
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Thank HappyIndyWoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2013

My daughter lives in Muscatine and I am allergic to her cats so we stay in hotels when visiting. The Fairfield is reasonably priced and has been wonderful the multiple times we have stayed there. The beds are very comfortable, the pool and hot tub delightful, breakfast is good and includes hot eggs, sausage, and fruit as well as waffles. I just love the fresh baked cookies when you check in! The staff is extremely friendly and helpful.

  • Stayed: September 2013, traveled with family
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Thank stargazerartist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

Husband and I had a one night stay on the way to Wisconsin by motorcycle. The location was convenient. The bed and pillows were very comfortable. The hot tub was the right temp and just what we needed. Breakfast was adequate. Price was right. But above all this, the staff was friendly and helpful. When we had an issue with the motorcycle, the manager lent my husband her personal vehicle so he could drive to the nearby auto parts store. WOW!

  • Stayed: June 2013, traveled as a couple
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1  Thank KimSherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Pearl City Inn

Address: 305 Cleveland Street, Muscatine, IA 52761-5669 (Formerly Fairfield Inn Muscatine)
Phone Number:
Location: United States > Iowa > Muscatine
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Muscatine
Price Range: $97 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Pearl City Inn 2.5*
Number of rooms: 51
Official Description (provided by the hotel):
Step into modern luxury and exceptional service at the BEST WESTERN Pearl City Inn. Conveniently located just off of Highway 61 N, the BEST WESTERN Pearl City Inn is situated in the thriving uptown shopping district of Muscatine, just minutes away from over a dozen restaurants and several stores, making it easy to find nearly anything you could need. Our newly renovated rooms are the picture of modern luxury with beautiful, all new decor and comfortable furnishings. Our large, pillowtop mattresses and peaceful location will ensure you have a great night's sleep every night and our excellent staff will ensure that all of our rooms are impeccably clean and well stocked with plush towels and luxurious bedding. Business travel is a breeze at the Pearl City Inn, where our rooms come equipped with spacious desks, large windows for brilliant natural light, and high-speed Internet access. Each room comes equipped with a microwave and mini-fridge that is perfect for long stay guests and our all new guest laundry facilities makes it the ideal home away from home. We are just minutes away from several popular business destinations, such as HNI, Monsanto, Kent, and Heinz. Not only is the BEST WESTERN Pearl City Inn perfect for business travelers, but leisure travelers will also find our comfortable rooms perfect for relaxing and our friendly and attentive staff will make sure you feel welcome and at home. For sports teams and golfers the breakfast bar is the best start to a day before traveling to the nearby soccer, baseball or softball complex, or the Muscatine Municipal Golf Course. Stay with us and enjoy our newly renovated pool and brand new fitness and business centers! And while you are here, start your day off right with our complimentary deluxe, full hot breakfast bar, which includes eggs, sausage, waffles, and a plethora of cereals, yogurts, fruits and breads. Our rooms are quiet, comfortable, and exceptionally clean, and our stylish decor gives this home away from home a comfortable and charming feel. ... more   less 
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Also Known As:
Fairfield Inn Muscatine
Fairfield Muscatine
Muscatine Fairfield Inn

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