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“Good stay but a poor food variety”

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Kiani Beach Resort Family All Inclusive
Ranked #1 of 1 Hotels in Kalami
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed January 28, 2014

Our family staid at the hotel last May and had a very good experience. The hotel is very good and the personnel helps you whenever needed. Very suitable for families with small kids. We would like to separately mention Katya from Georgia who is working there: very friendly, easy-going and helpful! Planning to stay there again this year.
The only down part is the food: very little variaty in dishes and especially in fruits. Practically no sea food. Hopefully this year the hotel will take that into account and the variety will be better.

  • Stayed: May 2013, traveled with family
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1  Thank orangescent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded February 5, 2014

Dear Guest,
Thank you very much for your recent review of Kiani Beach Resort.
Please note that your comments are very valuable for us in order to improve on quality and service.
According to your notice about the food, we would like to inform you that in New Season 2014, we will change our buffet style, with more assortment of food to choose. Also, we are making a new kitchen team with a New Chef and we promise that we will put our best efforts in order to fully satisfy your demands.
We are looking forward to seeing you again in summer 2014 for witch we have special gift, that will be waiting for you at your room.

Thank you for choosing Kiani Beach Resort in 2014 again.

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522 - 528 of 1,220 reviews

Reviewed October 30, 2013

Our family of 5 just returned home to the Uk today after a beautiful 8 days in the sun at Kiani Beach Resort..
We had such an amazing time, thank you to all those who reviewed this hotel beforehand as that was what sold us in booking a holiday here! - So glad we did!
We arrived 23/10/13 and left 30/10/13 we booked into a mezzanine seaview suite that accomodated our family perfectly! All inclusive board.
Firstly, we arrived in the evening and missed the dinner dining time - the reception staff were so welcoming and gave us a quick low down on the all inclusive details and as a wonderful and thoughtful gesture she also let us know they had saved us 5 plates of food!
We indeed were so impressed and so grateful *100points in our eyes straight away!
Our suite was beautiful - extremely clean and very well decorated. Ample space for all of us.
The deck captured the morning sun and was great - having a table and chairs on the deck was perfect to just sit and relax.. in our case our kids loved to wake up and be straight out on the deck first thing every morning.
On the deck you also have a nice handy place to hang your washing! so handy after swimming and hanging anything that needs drying after a day swimming
Our children are 8, 7 & 4years old - they loooved swimming and whatever the animation team had going on! Thank you especially to the lovely Slovakian woman on the animation team who was just amazing and superfriendly with us - making us feel so welcome. x
The food - was absolutely gorgeous! Everyday the main meals were different and there was always something for the kids to eat..
Breakfast, Lunch and Dinner - you will not have a problem with food at all, food was always fresh and very tasty.. every day was always varied.
The snacks served in between time at the Beach bar were just perfect too (fresh local fruits, salads, pizzas, sandwiches and cakes) - The kids loved the unlimited ice cream and just being able to go up to the friendly staff at the beach bar and were always served with a smile.
All the staff of the entire hotel were so lovely and welcoming and the size of the hotel is just perfect, not overcrowded, more than enough sun beds for everyone, never lost for a place to sit during dining times and safe enough for the kids to run around and have fun all whilst in view.
Thank you for having us - we loved it and definitely rate it as one of the best family holidays we've ever had!
* Taxi booked via hotel was 35 euro each way from Chania Airport (friendly informative driver)
* Bus to Chania - to see Old Town was only 2.30cents per person 5yr +
lovely brand new coaches!
* Taxi to Chania is 25 euros one way.
* Definitely explore Chania Old town - great lil shops to explore and for gifts and souvenirs - eating maybe better to eat at the hotel - after spending 60 euro at a restaurant by the water the quality did not meet that of the hotel meals..

Room Tip: Try get a seafront room - if possible on 2nd floor.
See more room tips
  • Stayed: October 2013, traveled with family
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7  Thank neenz1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded November 6, 2013

Thank you for your recent review of Kiani Beach Resort.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests.

We look forward to seeing you again and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

Very nice but the sea was farther than listed..The staff could use some training on how to keep restrooms stocked, etc. One thing that was disappointing was we had made reservations together and they initially put us in two separate buildings..3 days later we were changed over.

  • Stayed: September 2013, traveled with family
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1  Thank palcoure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded November 6, 2013

Thank you for your recent review of Kiani Beach Resort. Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests.
We take all you comments into consideration and thank-you for pointing out areas and facilities that we are able to improve on.

We look forward to seeing you again and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

Review by Gladys & Anyway M (England)

