My husband and I booked a 2 night stay. I knew I was in trouble when I first opened the outside door to enter the hallway to go to the room. There was a very unpleasant odor. I was hoping the room would be ok as we had booked a smoking room and I expect a slight smoke smell. I was not prepared for the over whelming odor that hit me when I opened the room door. It was so bad I had to go straight to the window and open it to air out the room. The odor was a very heavy smokey odor. It smelled dirty. There was a large burn hole on one of the bedspeads and the carpet was very dirty looking. The remote to the TV was missing. As it was late when we checked in, I took my complaints to the clerk the next morning. I informed her of the lack of a TV remote, the smelly room, and of the fact that I was afraid to make coffee in the coffee pot as the water resourvour smelled and looked like it had never been cleaned. She informed me she was sorry but they were booked up and could not offer me another room. (No offer to clean/deordorize the room or offer me a clean coffee pot. She did give me a TV remote.) When I asked to speak with the manager on duty, I was told there was no manager on duty that weekend, he would not return until 11 pm the next day, and there was no one else I could speak with. Later that day, we returned to our room, only to find 3 wasps. We checked the window screens for holes but could not find where they were coming from. My husband kiled them. When I went to the front desk to inform them of the wasps and to ask for some Raid to make sure we were rid of any more insects, I was told they had none, not even a fly swat, and again, no offer to go to the room to check out the situation. I again asked to see the manager or someone in charge and was told there was no one. I was given a complaint card to complete and told I could contact the manager via a web site address I was given. I am not a complainer but even a budget motel has to have some standards of upkeep. We do not expect anything fancy when we book a budget priced motel but we do expect a clean room or a least an effort to provide one.
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- Also Known As:
- Super Eight Dubuque
- Super 8 Dubuque/Galena Area Iowa
- Dubuque Super Eight
- Dubuque Super 8