Two weeks before we are due to travel we are contacted by the vendor asking if we can change our dates, we say no as we are travelling to Monaco for specific dates for a show. The reason for this is an acquaintance is staying at the property and won't leave... ok we have paid all the money to stay and you are saying we cannot stay there because of an acquaintance won't leave!?
Her only option to us was to stay in Menton for 2 nights(which is 25 mins away) and then stay at her property for the remainder of the week stay, i asked numerous times for a refund via holiday letting messages and also via communication on whats app, this never happened and with it being so close to our stay we had to take the offer to stay in Menton or book somewhere else and lose out on £1400.
The place she booked for us in Menton did not have enough beds for us to sleep in so one of us had to sleep on sofa cushions on the floor!!
I told her about this and received no reply..
We stayed at her apartment for the remaining 5 days.
The apartment says sleeps 7, which it probably could do if you wanted to be very uncomfortable and cramped.
We generally book these type of places so we can cook a bit of food ourselves whilst we stay, this was a nightmare as the kitchen was the size of a cupboard, if 7 people where to stay there and eat in then there would be issues as there were only 3 plates.
We attempted to clean the dishes in the dishwasher which was totally blocked up which basically ended any idea of trying to cook again.
The hot water stayed hot enough for 1 decent shower, which again we couldn't have because although there was a shower head, it was at the height of the bath taps so to have a shower we have to hold the shower head with one hand whilst using soap with the other, there was no shower screen either.
It seems this place isn't properly geared up for rental as there was a lot of the vendors personal belongings in the property.
The large balcony was the highlight of the apartment, although this was looking onto a building site.
I don't feel this apartment can be labelled as luxury just because there is a swimming pool within the building.
We asked repeatedly for a refund because of us having to stay elsewhere for 2 days, this has never happened, we thought she would refund us for the 2 days inconvenienced to us staying in Menton, this also incurred extra travel costs for us travelling to and from Monaco.