Hospitality: From the day we arrived we arrived late at night and we were surprised that the staff had actually thought about us and had reserved dinner for us which was put in our rooms. The welcome was warm and we were escorted to our room by a member of staff. While my family were making themselves comfortable in the rooms I went to the bar and one of the things the bar staff asked me was whether I had food as they recognised that I was a new arrival. I was very much touched and humbled by this level of customer service. Their service is customer centred aimed at meeting customer satisfaction from the reception staff, Anastancia and her colleaugues, the restaurant staff particularly Karim, Olympia & colleagues. The pool bar staff, Katarina, Jimmy, Sevastine, Joana and others were fantastic....oh my God we love you guys!! They were friendly throughout our two week stay always wanting to help and serve at every opportunity
Accomodation: We had a junior suite which was always immaculate. Maria and her colleagues were always there for us to make up the rooms every day. We were also provided with additional bath creams, shampoos and shower gel as and when requested. We had enough clean towels every day
Food & drinks: There was a variety of quality food to cater for all tastes & preferences served on a buffet style at breakfast, lunch & dinner. There were various dishes of fish, chicken, greek food & salads that we enjoyed so much. As we were on an All inclusive stay basis we enjoyed the snacks and drinks provided at the pool bar throughout the day. At the pool bar there is a big roof shed where we could cool down and enjoy the food and drink provided by the staff. The chocolate cake and madeira cake served at the pool bar was delicious...Oh my God it was delicious.
Entertainment: The animation team was amazing. We enjoyed the services of MO & his team. The entertainment was for all ages with kids disco & kids club with kids being looked after for almost 4 hrs during the day. Our 4 year old son enjoyed himself as he had so many activities that he was engaged with throughout the day. He still talks about the paintings that he got when he partook in the various activities offered in the kids club. Mo made an extra effort of getting our preferred music choice which he played every day during the kids disco.
Location: The hotel is located is located 30 minutes away from Chiani town & is right on a paradise corner. It has a private beach and beautiful view of the sea. The beach is clean & not crowded, There were enough sun beds & umbrellas for all of us even though it was holiday peak period. It is very close to the village of Kalives & you can visit the water park, there is a bus service to Chania & the reception staff are very helpful in this regard
Overall: We thoroughly enjoyed our holiday, our children have got beautiful memories of their experience of this hotel & cannot stop talking about the staff, the hotel and the food and drink. We definitely intend to return for another 2 week holiday with friends!!

  • Stayed: August 2013, traveled with family
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2  Thank Gladys M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded October 19, 2013

Thank you for your recent review of Kiani Beach Resort.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests.

We look forward to seeing you again and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

we spent almost a week in this great hotel between the 9/18/2013 - 9/23/2013.
we enjoyed every day of it.
the hotel staff is fabulous.they are kind and corporate with the guest.
the food was good and served all day around the clock.
the location, devices, privet beach.
the rooms were new, beautiful, confortable, organized for the best convenience of the guests.
to somerized this is one of the best hotels we have ever visits and we will return.
thanks
nahum sheiman and his family

  • Stayed: September 2013, traveled with family
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1  Thank nahumsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded October 2, 2013

Thank you for your recent review of Kiani Beach Resort.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests including that of the buffet and all-inclusive program.

We look forward to seeing you again and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

We had a beautifull view from the balcony, and the room was always very clean. The hotell is beautifull and always clean, and the staff is fantastic! Good service and good food!. We loved to be here at the beach all day!

  • Stayed: September 2013, traveled as a couple
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1  Thank Vigdis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded September 22, 2013

Thank you for your recent review of Kiani Beach Resort.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests including that of the buffet and all-inclusive program.

We look forward to seeing you again and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2013 via mobile

In this hotel, you need to pay for beach towels, for cocktails, for non-motor water sports, tennis and table tennis, fresh ornge juice and the hotel says it all inclusive but its actully some inclusive or all not inclusive. Besides, the water in the shower were cold and there are ants in the room.
Our room wasn't cleaned at all on the first day. The buffet is pretty good but the desserts' quality was poor and so was the ice cream served in the bar. My family and I were very disappointed.

  • Stayed: September 2013
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2  Thank Liorb196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded September 22, 2013

Thank you for your recent review of Kiani Beach Resort.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests.

We are sorry to hear that our all-inclusive program did not meet your standards. The exact details of what is provided in our all-inclusive program is stated clearly on our website http://www.kianibeach.com/pages.aspx?id=30&lang=en

Our chefs at the buffet restaurant prepare food with local produce of the highest quality. This food is prepared with care and attention. This same care and attention is also reflected in our daily hygiene up keep throughout the resort. Equally, the food and beverage provided is of variety and Cretan quality. We are again sorry to hear this did not meet your expectations.

We encourage guests to voice any concerns they may have at the reception desk during their stay so that we are able to help and assist them upon their time with us.

We thank you for your review and are very sorry once again to hear that you did not enjoy your stay with us. We sincerely hope that we can meet you standards on any further trip of yours to Crete.

We wish you well on your travels!

Kind Regards
The Team at Kiani Beach Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kiani Beach Resort Family All Inclusive

Address: | Crete, Kalami, Apokoronas, Crete 73003, Greece
Phone Number:
Location: Greece > Crete > Chania Prefecture > Apokoronas > Kalyves > Kalami
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Kalami
Price Range: $113 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kiani Beach Resort Family All Inclusive 5*
Number of rooms: 115
Official Description (provided by the hotel):
Kiani Beach Resort is a modern family resort situated directly on the award winning blue flag beach of Kiani Akti, just outside of Kalyves village in Chania.Bathe in the crystal clear waters of the Cretan sea, or relax by the large swimming pool, dotted with sun-beds and umbrellas where you can enjoy fresh beverages and snacks. With a chilled atmosphere and the sound of the sea waves in the background, surf on our free WiFi, or marvel at the idyllic scenery. The whole family is kept entertained at Kiani Beach Resort! Children can enjoy our animations programs and activities throughout the day, swim in the children’s pool or simply have fun in our games room and outdoor pirate’s ship! With their minds at ease parents can relax in the sun, or take part in numerous fitness and recreational activities such as volleyball, football, aqua gym, zumba, tennis, morning stretching sessions and our gym. Our location, paired with outstanding accommodation, facilities, daily programs, and Cretan cuisine at our “Symposium” buffet restaurant, make Kiani Beach Resort a class above the rest for an unforgettable fun filled summer vacation. ... more   less 
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Also Known As:
Kiani Beach Hotel Chania Town

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