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“Better stay this time at the Highlander” 4 of 5 bubbles
Review of Clarion Highlander Hotel and Conference Center

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Clarion Highlander Hotel and Conference Center
Ranked #6 of 6 Hotels in Iowa City
Davenport, IA
Level Contributor
48 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Better stay this time at the Highlander”
4 of 5 bubbles Reviewed November 19, 2011

I stay at this hotel quite often for conferences. This time around, my experience was the best so far. I used to dread the smell of chlorine in the room, especially if it is facing the indoor pool. However, this time when I got into the room, the room smelled fresh and there was hardly a scent of the chlorine. The room and bathroom were clean. Front desk staff was very friendly and cheerful. They were also quick and accurate in answering my questions about my reservation. Food service staff were also nice and professional.

  • Stayed November 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joe_Martin516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwalker_detroit, Manager at Clarion Highlander Hotel and Conference Center, responded to this review, November 25, 2011
Hello Joe:

The staff at the Clarion Highlander would like to thank you for the great comments regarding our staff and facilities. We have been making an extra effort with our housekeeping personnel and its nice to see that you are seeing the benefits of that.

See you at next year's conference and thank you for your feedback!

Richard Walker
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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180 reviews from our community

Traveler rating
    36
    49
    39
    36
    20
See reviews for
59
34
7
38
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Antioch, IL
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed November 18, 2011

Big Michigan game stay, so not a lot of good choices, but too far away from downtown for the $200 price. The rooms were noisy, smokey, and not very clean. Breakfast was the highlight, but average at best. Not a bad place and plenty of room, but too far away and make sure you ask for NON smoking room.

  • Stayed November 2011, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bestjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwalker_detroit, Manager at Clarion Highlander Hotel and Conference Center, responded to this review, November 25, 2011
Greetings:

Thank you for you review of our property. I have gone ahead and shared you comments with our Housekeeping team and we will ensure that these issues are dealt with asap. Thank you for your great comments on our free breakfast.

We hope to see you again the next time you are in Iowa City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
IL
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed November 14, 2011

We were fortunate to find this room a few days before a big football weekend in Iowa City. This was the only room left. I was quoted $199 for a King Suite non smoking directly with hotel. We arrived ready to sleep around 10:30 to find our room was right off of the pool and there were many folks sitting and drinking and kids swimming. Our window faced the indoor pool and the noise was plentiful. In the morning we complained that no one told us about the location of our room which we felt was important info. They did clear the pool area when we called the front desk. Also in the AM my husband reiterated this and they did compensate him with a discount on the room.. Room was clean and would stay there again but not facing the pool!

Room Tip: Not facing the pool if you like to sleep!
See more room tips
  • Stayed November 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank drommom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwalker_detroit, Manager at Clarion Highlander Hotel and Conference Center, responded to this review, November 25, 2011
Greetings:

Thank you for your review of our hotel. We are glad that our front desk staff accommodated you properly and that you enjoyed your stay. We hope to see you again in the very near future.

Richard Walker
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, IL
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed November 6, 2011

We stayed her over November 4 & 5. We had read some of the reviews and were a little concerned. Our stay was fine. The room was fine. There were some cosmetic defects with the room but I probably wouldn't have noticed if I wasn't looking for them. The hotel could probably use an update, but I wouldn't notice if I wasn't looking for it based on some of the reviews. We got in Friday and our room was right off of the pool. There was hardly anybody there and our kids had a ball playing in the pool. I would stay there again.

  • Stayed November 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ChicagoParrotheads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwalker_detroit, Manager at Clarion Highlander Hotel and Conference Center, responded to this review, November 25, 2011
Greetings:

This is Richard Walker with the Clarion Highlander Hotel and Conference Center in Iowa City IA. On behalf of the management and staff of our hotel, i would like to thank you for the great comments that you noted in your review. We will go ahead and share your letter with our team. We hope you stay with us the next time you are in town

Richard Walker
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
des moines
1 review
1 of 5 bubbles Reviewed October 5, 2011

The front office staff is very friendly, but the hotel leaves something to be desired. My husband attends a seasonal district dental meeting that is held in the conference room so we only stay there because of the convenience of attending the conference. The bathroom had mold on the ceiling. The shower curtain smells terribly like mildew and the room smelled as though a litterbox had been in there??? I later found out that pets are allowed and while I understand that some people love their pets, I did not pay almost $90 to sleep in something that smelled like a litterbox. The wall above the air conditioner had holes, big holes.--As though the drywall had rotted. I will sleep in my car next time.

  • Stayed October 2011, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank christy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwalker_detroit, Manager at Clarion Highlander Hotel and Conference Center, responded to this review, November 25, 2011
Hello:
This is Richard Walker with the Clarion Highlander Hotel and Conference Center. Our team would like to apologise for the inconsistencies in service you experienced during your stay with us. We have shared all of your comments with our department heads and every effort will be taken to address all of your issues mentioned. We do hope to see you again for 2012 football season. Thank you for your patronage.

Richard Walker
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quad Cities
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed September 26, 2011

We stayed on a Saturday night because we were in town for an Iowa game - this was the most "reasonable" compared to others in the area. And this was not reasonably priced, this was over priced because it was a football weekend. Check in was S-L-O-W. The room (non smoking) was either smoked in or used to be a smoking room because it smelled like an ash tray. There were dirty towels and excessive hair in the bathroom - gross. And to top it all off, there was a barking dog next door that barked all hours of the day/night. I had no idea this was a pet friendly hotel. Will not return. Ever.

Room Tip: Choose a different hotel
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  • Stayed September 2011, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank JEPHEIFER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, MO
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed September 12, 2011

The staff was nice and helpful. Room was clean and pleasant. Courtyard is pretty ugly-- just some cement and bald grass. The hot tub was broken the whole time I was there-- several days. It's not far from campus, where I was going to a workshop.

  • Stayed July 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank dinesen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwalker_detroit, Manager at Clarion Highlander Hotel and Conference Center, responded to this review, September 17, 2011
Thank you for your recent review of our property. We are in the process of upgrading our courtyard and the hot tub has been fixed. We hope to see you again the next time you visit the University of Iowa.
Thank you
Richard Walker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Highlander Hotel and Conference Center

Property: Clarion Highlander Hotel and Conference Center
Address: 2525 North Dodge Street, Iowa City, IA 52245 (Formerly Quality Inn Highlander Conference)
Phone Number:
Location: United States > Iowa > Iowa City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 6 Hotels in Iowa City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Highlander Hotel and Conference Center 3*
Number of rooms: 90
Official Description (provided by the hotel):
Conveniently located off Interstate 80, the Clarion Hotel® Highlander Conference Center hotel is less than four miles from the University of Iowa. Local points of interest like the Carver-Hawkeye Arena multipurpose venue, the North Dodge Athletic Club and Amana Colonies National Historic Landmark are all just minutes away from this Iowa City, IA hotel. ... more   less 
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Also Known As:
Clarion Highlander Hotel Iowa City
Quality Inn Iowa City
Iowa City Quality Inn
Clarion Highlander Hotel And Conference Center Iowa City

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