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Kiani Beach Resort Family All Inclusive
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Reviews (1,337)
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Reviewed September 20, 2013 via mobile

In this hotel, you need to pay for beach towels, for cocktails, for non-motor water sports, tennis and table tennis, fresh ornge juice and the hotel says it all inclusive but its actully some inclusive or all not inclusive. Besides, the water in the shower were cold and there are ants in the room.
Our room wasn't cleaned at all on the first day. The buffet is pretty good but the desserts' quality was poor and so was the ice cream served in the bar. My family and I were very disappointed.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Liorb196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded September 22, 2013

Thank you for your recent review of Kiani Beach Resort.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests.

We are sorry to hear that our all-inclusive program did not meet your standards. The exact details of what is provided in our all-inclusive program is stated clearly on our website http://www.kianibeach.com/pages.aspx?id=30&lang=en

Our chefs at the buffet restaurant prepare food with local produce of the highest quality. This food is prepared with care and attention. This same care and attention is also reflected in our daily hygiene up keep throughout the resort. Equally, the food and beverage provided is of variety and Cretan quality. We are again sorry to hear this did not meet your expectations.

We encourage guests to voice any concerns they may have at the reception desk during their stay so that we are able to help and assist them upon their time with us.

We thank you for your review and are very sorry once again to hear that you did not enjoy your stay with us. We sincerely hope that we can meet you standards on any further trip of yours to Crete.

We wish you well on your travels!

Kind Regards
The Team at Kiani Beach Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

I visited this resort with my boyfriend in June 2013. It was nice that they had parking and I found the panoramic view from the reception gazing out into the sea amazing! (it was admittedly, the best view I was ever going to see at the hotel). Unfortunately even though we booked a seaview room, we ended up on the ground floor and to be honest the view wasn't good :( it was busy so the hotel staff couldn't change our room (would have been happy to pay supplement to have a higher floor and thus better view) :(

We stayed all inclusive and there were plenty of choices at dinner (the only downside as it was very hot and in the middle of summer the occasional insect managed to crawl onto the food!)

There was a games room that we used and hired out for a couple of hours for a spot of table tennis, and the beach next to the hotel was lovely. I'd advise on hitting the beach, to turn right and carry on walking for about five minutes (over a small wooden bridge) then you hit a nicer part of beach which is sandy for a good swim :)

Despite the hiccups, our stay was pleasant, our room was clean and I found the hotel staff to be friendly. This resort is definitely more suited for a family resort rather than a couples retreat lol, (in fact, I actively recommend families come to this resort as they have lots of entertainment for kiddies) but still enjoyed our brief stint there. We wish this hotel all the best.

Room Tip: Go for higher floors!
  • Stayed: June 2013, traveled as a couple
    • Value
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5  Thank Cara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded September 20, 2013

Thank you for your recent review of Kiani Beach Resort.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests including that of the buffet and all-inclusive program.

We look forward to seeing you again and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

It´s a wonderfull place to be! Very nice rooms and it was very clean! We had a beutifull view from the balcony. We really enjoyed the entertaining-program. Fantastic staff! We want to say extra thanks to Katherina in the beach bar,for the kindliness to our children! Also to Anemos at the beach, for the ride our daughter got in the sea, and for all the tips in snorkeling! We really liked our stay at Kiani beach! We will probably com back soon!

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank Anna V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded September 16, 2013

Thank you for your recent review of Kiani Beach Resort.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests including that of the buffet and all-inclusive program.

We look forward to seeing you again and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 12, 2013

We only ended up at Kiani beach because the hotel we originally chose had over booked. What a result. Beautiful hotel, couldn't fault anything, very clean, friendly staff, beautiful rooms, fantastic pool. plenty of sunbeds on the beach and around the pool. Food was excellent. We will definitely go back.

Room Tip: All rooms were good with nice views.
  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank karen t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded September 14, 2013

Thank you for your recent review of Kiani Beach Resort.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests including that of the buffet and all-inclusive program.

We look forward to seeing you again and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

We had an all inclusive stay for a week at Sept. 2013. The location of the hotel is as described by hotels own info: very good beach, nice and quiet surroundings, with a small distance to the nearest village and apr. 30 min drive with taxi (25E) to Chania. So if you want to party in the evenings this is not your place, but if you prefer a nice relaxing stay it is good choice. Also there was programs in the evenings for some entertainment.

The room was in good shape, bed was very good to sleep in. Enough space and the seaside view was great. Bathroom was also in good shape. There was also a well equipped small kitchen closset. Room was well kept during the week, some days the floor was not wiped so well but allinall good roomcleaning. Only thing we found funny was that the hotel advertizes to be environmentally aware, but still the towels were changed everyday even though not left on the floor as instructed..

The beach is good, some small stones depending on how much there are waves in the ocean, but mostly it is sand. Pool area is also well kept. Enough sunbeds for all quests.

The size of the hotel is good: not too big but not too small either, nice mood. Staff was friendly and plenty.

Food was a bit boring for a weeks all incl. Salad buffet was fresh everyday and good ingredients and good choises. Also desserts were good and plenty. But the warm buffet was mostly the same from luch to dinner and day to day with only small variations. Snacks served on the beach restaurant were good.

Animation team was organizing all kinds of activities during the day and also evening program. Good job.

All in all if the food section would have been better this would have been a top point place!

If you are brave enough rent a car and go for a drive in to the small villages in the mountines. We would recommend also eg. Imbros gorge, which was a nice 2,5 hour walk. Take good shoes!

Room Tip: Seaside view is really magnificent, beautifull sunrise, make sure to check it out atleast once :) On the other side the view is to the mountines, but the seaside view is worth the money. The singlerooms are very spacious with a little "livingroom area".
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Tanja K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KianiBeachResort, General Manager at Kiani Beach Resort Family All Inclusive, responded to this reviewResponded September 12, 2013

Thank you for your recent review of Kiani Beach Resort.

Thanks to your feedback and the reviews of many others, we here at Kiani Beach Resort are able to constantly monitor our services and amenities in order to provide the best quality holiday experience for all our guests including that of the buffet and all-inclusive program.

We look forward to seeing you again and wish you well on your future travels!

Kind Regards
The Team at Kiani Beach Resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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