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“Great location, room could use some work.” 4 of 5 bubbles
Review of Royal Palm Beach Resort

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Royal Palm Beach Resort
Ranked #1 of 2 Hotels in Cole Bay
Certificate of Excellence
Florida
Level Contributor
131 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Great location, room could use some work.”
4 of 5 bubbles Reviewed December 23, 2013

1st time at this resort. The location is fabulous, close to shopping and restaurants - within walking distance which is tricky on this island with no sidewalks or streetlights and lots of traffic. Our room on 1st floor was not exactly clean and had some maintenance issues. We asked to have the drain in the shower fixed as it was not level and had a very sharp edge, they said they would take care of it immediately but never did. Room could use a thorough cleaning as it had mold in some areas and the floors were dirty. Beds were comfortable and the furniture was nice. Kitchen fully equipped as well. The Cabana bar and restaurant was surprisingly good. We thought food and drinks were very cheap. Service was at times a little spotty and our dinner order was fouled up several times, but still the food was good. Check in was quick and easy. Taxi drivers were the best, very helpful and we made an effort to engage everyone with friendly conversation, which they seemed to appreciate. Getting around the island is tricky because traffic is very bad so expect to leave early for an outing because you will sit in traffic. The two bedroom units have one sink in each bathroom and our toilet was so close to the wall that we had to sit sideways - just a bit uncomfortable. Resort has pool right on the beach which is fairly private and great for kids. The small grocery right on property was well stocked and very convenient, but there are other supermarkets within walking distance.

Room Tip: 1st floor faces pool with some walkout patios, higher floors have better views.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank CRGNY94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Royal Palm Beach Resort, responded to this review, December 24, 2013
We appreciate you giving us the feedback from your holiday and would like to thank you for taking the time to write this review.
We are happy to read that you were generally happy with your apartment however it is disappointing to read of the maintenance issues in the apartment. We have passed this on to the maintenance manager in order for them to address this and we would like to apologise for any inconvenience this may have caused. We have fully noted your comments with regards to the bathroom layout and will take this in to consideration during renovations in the future.
It is lovely to read that you enjoyed the Cabana bar, we have passed this on to the food and beverage manager in order to address the service problems and also congratulate on the food quality.
We are glad to read that you took advantage of the onsite and local amenities and attractions during your stay.
We hope you choose to stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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903 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (323)
Date | Rating
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English first
Philadelphia, Pennsylvania
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed December 18, 2013

This is our 3rd time to St Maarten. We love it. Let me start by saying this place is very nice but i am going to compare it to the resort we usually stay at, 5 minutes away on Simpson Bay. The staff is top notch. Check-in, check-out, and all other services are excellent. The views are are great. We had an oceanview and a view of the canal/bridge to watch the boats too. So here are my gripes. The beach bar on Kim Sha beach can ruin peaceful nights on the balcony. There is also a bit of noise from the main road and police sirens. The beach sand is a bit coarse but there is plenty of room. The beach chairs are good for lounging but uncomfortable for reading. Not to bad for gripes right, unless you are looking for that quite time to read a book/newspaper or people watch or stare out to the ocean and daydream forgetting where you came from.

The location is great for getting to a bunch of restaurants and clubs. The grocery store by Burger King seemed better than Grand Marche for prices and selection, and was closer. And the fish market across the strret is great for fresh fish.

Some things we did different this time.
1. did not rent a car, we taxied to the resort for $12. the rest of the time we used the local bus i.e. from resort to Philipsburg is $3 round trip. If you don't need to be in a car everyday - using the bus or finding an inexpensive excursion, ie $12 water taxi to Marigot, is the way to go.
2. packed frozen and dried foods to offset the costs of the restaurants and supermarket prices.

I would recommend this place to anybody. Hope this help some of you.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank TRAVELTNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland,USA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed December 15, 2013

Arrived on a Sunday afternoon. Seamless check-in, staff was very courteous and helpful. I will say the self entitled "Friendly Island" only applies to Resort staff. The first thing I noticed in our room was a tiny almost invisible bug over the counter and dishes. Suggested hand washing (Like normal) prior to use. I also highly recommend requesting a top floor on the canal side. The top floor because when chairs are moved above you it echo's throughout the apartment, the canal side because at night live music is played until late and sometimes people get out on the beach late at night and the noise travels loudly. I also suggest getting a rental make it a mid-size (Corolla or the like) as parking spaces are tiny and travel around the island can get tight so no need for a big vehicle. The beach at the resort was perfect, waves were not rough and plenty of space for kids to play and have fun. The pool was nice, not enough swim area for kids though. The shallow end was near the swim up bar so people got splashed...sorry. Lots of restaurants pineapple petes was tasty, the place at the resort was also very good. Super markets we went to La Grande Marche near the hotel, was a bit pricey but had everything we needed. All and all the resort was nice and stay was way better being in the snow. Oh Do not rent video's from the grumpy lady at the DVD rental place!!! She was miserable! Bring your own if you need them.

