...based on their location and the lack of any real competition aside from the adjacent Hotel Vetro. This hotel could and should be so much more, especially for what they charge.
First impression was a total joke, pulled up to the entrance where valet is "provided" to find not a single employee anywhere. No valet, no bellman, nothing. I proceeded to unload my entire car myself as my two young children sat there. Hello!! Service anyone?
Two big disappointments were they removed the massive jacuzzi from the suites upon their last "remodel" and filled the jacuzzi that used to be next to the pool. Total bust for my kids who were so excited to swim. Pool was cold and with nowhere to warm up, our enjoyment there was over before it had even begun.
We ordered room service once and found it to be surprisingly good.
Club floor lounge needs some life breathed into it; except for Humberto who was outstanding and totally "gets" the job description, the other employees were lethargic and casual. C'mon people, step it up, you're at work! Don't stand around with your hands in your pockets.
Beds are way too soft though bedding was great. Suite is very noisy as you hear the elevator. All. Night. Long.
Overall, this property has so much potential but is sadly not at all living up to it.
- Official Description (provided by the hotel):
- Sheraton Iowa City Hotel is located on the campus of the University of Iowa, and close to Carver Hawkeye Arena, the legendary Kinnick Stadium, Hancher Performing Arts Center and the Museum of Art. ... more less
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- Also Known As:
- Sheraton Iowa City Hotel
- Iowa City Sheraton