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“Nice Older Hotel”

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Best Western Regency Inn
Ranked #3 of 11 Hotels in Marshalltown
Kansas City, Missouri
Level Contributor
121 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Nice Older Hotel”
Reviewed June 7, 2013

This hotel is undergoing some renovations but still has a ways to go. They have painted most of the indoor areas and have done a good job of it. The rooms are spacious and were clean for the most part. There were some brightly colored pieced of candy under the dresser and TV desk that were in plain sight but were missed each day by housekeeping. With that said, the rest of the room and bathroom were cleaned well. Upon checkout, I did report the safety bar in the shower and the hair dryer were both coming out of the wall. These items, in my opinion, should have been turned in by housekeeping and repaired. The key card reader on the hallway door leading from the lobby hallway area to the room hallway didn't work so anyone could walk right through. We were originaly given a room on the second floor but was told the hotel had no elevator. I asked if there was a room available on the first floor and we were given one with no problems.

On a positive note, the entire staff was very friendly and helpful. The lobby area, hallways etc were very clean and in great order. The breakfast was one of the better I've had. Both mornings we ate at the hotel there were fresh biscuts, gravy, eggs and sausage. They also had the standard fare of waffles, cereal etc.

This could be a very nice hotel with a little more work. Given the cost and my experience this time, I would stay here again when in the area.

Room Tip: Hotel has no elevator so if you don't like carrying suitcases up steps, ask for first floor room
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TerMar1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Indiana
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 24, 2013

We chose to stay here because it was dog-friendly and AAA rated it 3 diamonds. The facility is older and going through remodeling. Unfortunately, we were put in a first floor room that has not been done yet. Some of the furniture was as old as Methuselah. Chairs badly stained. The room and bathroom were clean though. We were near a back door that was constantly being left unlocked. Although we were in a non-smoking section, someone a few doors down was smoking and the stench in the hallway was so heavy that I had to use an inhaler. The receptionist offered to move us, but my husband was already asleep as it was 10:30 PM and I was OK as long as I was in the room. Damage had already been done. The day manager gave us a 10% discount, and the night clerk sprayed the hallway. I felt that they could have been more diligent in finding the smoking culprit but did not seem that interested in doing so. The breakfast was OK, nothing great. No bagels, yogurt or fresh fruit. Two hot items were lukewarm and there is no free coffee available 24/7. It was our least favorite place of the six motels we had stayed throughout our two week trip. Pool did not seem operational as there was construction materials stored against the wall. One enjoyable note was that there were several Ducks Unlimited prints hanging in one hallway. Bottom line is that we should have never chosen to stay at a place that still has smoking rooms and that there were probably better choices in town for the same price. Would not stay again.

Room Tip: If you stay there, ask to be placed on the second floor.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MFHoosier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
367 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed January 24, 2013

For less than $90.00, this was a great stay. I pulled in when the day time temperature was 11 degrees, found this large BW to be a great gem. I had tried to book another location place, but was very happy with the BW. My room had been updated and nicely decorated. Only bad point was the very firm mattress; next day's neck ache was brutal. I dined in at their restaurant, which was good as well and had great drink specials. Breakfast the next morning was also good for being the standard items. Next time I am in town, no doubt I will stay there.

Room Tip: Top floor, note there is no elevator. At least not where I was.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike p, Manager at Best Western Regency Inn, responded to this review, January 30, 2013
Dear Sir
We really appreciate your business and will consider the changes you requested to implement. We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saucier, Mississippi
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 3, 2012

My Husband and I usually like all Best Westerns.This one however, not so much. We stayed Thursday and Friday Oct.25th and 26th. The hotel was very noisy and, doors slamming all night long.
We arrived a little earlier
than we thought, when asked if we could check in early, the clerk said let me find out. The room was ready for us, when we arrived to the room, it was not ready at all.
Employees hard to understand, half could not speak very good english. Room was ok.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat5251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mike p, Manager at Best Western Regency Inn, responded to this review, November 5, 2012
Dear Patti Lang

We are really sorry to hear that your sleep was disturbed by some guest movements or their door slamming. We would be pleased to make your stay comfortable, if it was reported to front desk. We appreciate your business and would request to try us in your visit to this town. Have a wonderful day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 3, 2012

On a weeks tour of the mid-west this was our first nights stay. After a long drive from Chicago it was a relief to arrive and have no fuss checking in. Unfortunately there were three of us so the sofa bed was going to be used but no bedding had been provided. The lady on reception very quickly provided the necessary items, problem sorted. Breakfast being complimentary we weren't expecting anything special but we were pleasantly surprised. Good hot food, plenty of it. My brother discovered a love of waffles, and enjoyed making his own.
Rooms clean and tidy, showers clean and fully functional. Would reccommend this hotel to anyone staying in the area.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Unionjack64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Des Moines, Iowa
Level Contributor
103 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 26, 2012

We stayed one night in this hotel during a convention event. The hotel has a very large meeting area that was in good condition and a nice pool that we did not use. The breakfast was fine although we would have appreciated some yogurt.
Our room was a bit shabby. The furniture was scratched and the shower dispenser was falling down. On the plus side, the bed was good, the television was new and the room had a refrigerator and microwave.
The evening desk worker was very pleasant and helpful in taking care of an error in our reservation.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank DSMtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Regency Inn

Property: Best Western Regency Inn
Address: 3303 S Center St, Marshalltown, IA 50158
Phone Number:
Location: United States > Iowa > Marshalltown
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Marshalltown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Regency Inn 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Great location...great service...great staff...great rates...and all of this under one roof! The staff at the BEST WESTERN Regency Inn invites you to your home away from home.Our great location with easy on/off access to the freeway is only the beginning. While that certainly is a wonderful feature, you'll also enjoy the outstanding service and upgraded amenities.Our restaurant is one of the finest in town. All taste buds are welcome at this American style casual dining restaurant which features; steaks and chops, pastas, burgers, salads, sandwiches, a variety of popular wings, our famous Peetza Pie and a wide selection of ice cold brews!!We are proud to be the largest conference center in the area. Your conference will be personally attended to by one of our seasoned professionals who will make sure all of your needs are met. Our conference facilities are set to handle any meeting and any size.We're looking forward to servicing your needs!! ... more   less 
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Also Known As:
Best Western Marshalltown
Marshalltown Best Western
Best Western Regency Inn Marshalltown, Iowa

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