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Kiani Beach Resort Family All Inclusive
Ranked #1 of 1 Hotels in Kalami
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed May 24, 2014

Advantages:

Location of the hotel is good, seaside with private beach, between small villages, but still close enough to the big city - very nice :) big plus for excellent view from a balcony in the morning.

Friendly and smiling staff.
Food was quite ok, lets say acceptable (is possible to find something tasty) :)
Pretty new, good looking and clean hotel.


Now disadvantages:

Wifi absolutely terrible.. for me it was extremely important cause I need to stay online, and in our room (1308) wifi was just completely useless - we have asked to find a solution 3 times but no result..pitty..

ALL INCLUSIVE program is not really all inclusive, at the hotel you may find out that there is a secret VIP offer, which is not included in price on booking.com :) We were not informed about that, we got to know by only one, small note at the pool bar :)
Well.. surprise that water is not included :) when we asked for bottled water we were told that its VIP only.. and we can drink tap water :)

Hotel is mostly recomended for families with kids - there is plenty of small, loud kids around, so hotel is not a good place for quiet relaxation.

Rooms are not soundproof AT ALL :) you can hear every movement, and every word, even whisper from nearby rooms and hall. Little bit awkward. No privacy in our opinion.


But anyway... Not perfect, but could be worse. Overall impression was.. About fine ;)

Stayed: May 2014, traveled as a couple
1  Thank Dariusz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded June 2, 2014

Thank you for your recent review of Kiani Beach Resort.

We particularly thank-you for your comments regarding our facilities, and view from your room. It is wonderful to know that you on the whole enjoyed your time on holiday with us.

We are very sorry to hear that the wifi speed was not up-to speed for your needs. Due to the amount of guests surfing the internet at specific times of day, including what content they are downloading - the internet speed can be affected.

Our All-Inclusive program and what it entails is clearly stated on our website as well as at the reception desk, including that of the VIP-All Inclusive program. It is also clearly stated that the water provided is tap-water, of which is of exceptional and above normal standard quality.

Kiani Beach Resort is a family orientated establishment and in particular a haven for couples with children. This ethos is also reflected on our website, and on the majority of 90% of trip advisor reviews. We regret that we are unable to control the volume levels or activities of our younger guests around the pool!

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience that is within our capabilities for all our guests.

We sincerely hope to be able to provide a more fulfilling holiday experience for you perhaps on a future visit to Chania and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

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Reviews (1,196)
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489 - 495 of 1,196 reviews

Reviewed May 23, 2014

travelled 10-21 May 2014.
It was not what we had expected, all the raving reviews did not meet what we got. The food was re-used as the cakes that was not eaten was covered in another cream and placed out the next sitting. the childrens food was chips potatoe balls, pizza,spag sauce mince fishfingers and chicken nuggets that was it for the kids. Entertainment was not that good there was not enough for adults and the children was really mini disco, The bar upstairs in the lobby is said to be open in the afternoon that was a lie it's never open only one bar in the hotel which is near the pool and beach and you are served in beackers even if you are not drinking a pool side. We has a moutain view, the dog across the road barked all night the coaches which was bring and picking people up stopped right outside our room what joy we had with the noise, then to top that we had a cockrel screaming all through the day. 4 adults and one 3 year went, she was even bored after a couple of days. Just a tip 30 euro to town and then again back, We had to leave our room at 12 noon even thou we were not getting picked up until 8 we asked if we could stay in our room they said no, the next guest did not go into same room until 5.50pm so I don't understand why we could not stay in room for longer. Staff were ok. v.i.p.is a rip off don't do it

  • Stayed: May 2014, traveled with family
    • Value
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3  Thank lightlooker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded June 2, 2014

Thank you for your recent review of Kiani Beach Resort.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests.

We are very sorry to hear that you did not fully enjoy your time with us at Kiani Beach Resort, highlighting in particular your comments about our buffet and animations program. We strive to continually provide a varied buffet for guests young and old to meet all tastes, including an animations program and team that keep everyone entertained all day long.