Room Tip: Choose upper floor canal side
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  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank sobertravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 28, 2013

My first real vacation in years and it was just unforgettable!! Thank you to ALL the wonderful staff from the front desk, reception and restaurant staff by the pool! Friends and I stayed last month for a fun filled week at St Martin and we all had a blast! The evening reception by the pool , karaoke, bingo and evening festivities were delightful! We truly got a feel for the island and the interior shopping district. Everyone we encountered was helpful, friendly and courteous. We really enjoyed it and highly recommend the well maintained and beautiful Royal Palm Beach Resort in St Martin. Thank you Staff and Happy Thanksgiving! :)

Room Tip: Beautiful ocean view rooms. Very spacious and the balcony facing the bay was lovely. The housekeeper...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Woodsy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed November 28, 2013 via mobile

My wife and I have stayed here in 2012, 2013, and will be returning February 2nd, 2014. The first year we arrived on the island having no idea what we going to go or even how to get to the hotel. After getting a taxi to the hotel we were immediately greeted by staff. Our room was not ready at the time of our arrival, but they held our bags for us and recommended a place for us to rent a car within walking distance. The staff was more then helpful in guiding us to fun things to do on the island. The front desk would make reservations for anything we asked for.

The second year several of the staff members remembered us and welcomed us back on arrival. To me that was very impressive. The rooms have always been very clean and we have never had any complaints.

I would recommend this hotel for people who want to explore the island and not just stay at the resort 24/7. They have staff during the day waiting to help you plan out any excursions. While they do have a great beach and pool it is not the best on the island, but it is better then most hotels beaches on the island. The beach is usually never crowded (and we are there peak season) and is very calm. We've notice that families with small children seem to love this beach and the pool. The pool is not usually crowded either. We have had a few times where there are not clean beach towels but the staff is always very apologetic and rush off to find some.

The location is absolutely the best if you want to drive around and explore the island during the day. We found the island to be incredibly safe and have driven into some of the "worst" parts with out incident. We have always returned to the resort before dark, parked our jeep, and walked to lots of great restaurants and bars in the area. There is also usually a fire on the beach with in a short walking distance.

Stayed November 2013, traveled as a couple
Helpful?
4 Thank Josh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasper, Texas
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 11, 2013 via mobile

We had a great 7 night stay. This location is perfect for walking to very good places to eat. We rented a jeep for the week but it was nice not to have to drive in the traffic each afternoon. The staff is very helpful. If you need something they will take care of it. Franchesca works at the bar in the afternoon & night, she is wonderful. All of them were nice but we quickly made friends with her the first afternoon and she knew us from that moment on. There were two issues that need to be addressed. The first & most important was that they have two elevators but only one of them was in operation. It was very small & no air. We were on the 5th floor (loved our view) but always had issues with waiting to get up or down. The second was the laundry facility; the change machine & detergent despensers were out of order. It is a busy resort and it would make a big difference if these two issues were addressed. We had a two bedroom, two bath condo and a gorgeous view. Overall our stay was great and I would definitely recommend it. Room #8508

  • Stayed November 2013
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrisburg, PA
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed October 31, 2013 via mobile

We came to St. Maarten for a birthday trip. The front desk folks found out about the birthday and delivered a fabulous fruit, wine, cheese and chocolate basket to our unit. The staff was very friendly and informative. It is close to the airport and within walking distance to many fine restaurants. We had two large bedrooms, each with extra large bathrooms. The kitchen was nicely stocked. The gym was amazing with a lot of equipment for a hotel. However, the greatest asset was THE VIEW of the water and the other hotels across the bay. If you stay here, please grab a glass of wine and one of their comfortable blue lounge chairs and turn it to the west and watch the sunset. We really enjoyed our stay here and would definitely come back.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank jadestepp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Royal Palm Beach Resort, responded to this review, November 1, 2013
We are very pleased to have welcomed you to our resort. Our front desk team members will be delighted to hear that you felt that they were very pleasant and helpful. We are thrilled to have contributed to you having an enjoyable and relaxing birthday stay with us. We hope that your stay was a memorable one and that you will visit us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Palm Beach Resort

Property: Royal Palm Beach Resort
Address: 115 Welfare Road, Cole Bay 3035, St. Maarten-St. Martin
Location: Caribbean > St. Maarten-St. Martin > Sint Maarten > Cole Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Cole Bay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Royal Palm Beach Resort 3.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Royal Palm Beach Hotel Simpson Bay
Royal Palm St Maarten
Royal Palm Beach Club St Maarten

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