We made reservations and unfortunately did not read the reviews beforehand. The pictures are very deceiving. We arrived late afternoon and checked in. This lobby area looked really good. We were assigned a room in an alternate building, not the main building. Room #302. We arrived at the room and it had not been serviced yet. While going for supper they got the room ready. Loaded our luggage on the luggage cart and all the tires were flat. Except for the moldy, smoky, bleachy, and other cover chemicals used the room was not all that clean. No soap, garbage left in can, luke warm shower for my wife and cold shower for me plus the shower tub did not drain. There was also no "do not disturb" sign, no pen and pad (minor detail). Bed sheets were damp. Bed was reasonably comfortable and the breakfast was wonderful. Staff were polite and accommodating. I complained at check out and for the first time in all my travels asked for a refund. I did get a refund for half of the fee. I was told that management will be notified. I don't know how this place received a 3 star rating. Maybe based on the Main building. My rating for our experience is .5 star only because the breakfast was great.
- Official Description (provided by the hotel):
- This Grinnell, Iowa hotel was recently constructed in 2006 and is located near Grinnell College. The Best Western Pioneer Inn offers a peaceful and private location with well-appointed guestrooms and an upscale, comfortable lobby. Travelers are one mile from Grinnell Airport and 55 miles from the Des Moines Airport. ... more less
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- Also Known As:
- Best Western Grinnell
- Grinnell Best Western
- Best Western Pioneer Inn & Suites Grinnell, Iowa