Our pool bar serves all drinks in beakers, as even though they may not be drunk "pool side" - for safety reasons it is safer to serve drinks in plastic glasses and cups in the event of actual glass breaking on the ground anywhere outside. Due to Kiani Beach Resort being a family orientated hotel, this ethos is maintained as the majority of our guests are children. And thus this is for their safety.

We are sorry to hear that you were unhappy with the location of your selected room. Our mountain view rooms are located on the back side of the property in order for them to have the
"mountain view", and although there is drop off and pick of guests from this point, it is only at select times of day and for a few minutes at a time. Equally due to our location in the heart of nature and surrounded by greenery there is also the occasional sound of animals nearby which we feel adds to the charm of the location. We also house a donkey and several animals for the children to interact with.

Our policy of 12pm checkout, like that of predominantly most hotels worldwide, is to ensure that our cleaning crew have enough time to prepare the room for the next guest, regardless of the time they choose to check-in after their "check-in" time.

We sincerely hope that perhaps on a future trip to Chania we will be able meet your expectations and wish you well on your future travels.

Kind Regards
The Team at Kiani Beach Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2014

We stayed at the Kiani Beach resort from the 13th to the 18th of May for our honeymoon. When we arrived we discovered that the travel agent we used had booked us the wrong room (we were told we were getting seaview, when in fact they booked "mountain"), when I took this up with the staff at reception they could not have been more helpful.

Even though the error was not the hotels fault they upgraded us to a "Seaview Maisonette" that was absoletely perfect! I promised I would write a review here based solely on how helpful the staff were over this.

Over all we loved the hotel. The rooms were cleaned to a very high standard, the whole resort was always clean and seemed to be maintained to a high standard. The location was perfect for us (as a honeymooning couple just wanting to relax after a wedding!) as it was quite and peaceful.

The food was also a very high standard as well. I was concerned before we left that being all inclusive it would be quite repetitive and food might be "recycled", however this was not the case. The menu was always varied from day to day, and there was lots to choose from (I noted as well that they seemed to cater well for children with a separate serving area with more child friendly food of pizza and pasta etc).

During the day there always seemed to be some activity scheduled from football, zumba, and ping pong. During the evenings there was always some kind of show or activity around the bar which was always good.

I think it is worth mentioning as well that all of the bar staff were amazing. Christoph and Ava were welcoming and fiendly and always made an evening at the bar fun. The drinks were always good and we never had to wait long.

Overall I would definately return to Kiani Beach, and I am very glad that we chose here to have our Honeymoon.

Room Tip: The Seaview Maisonette we stayed in was amazing
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded June 2, 2014

Thank you for your recent review of Kiani Beach Resort.

We particularly thank-you for your positive comments regarding our facilities, service and rooms. It is wonderful to know that you relaxed and enjoyed your time on honeymoon with us and we wish you all the best! We were honored to upgrade your room particularly in light of your special stay with us.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests.

We look forward to seeing you again and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2014

stayed this may 9-16 very good service all staff very polite always helpful, complex very clean food very good plenty of choice good place to relax bus ride to closest big town chania good day out 3.60 euro return nice walk along beach to small town kalives would use hotel again if I wanted a chilling holiday baz staffordshire

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Baz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded June 2, 2014

Thank you for your recent review of Kiani Beach Resort.

We particularly thank-you for your comments regarding our facilities, and service.It is wonderful to know that you relaxed and enjoyed your time on holiday with us.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests.

We look forward to seeing you again and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2014

Just returned from our holiday at Kiani Beach resort with family of 4 Adults and 3 children. From the time of booking through to our departure we found the staff to be extremely helpful. The hotel lives up to both reviews and the Hotel's website. We were upgraded to Seaview Maisonettes and couldn't have wished for better rooms. The Kid's Club worked well for the children. The only disappointment for them was the absence of the Inflatable pontoon in the Pool. The food was good, though more fresh fruit would have made it better. The entertainment was as expected and the Greek Night was a highlight for us. Would recommend this hotel for families who want a safe, comfortable hotel. In summary: It does exactly what it says on the tin!

