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AmericInn Lodge & Suites Muscatine
Ranked #3 of 7 Hotels in Muscatine
Pocahontas, Arkansas
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“We couldn't have asked for better!”
Reviewed August 6, 2012

This past weekend, we had a very large family reunion in Muscatine. The manager of AmericInn (Susie James) helped us immensely with quality rooms for a great value. We booked multiple rooms (25 or 26) and she and her ENTIRE staff were fantastic. They were very friendly and provided great efficient service. Anytime there was a “need”, they fulfilled it with a smiling face, took phone messages and answered a million questions. When the extreme heat forced a change in plans for our large family, the staff at the motel were very accommodating and offered the use of a meeting room, the breakfast nook and lobby throughout the entire three days. The motel is conveniently located near a Walmart, several grocery stores and many restaurants. At times, the lobby was warm, HOWEVER, at times, there were as many as 40+ of our group milling around which adds to the heat quotient. I have stayed in many motels across the U.S. and the staff, at this motel, were the friendliest and most efficient for needs of our large group. THANK YOU Staff of the AmericInn!

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
Thank NJ46_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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105 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 13, 2012

I had booked 4 rooms for a funeral in the area. The staff was nice in letting us check into one of the rooms early (the others were not ready) so we could get ready for the funeral and such. There needs to be some upgrades in the hotel, however. Overall, I would stay at this hotel if need be again.

  • Stayed March 2012, traveled with family
    • Value
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Helpful?
Thank Nicholas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 2, 2012

I had a sudden death in family and had to fly in to Muscatine, I was able to get a great special rate for funeral stay of $65 a night. I was pleased ! Very clean and the rooms are nice! I The staff is great! This place has a huge indoor pool! Very nice for the kids ! I would recommend this
place to everyone .

  • Stayed January 2012, traveled with family
    • Value
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Helpful?
2 Thank JAMESN68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 17, 2011

Vacancy was the first reason to select this Regional Chain. Lobby was warm but room air was sufficient. Furniture and fixtures look original from this 1990's built hotel. Check in was very pleasant and recommendation for restaurant was a good choice. A little more TLC would get this location back to the AmericInn quality.

  • Stayed August 2011
    • Value
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    • Cleanliness
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Helpful?
Thank PBFloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscatine, Iowa
1 review
Reviewed July 18, 2010

The hotel is easy to find and it's conveniently located next to Walmart and a gas station. But the hotel is seriously understaffed. The breakfast was a disaster both mornings we were at the hotel. ONE poor young lady was responsible for watching the check out and check in desk while at the same time monitoring the breakfast bar. She ran out of coffee and nearly everything else. There was nothing but gravy at the "make your own" egg and sausage biscuit bar. She kept running from the desk to customers waiting to check out while simultaneously refilling breakfast items that had run out. She couldn't possibly keep up. What is the management of this hotel thinking??? It's this kind of poor service will keep customers away.

The first room we were assigned was cooled to somewhere in the area of 78 degrees. That beat the 95 degree temps outside to be sure, but still it was a little stuffy. The room's AC unit was set on "high cool" and that was as low as it would go. So we called the desk to ask if the problem could be remedied. The maintenance person happened to be in the building so he was dispatched to inform us, "Yep, it's hot in here and there nothing we can do about it." So we were moved to another room where the AC actually worked. The desk clerk said she had lots of open rooms we could choose from. Hmmmmmmm.................I wouldn't think that would be music to the ears of management.

Anyway, in addition to the hot room, the lobby was cooled to around 80 degrees--much warmer Sunday morning than the great out of doors. Evidently heat also rises at the AmericInn as the upper hallway adjacent to the two-story lobby was HOT. Graced by a HUGE industrial-grade blower that not only blocked the hallway (fire regulations anyone??), but also packed the kind of punch a farmer might welcome in the hog confinement on one of those hot Iowa summer days. If any guests were unfortunate enough to be assigned a room up wind from this contraption, they would do well to hang on to all personal belongings and small children. if when exiting the elevator, you happen to be wearing jewelry, loose-fitting clothing, or head gear of any kind beware! This baby MOVES AIR. I'm guessing more than one guest was relieved of a wig or toupee as the elevator doors opened.

