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PhilMalone
Footscray, Australia

In urgent need of renovation

3.0 of 5 bubblesReviewed Apr 17, 2012
I was looking forward to staying in this place because of the swimming pool. However, when arriving there I found the pool to be old and very dirty. didn't look like it had been cleaned for a long time. In addition, there were many tiles broken off in the pool. In fact, I cut my foot several times on broken tiles - very dangerous place to swim. So, if you are impressed by the photos of a large pool, don't be fooled because it is dangerous and unusable.
The rooms were OK and nicely set amongst trees. You should be aware the hotel is old, very isolated and a very long way from anything else. Therefore eating in the restaurant is an added expense you should budget for. The breakfast choice is limited but passable.
Date of stay: September 2011
Room Tip: Don't bother going if you are hoping to use the swimming pool - very dangerous with lots of...
Trip type: Traveled on business
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IMC_Hotel, Manager at Imperial Chiang Mai Resort & Sports Club, responded to this review
Responded May 26, 2012
Dear guest
Now it ongoing process to replace tiles pool hope will finish in July 2012.
Thank you.
Chanon S.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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          46 - 51 of 71 reviews
          Reviewed January 30, 2012

          We stayed here three years ago and the hotel was great overall. Since that time they have not kept up the maintance of the pool and general up keep of the buildings. The location is very far away for the city center and although the hotel does provide a free shuttle once a day to go into town it does not leave much to do at the hotel because we felt the pool too unsafe to use on a daily basis due to broken tiles in the pool. The staff is very helpful and friendly but they can not do much if the general condition of the grounds are poor. I will not stay here again with my family unless they fix the pool.

          Date of stay: January 2012
            • Value
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          6  Thank Joabdan
          This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          IMC_Hotel, Manager at Imperial Chiang Mai Resort & Sports Club, responded to this reviewResponded February 14, 2012

          Dear Joabdan
          Resent for our email for say thank you for your comment in tripadvisor.
          We plan to start renovate swimming pool on Mar 2012 include tennis court.
          We provide your next stay with complementary transportation from hotel to town more in the morning period.
          Hope you will come back to our resort for next trip.
          Best regards,
          Chanon S.
          Hotel Manger
          Imperial Chiangmai Resort & Sports Club

          Report response as inappropriate
          This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
          An Agoda Traveler
          Reviewed January 4, 2010

          Date of stay: January 2010
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          This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          IMC_Hotel, General Manager at Imperial Chiang Mai Resort & Sports Club, responded to this reviewResponded December 1, 2012

          Report response as inappropriate
          This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
          An Agoda Traveler
          Reviewed December 21, 2009

          Date of stay: December 2009
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          This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          IMC_Hotel, General Manager at Imperial Chiang Mai Resort & Sports Club, responded to this reviewResponded December 4, 2012

          Report response as inappropriate
          This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
          An Agoda Traveler
          Reviewed July 10, 2009

          Date of stay: July 2009
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          This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
          An Agoda Traveler
          Reviewed July 9, 2009

          Date of stay: July 2009
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          This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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