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank KEITHW3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded June 2, 2014

Thank you for your recent review of Kiani Beach Resort.

We particularly thank-you for your comments regarding our facilities, and staff. It is wonderful to know that you relaxed and enjoyed your time on holiday with us. We apologize for the absence of the inflatable pontoon - however are glad to hear you particularly enjoyed the Greek night! Your comments regarding more fresh fruit has been already discussed with our Chefs.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests.

We look forward to seeing you again and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2014

Kiani beach resort is a medium size resort. It offers everything: pool, playgrounds,...It is located on the beach. Excellent location. We stayed there for 4 days at the end of April. Everything was OK, but the rooms are not big enough. We had family room for 4 adults. The sofas bed it not for two adults or even in our case for two children of 13 and 15 years old. Taking in consideration the rooms and other, the hotel is more four stars than five. The 5 stars are definitely the staff. Especially Goran, who worked at the beach bar. All the best to Goran! And others of course.
The food in generally was good, we even had a barbecue dinner ones. Fresh orange juice for the breakfast!

Since we travelled around during the day, we have missed lunch, so I cannot say what the variety of food was. If it was like dinner-than you could have problems with weight. Simply delicious, you have to try many things.

The stuff: keep up the good work in the future. Also when there is a crowd in summer. All the best!

Room Tip: Do not take familly room with childrens over 6!
  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hovnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded June 2, 2014

Thank you for your recent review of Kiani Beach Resort.

We particularly thank-you for your comments regarding our facilities, and service. It is wonderful to know that you relaxed and enjoyed your time on holiday with us. We also thank you for your comments regarding our location, staff and buffet. Your comments and praises have been passed onto the Team members.

We regret to hear that the room was not big enough for your family. The exact specifications and size of each room are stated on our website, in order for large families to have the utmost assurance of what they are booking before their arrival.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests.

We look forward to seeing you again and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2014 via mobile

Took my family of five here for a well earned break beginning of may 2014 and I'm glad I chose kiani beach resort. The staff were very helpful and friendly and the animation team were spot on with plenty of activities for both adults and children.
The hotel is very clean and tidy and the food is good. I would recommend this hotel to anyone who is looking for a place to unwind and would definitely return in the future. Excellent holiday :-)

Stayed: May 2014, traveled with family
1  Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded June 2, 2014

Thank you for your recent review of Kiani Beach Resort.

We particularly thank-you for your comments regarding our facilities, service and animations program for the kids. It is wonderful to know that you relaxed and enjoyed your time on holiday with us.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests.

We look forward to seeing you again and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kiani Beach Resort Family All Inclusive

Address: | Crete, Kalami, Apokoronas, Crete 73003, Greece
Phone Number:
Location: Greece > Crete > Chania Prefecture > Apokoronas > Kalyves > Kalami
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Kalami
Price Range: $126 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kiani Beach Resort Family All Inclusive 5*
Number of rooms: 115
Official Description (provided by the hotel):
Kiani Beach Resort is a modern family resort situated directly on the award winning blue flag beach of Kiani Akti, just outside of Kalyves village in Chania.Bathe in the crystal clear waters of the Cretan sea, or relax by the large swimming pool, dotted with sun-beds and umbrellas where you can enjoy fresh beverages and snacks. With a chilled atmosphere and the sound of the sea waves in the background, surf on our free WiFi, or marvel at the idyllic scenery. The whole family is kept entertained at Kiani Beach Resort! Children can enjoy our animations programs and activities throughout the day, swim in the children’s pool or simply have fun in our games room and outdoor pirate’s ship! With their minds at ease parents can relax in the sun, or take part in numerous fitness and recreational activities such as volleyball, football, aqua gym, zumba, tennis, morning stretching sessions and our gym. Our location, paired with outstanding accommodation, facilities, daily programs, and Cretan cuisine at our “Symposium” buffet restaurant, make Kiani Beach Resort a class above the rest for an unforgettable fun filled summer vacation. ... more   less 
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Also Known As:
Kiani Beach Hotel Chania Town

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