In all, I was very disappointed with the Hotel Julien and their lack of basic service to guests. I had to call multiple times to get the room serviced even though I was gone all day. The wet towels on floor were never replaced during a week of stay. The room was very small, especially for the price. They did not clear the parking lot from snow until afternoon making it impossible to leave, despite all adjacent roads being cleared and multiple inquiries from guests about expected times for clearing the lots. They also would not let me borrow a shovel to clear it myself (they claimed it was a liability) but allowed the next guest in line to take the shovel. After returning from my trip, I was billed an additional $8 for mini bar/snack items, which I did not eat. They were quick to refund when called, but I would strongly forewarn future travelers of this questionable practice.
I will stay at another hotel the next time I visit the area. The hotel itself was nice enough, but it was expensive with terrible service. Overall, it was a horrible experience.
- Official Description (provided by the hotel):
- Experience this remarkable full service boutique hotel, offering the area's most elegant accommodations, cuisine and impeccable service. After a $30+ million complete renovation, the Hotel Julien Dubuque is now a true landmark of luxury and sophistication. The hotel's contemporary elegance and sumptuous comfort complement the grandeur of the historic Old Main District, which is home to many of the incredible sights and cultural experiences the region has to offer.Whatever journey brings you to the Hotel Julien Dubuque, we invite you to set aside a little time to take good care of yourself.Potosa Spa & fitness facility, located on the lower level of the Hotel Julien Dubuque, is the definition of an exceptional boutique hotel spa: Steeped in service, designed with tranquility in mind, true to the culture and history of the area, and restorative for mind and body. ... more less
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- Also Known As:
- Julien Hotel Dubuque
- Hotel Julien Dubuque Iowa