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“Great place for short or longer stay in Des Moines area”

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TownePlace Suites Des Moines Urbandale
Ranked #2 of 4 Hotels in Johnston
Certificate of Excellence
Reviewed April 1, 2013

We recently stayed here for a family gathering in Des Moines. We wanted a reasonably priced hotel that had room to gather and sit in the room. We had a nice two queen room that two comfortable chairs and a nice table with four additional chairs. This place was great for us. It also has a nice small kitchen area if you want to do some of your own food preparation. Full refrigerator included.
The only negative I would say is that the bathroom sink area and the door to the shower/tub/toilet area can be a tight fit since the door opens out to the sink area. There is only the one mirror over the sink for the ladies to share with the guys.
The breakfast was typical continental which was fine. Nice and clean eating area with adequate seating.
Our GPS gave us bad directions but it is not hard to find.

Room Tip: The top floor may be a little quieter if that is what you prefer.
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  • Stayed: March 2013, traveled with family
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1  Thank ScottS898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM-JenniferPerry, Front Office Manager at TownePlace Suites Des Moines Urbandale, responded to this reviewResponded April 16, 2013

Hello there-

Thank you for taking the time to write a review for out hotel! Sounds like you had a wonderful experience with us. We have had some full-length mirrors in the past and are definitely looking to add those to our rooms in the near future. Which means you will just have to come back and test them out for us! We appreciate your kind and honest review!
I sincerely hope we will get to be a part of your experience the next time your travels bring you to the Des Moines area! Come visit us anytime!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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147 - 153 of 181 reviews

Reviewed February 14, 2013

This hotel looks new and has very attractive finishes. When we arrived in our room, I was pleasantly surprised to see the full size refrigerator, and large table with four chairs. This is a great location, we walked across the parking lot to Texas Roadhouse and Maid Rite. Quick access from 35W.

We didn't go in the pool, it looked small, but adequate. My daughters liked the exercise room with the TV.

We had a group rate for our event, so I thought this was an excellent value for the product.

  • Stayed: February 2013, traveled with family
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2  Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

The staff here is exceedingly friendly and the place is spotless. That counts for a lot. But compared to other TownPlace properties, the room was tiny.

Had a king with a sofabed. Packed into the living area of the room was an ottoman (so you can do your best Dick Van Dyke impersonation) and a desk. All very useful, but requiring a larger space. I never opened the sofabed, but if I did it would have cut off access to part of the room.

The bed and pillows were far too soft, while the couch was uncomfortable to sit on. Also, I could never get a comfortable temperature with the thermostat. Despite being on auto, if you set the heat too high it would keep running and never shut off. If you set it too low it would run for a time and rarely come back on.

The full kitchen (crammed into an area by the door) was nice to have, and there was a good selection of TV channels. Free wireless Internet worked fine, and this hotel actually has a sufficient number of outlets in easy-to-reach places. Didn't use it, but saw a guest laundry with several washers and dryers.

Breakfast has the usual cereal/yogurt/toast, though in keeping with TownPlace policy, fewer selections than many other chains. But the make-your-own waffle crowd will be pleased.

One side of the hotel has the Interstate. I stayed on the parking lot side, where the smokers congregate and yak on their cell phones. So you can take your pick on which type of noise you want.

Location is very easy on/off I-80. A few restaurants you could walk to, but if you're staying here you have a car. About 5 minutes south on 86th St., at the corner of Douglas Ave., is a new Hy-Vee supermarket with a large selection of fully prepared hot and cold foods that you can eat there or bring back to the room. I did this one night and it was not only very good but also very cheap.

Overall, I wouldn't be adverse to staying here again, but I'd look at other options.

  • Stayed: December 2012, traveled on business
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2  Thank HonestReviewForU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

King bed, couch and good work space - all looked new. Small bathroom had closet that opened from the bathroom as well as from the entry area - so easy to access hangers, suitcase, from inside or outside the bathroom. Typical high carb breakfast buffet with nice banana nut muffins. Room cleaned well every day.

Room Tip: second floor on the end so easy to take the stairs to outside door rather than go through lobby.
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  • Stayed: November 2012, traveled on business
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1  Thank mletty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2012

Had a group of five so chose this hotel. Our room had two separate bedrooms plus a fold out couch. At check in, the front desk person was very friendly / professional. The rooms are not huge but are very efficiently organized, clean, and comfortable. Our room was quiet and the beds very comfortable. The shower and toilet are in a separate room from the sink, making it more efficient to get ready in the morning. The free breakfast is very basic but sufficient. There are numerous restaurant choices nearby, including a Starbucks. As far as location, it is right on I-35, about 10 minutes north of Jordan Creek mall. The price was reasonable. I would choose this hotel again.

Room Tip: We were on the third floor, no problem with any noise.
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  • Stayed: November 2012, traveled with family
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1  Thank Jeff38094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2012

First off, this is not a 5-star hotel, but for what it is - a basic services place to stay while in the area for other reasons, this place can't be beat. When we arrived I saw a Volleyball team awaiting check in. We were delayed by the volume of check-ins, but the desk guy immediately directed us to a place to sit and provided an estimate on when we could check in. He beat his estimate, came to get us. Bad situation avoided by handling it like a professional. Then I feared noise from the team, he told me we were on the same floor but he could change it. The coach assured me she 'would have them running the parking lot' if they were up past 10:30PM. I owe her an apology, we never heard a thing despite staying in the original room. Says something about the team and the hotel. Breakfast is minimal - and exactly as advertised. Plenty of everything though, even though we followed the team the next morning. My wife had satyed here last month and experienced the same good customer service. This place knows what it is and delivers.

Room Tip: We stayed on the side away from the interstate, not sure how the noise would be on the other side.
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  • Stayed: October 2012, traveled with family
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1  Thank ThreeKings09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2012

We returned here because of previous visits and the value for the room size, however the sprinklers go off at 6:15 am and hit the bedroom windows about every 20 seconds, making sleep impossible. Cannot believe we would be the first to notice or complain about this. So avoid first floor if possible. Breakfast are quite limited compared to other hotels of this size. Kitchenettes are nice, dinnerware a plus and full sized fridge is a bonus. TVs in every room, but bathroom quite small.

  • Stayed: October 2012, traveled with family
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Thank Ray T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Des Moines Urbandale

Address: 8800 Northpark Ct, Johnston, IA 50131-3018
Phone Number:
Location: United States > Iowa > Johnston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Johnston
Price Range: $87 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Des Moines Urbandale 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
TownePlace Suites by Marriott is an extended-stay hotel where you can balance work and life as you like, with the comfort, flexibility and affordability you require. Relax and feel at home with a fully equipped kitchen including full size refrigerator, microwave, cooktop, dishwasher and full complement of cookware, dishes and flatware; large work space, and complimentary wired and wireless high-speed internet access. Complimentary Continental Breakfast Daily. ... more   less 
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Also Known As:
Townplace Suites Urbandale Hotel Johnston
Towneplace Suites Johnston

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