I reserved a room a couple weeks in advance (by calling the motel directly) and neglected to ask for a handicapped room. I then called a few days in advance to request a handicapped room and was told one was available. The reservation was read back to me by the gentleman on the phone. When we got to the hotel ( in mid afternoon) there was not a handicapped room for us. The desk clerk was very nice and apologetic and "upgraded" us to a room with a jacuzzi. My disabled partner was nicer about this than I was, but really, what good is a jacuzzi if one is disabled? He was still stuck basically taking sponge baths. The room was nice, the staff was pleasant, the breakfast good, but when I reserve a room directly though the inn where I am staying, I expect it to be right and I expect any "upgrade" to still meet my needs. This is our 2nd stay in Marshalltown and as there may be more I will probaly explore other options before I return to this motel. I would have given a much better review if the room I reserved had actually been given to us!
- Official Description (provided by the hotel):
- Whether you are in Iowa for a business trip or to enjoy the local attractions, the Baymont Inn and Suites Marshalltown is the perfect location for your next visit to the area. Located just ten minutes from the Meskwaki Casino and only three miles from the Iowa Veterans Home, our hotel provides a number of services and amenities to guarantee a convenient and relaxing stay. Wake up to a free continental breakfast along with a complimentary copy of USA Today. Take some time to relax in our heated indoor pool and spa. If you are in the area for business and need to stay connected, free Wi-Fi in all rooms and public areas makes that easy. Additionally, our hotel features a business center and meeting space for up to 30 people, ensuring a productive trip. ... more less
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- Also Known As:
- Americinn Hotel Marshalltown
- Baymont Inn & Suites Marshalltown Iowa