The service people who cleaned the rooms were very pleasant as was the over-worked and under-staffed desk attendants. It appears that the hotel suffers from lack of managerial insight. One person can't simultaneously work the check out desk in the morning and maintain any kind of service in the breakfasts area.

P.S. If you are just looking for a good cup of coffee in the morning, the gas station next door has it quick, cheap and easily available.

  • Stayed July 2010, traveled as a couple
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Helpful?
Thank lynn_nielsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmericInnmusc, Manager at AmericInn Lodge & Suites Muscatine, responded to this review, February 23, 2011
Dear Sir,

As the new manager of the property, I would like to take the opportunity to apologize for your stay last summer. As I was not at the property at the time of this occurance, I cannot explain nor will I make any excuses for what happened. What I can do, is tell you that with a new team in place that many things have changed at the property. We at the AmericInn in Muscatine, would like to invite you to return and see the changes that have been made. We would love for you to have a new experience with us, and offer your opinion. Thank-you for taking the time to write this letter. As with all things, no improvements can be made unless the short comings are made known. We appreciate your honesty in helping us to improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockford, Illinois
Level Contributor
130 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 2, 2010

I went into the fitness room (very small with only 2 items: treadmill & bike), and the room was as hot as outside - too hot to use. I asked at front desk & she said something like, we need to repair the AC. Very disappointing, since I had read a review on tripadvisor that there was agood fitness room - 2 items doesn't make a good fitness room & not AC made what little that was there unusable.

I saw the waffle iron upon checkin & was looking forward to getting one the next day, but the when I went to make one, the iron was not working. A sign would have been helpful.

The room was clean, so if that's all you want, you can stay, but I'm not going back - poorly managed & facilities not keep in repair.

  • Stayed June 2010, traveled on business
    • Value
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Helpful?
Thank Bsnss_Trvlr5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmericInnmusc, Manager at AmericInn Lodge & Suites Muscatine, responded to this review, March 8, 2011
Thank you for sharing your comments regarding your recent stay at the AmericInn of Muscatine. Our top priority is creating an environment in which our guests can relax, renew and recharge. We are truly sorry that your experience did not meet your expectations; please accept our apologies for any inconvenience you experienced during your stay. Constructive feedback from our guests is crucial in our continued quest to provide unparalleled guest service and impeccably clean lodging accommodations.

Again, we apologize for any inconvenience which you experienced. We hope you will allow us the opportunity to meet or exceed your expectations on your next visit to Muscatine, Iowa. We are dedicated to providing the highest standards of service for our guest and we can assure you we will do everything we can to make your stay a comfortable and happy one. We look forward to serving you again in the future and will once again say, "Welcome to the end of the day”.

Regards,
The AmericInn Staff,
Muscatine, Iowa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, IL
Level Contributor
116 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed July 1, 2010

We stayed in this hotel with a soccer team of teenagers in late June. We tried to check in around 3:30 on Saturday (check in was 3 or later) but our room was not ready. We waited in the lobby, which was about 85 degrees as the air conditioner was not working (and it did not work Friday, Saturday or Sunday when we left). When we finally checked in a around 5, OUR room was clean and nice and the A/C worked well. The free wireless internet was fast and easy to log into. The staff overall was friendly but very short-handed with everyone out on vacation. Breakfasts were free but quantities of food were limited and the coffee was not good. Others in our group had bad experiences - two had poor A/C, 1 had a clogged toilet when they checked in, two had moldy-smelling rooms, so overall it would be hard to recommend this hotel and I would not stay there again. Having said all this, when we checked out, they did reduce our hotel bill, even though we did not ask for this, and the staff again, was very friendly. There is a Walmart right next door and there are restaurants nearby. So it is possible to get a good room. Maybe if they did some maintenace on the A/C, etc. the hotel would be acceptable in the future?

  • Stayed June 2010
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelsalotoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AmericInn Lodge & Suites Muscatine

Property: AmericInn Lodge & Suites Muscatine
Address: 3115 N Highway 61, Muscatine, IA 52761-5802
Location: United States > Iowa > Muscatine
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Muscatine
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — AmericInn Lodge & Suites Muscatine 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Americinn Hotel Muscatine

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