We were not pleased with our stay at the Apple Tree Inn. It should have been a red flag while checking in one of the hotel guests came into the lobby stating he had to sleep on a towel the night before because there were skid marks on his sheets.
One month previous to our stay my 92 year old grandmother went into the hotel and personally spoke to the front desk about how we would be needing adjoining rooms. Upon our arrival the front desk woman stated they had never spoken to anyone about this and that it was not written anywhere. She also clearly did not understand what the word "adjoining" meant. I had to show her on the hotel's floor plan map.
She also had our room numbers marked wrong in her computer. We were staying in room 226, but she had room 229 printed out on the sheet. She had trouble differentiating between the numbers, not understanding what was wrong. Also, she kept entering our credit card's expiration date wrong saying our card was declined. There was clearly a language barrier.
One of the rooms we were assigned to smelled like a pet store so we went back down to the front desk asking to be moved to another room. We were basically told "No, you are wrong because we charge a 50$ fee to anyone who brings pets into the rooms." (?) So the two adjoining rooms we were verbally promised were now fairly far apart.
After all this, our shower floor had not been cleaned. There was mold on the basket that holds the little soaps by the sink. Our phone did not work. The room was not disgusting, but definitely not what was expected. The hotel could use some major updates.
We have stayed at this hotel several times over the last 5-6 years and never had an experience this bad. Unfortunately it's now under different management.
- Official Description (provided by the hotel):
- For comfortable accommodation, the Apple Tree Inn is the best value in town. Affordable rates and clean, comfortable rooms are all a part of your stay with us. We are an independent 60 room AAA Diamond rated motel locally owned in Indianola, Iowa. ... more less
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- Also Known As:
- Apple Tree Inn Indianola, Iowa