The overall look and comfort of the rooms and hotel were good. Unfortunately the staff was not very accommodating. Kendra was the desk clerk that was very unpleasant and threatening when I was checking in. Apparently there was a noise complaint that she was upset about and quickly warned me that if I made any noise I would be promptly kicked off the property. Not the warm welcome I was expecting. The following morning I then overheard the manager complaining to fellow customers how she "hates her job" there at the best western. Sounds like a bunch of disgruntled hotel employees. This hotel was built right next to a wedding venue, not by accident I'm sure so there is the expected rowdiness of wedding after parties that are not well received by the staff. It is obvious that this hotel survives off the wedding season and in my opinion should welcome everyone with open arms.
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- Also Known As:
- Best Western Plus Independence Inn And Suites
- Best Western Plus Independence Hotel Independence
- Country Inn Independence
- Independence Country Inn
- Best Western Plus Independence Inn & Suites Iowa