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“Allegedly the best at Playa Ancón”

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Club Amigo Costasur
Ranked #1 of 1 Hotels in Playa Ancon
Prague, Czech Republic
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Allegedly the best at Playa Ancón”
Reviewed July 2, 2013

Better quality for cuban other than Varadero locations. Noisy air conditioning in rather wet hotel rooms and really weared bed. Some rooms our group got had mouldy walls. Fortunatelly, in this low season we were able to get them exchanged. Very nice beach.

  • Stayed June 2013, traveled with friends
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Thank Amaryllis_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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569 reviews from our community

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Hampshire UK
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 12, 2013

worth staying if its in the bungalows they are a lovely beachside oasis away from a somewhat tired hotel. The all inclusive food gets dull on the 1st day although for a family might be welcome as kids would probably always help themselves to something! Some lovely staff, in particular very sweet chambermaids who did superb towel art they took a real pride in! ....and some staff who were less enthusiastic... A few helpful locals... Juan Carlos from Cubanacan was really helpful setting up 2 days of activities for us!

  • Stayed May 2013, traveled as a couple
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Helpful?
Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 23, 2013

We are writing this review as it was a very mixed experience. Two members of staff were excellent and did their jobs superbly well. These are Regla on reception and Edel a waiter in the dining room. They deserve praise for their excellent service.

However the room was very grubby, bedspreads, tiles in the shower, furniture. The food was buffet style, self service and plentiful but poor quality, Luke warm and had been sitting on the servers for too long. The free drinks were very weak and not carefully prepared.

As everything in this complex was free it appears that they have gone for quantity not quality .

Room Tip: If you think of the sit com Benidorm, you will find it at this hotel minus the mobility scooters.
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  • Stayed March 2013, traveled as a couple
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Helpful?
Thank Yorkmusician
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Playa Ancon hotels

Singapore, Singapore
Level Contributor
147 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed May 22, 2013

We pulled in to Trinidad by bus and after struggling for some minutes on cobbled streets with the bags, found ourselves a taxi (a classic blue Chevrolet and we were chuffed with that choice) to Playa Ancon to check in to Costa Sur. Journey cost 8CUCs. At check-in (I prepaid as I had booked the resort prior with Cuba Travel Network) the lady at the reception offered us two keys, to have a look at the room we booked, and a look at a bungalow which we could upgrade to for 10CUCs per night. It was a no-brainer, we took the bungalow, of course. It was located beachfront and consisted of a living area (with a spare bed along with TV and its own air-conditioning unit) and an equally spacious (if not larger) bedroom again with its own TV and air-con unit. Bathroom was ensuite with the bedroom. The choice of interior décor (fabrics, patterns an extensive use of colours and florals) would surely clash with our minimalist tastes, but other than that, there was nothing else to complain about. There was probably a little ant colony near the window that disturbed me, but the staff saw that and took care of that each time. My partner also bravely took the side of bed nearer the ants so I was less perturbed. The patio was nice to have to dry our wet swim gear.

With the beach so close, it was great to be able to just run out of the bungalow to enjoy the beach and waters, even though it was cold, then. The sunsets were gorgeous, just golden, and we enjoyed great views of the surrounding sierras too. The resort also had a pool which was perpetually busy but with a beach right in front of our bungalow, there was no inspiration for us to go to the pool, save for a lie down on one of the hammocks there.

The resort had a schedule of meal times and events put out by the main restaurant so it would be handy to keep a copy of that (snap a photo of it with your phone) for reference. Main meal times were just busy with so many hungry guests descending upon the restaurant all at the same time, but the staff did well to impose crowd control at the door so as not to overcrowd the outlet. After dinner one evening, we wandered over to the poolside bar which was where they served coffee too (they didn’t seem to serve coffee anywhere else, and especially not at the main restaurant outside of breakfast) and we enjoyed a Tropicana-like type of entertainment / performance called Tiempo. Breakfast was always best enjoyed if we were the first in to the restaurant, to have a go at the buffet before everyone else did.

Service wise, it was fine as all the staff we encountered were friendly. Remember to bring small change for tips when you go around the resort and taking part in activities or using their all-inclusive services. Receptionists were also helpful to our requests, and enquiries, helping us to get our driver organised and also giving us personal information about Trinidad town and the festivities that were to take place (it was Good Friday weekend and there was the Procession of the Cross in the night)

What did disturb us during our stay however, was a rather foul sewage like smell that would fill the room / bungalow every afternoon and onwards. My partner was particularly disturbed by it and thankfully, I had with me, air-freshener that we would spray generously all the days we were there, just so as to mask the smell. Else, there was really nothing much that we could do except to air the room by leaving the door open, just long enough before the mossies (if any) came in.

Room Tip: Get the bungalow if you are offered an upgrade, good if you prefer the beach to the room. Just chec...
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  • Stayed March 2013, traveled with friends
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Helpful?
6 Thank traveldivaritagoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 21, 2013

We stayed at this hotel as part of our tour. I found that our room was very average and the bathroom was so small.
The breakfast area was an absolute nightmare with way to many people trying to get seating, I even saw two people sitting on one chair eating their breakfast. maybe have two sittings would help with the madness.Also plastic cups for drinks wasn't t all appealing.

  • Stayed May 2013
    • Value
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Helpful?
Thank Debtrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 2, 2013

This is a large hotel on a lovely beach on the Ancon peninsula about 13 km. from Trinidad on the caribean coast of Cuba. Beach has shade and free sunbeds. Good pool area with shade and sunbeds with poolside bar.
Good sized A/C room with old fashioned TV, phone, safe (2 peso/day) and Fridge.
Good evening food and good braekfasts.
Good evening entertainment.
Massage place and gym.

Room Tip: Bungalows 5 to 20 face sea.
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  • Stayed March 2013, traveled as a couple
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Helpful?
2 Thank ColinEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 1, 2013

The beach and pool were really clean. Great snorkeling off the beach. We stayed in a beach bungalow which was amazing. The rooms were clean and spacious. The evening show time was entertaining. Staff friendly. Food OK, but a bit 'samey' after 5 days. Great location, near to Trinidad/ diving school/ mountains etc. We did a day boat trip to the island for snorkeling which was great, and we saw an Iguana. The kids loved it and there was loads for them to do.

Room Tip: The beach bungalows are definitely worth the extra $. But remember to book early as they are quite p...
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  • Stayed March 2013, traveled with family
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Helpful?
1 Thank NickyA209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Amigo Costasur

Property: Club Amigo Costasur
Address: Playa Maria Aguilar, Playa Ancon, Cuba
Location: Caribbean > Cuba > Sancti Spiritus Province > Playa Ancon
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Playa Ancon
Price Range (Based on Average Rates): $
Number of rooms: 131
Reservation Options:
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Also Known As:
Club Amigo Costasur Hotel Trinidad
Costasur Hotel Trinidad

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