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“Do NOT stay at this hotel”

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Holiday Inn Dubuque
Ranked #9 of 17 Hotels in Dubuque
Port Byron, IL
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Do NOT stay at this hotel”
Reviewed March 16, 2014

We attempted to stay at this hotel last night. If you like very loud parties and staff that does not care at all, this is your place. There was so much noise in the halls and the staff was rude when we called about it. I thought I was calm and asked simply to be moved to a different floor. They would not move us. They did not come up and ask anyone to quite down. We called several times. At two am I asked to be allowed to leave and get our money back. They said no. At three am the doors were still banging and the shouting was as bad or worse. I asked to speak with a manager, who was very very rude to me. She did, however, allow us to leave and get our money back. She treated me like I was the bad guy. I don't know if the walls are too thin or the doors need to be thicker, but if you are a light sleeper, you won't get any sleep here.

Room Tip: Very noisy hotel with no sound proofing
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ScubaKMF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ngranback, Manager at Holiday Inn Dubuque, responded to this review, March 18, 2014
Thank you for commenting on your recent stay at the Holiday Inn Dubuque. We appreciate guest feedback, as it helps us identify what we do well, as evidenced by your excellent scores on our cleanliness, location in town, and the quality of the room. It also identifies what we need to improve, and we obviously missed the target on your stay. I apologize for that. Your review will be shared with the appropriate department managers, who will follow-through with the employees that were on duty, and counsel them as to how we could have done better. Thank you for sharing your comments. Our goal is to exceed expectations, and again, I apologize for the unacceptable experience that you had.
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309 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
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English first
Nebraska
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 5, 2014

Love this hotel; have stayed there the last 9 years, on business trips. The front desk people are friendly and personable; rooms are clean; beds are comfortable. I've used the exercise room and it's good.
Within walking distance of downtown Dubuque, where there are cool little shops and good eating places (try Lot One - a bar with great burgers).
And right across the street from the Five Flags building, where there are plays and events going on. I'll happily stay there again.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandhillsgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ngranback, Manager at Holiday Inn Dubuque, responded to this review, March 18, 2014
We are so glad you enjoyed not only this past visit to the Holiday Inn Dubuque, but all of the previous years of visits. We appreciate guest feedback, as our goal with each guest is to exceed expectations.

Again, thanks for sharing your comments. We hope to see you soon!

Hotel Management
Holiday Inn Dubuque
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Creston
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 3, 2014

Check in was professional and friendly. Room was very clean, nice flat screen TV. Was there for two nights for a conference. The meals for the conference were awesome good choices for Breakfast, lunch and Dinner. The banquet staff was very professional and friendly. We also spent some time in the hotels bar again it did not disappoint us. Good drinks and the bartender Jason was a blast. If you need a nice place for business or even a family get away the Holiday Inn Dubuque will fit the bill.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIDUB, Manager at Holiday Inn Dubuque, responded to this review, March 18, 2014
We are so pleased you enjoyed your stay at the Holiday Inn Dubuque. Our goal is to always exceed our guests' expectations, and we seem to have done just that! We hope to see you again, whether for another business trip or to enjoy some personal time in Dubuque.
Thank you for sharing your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburg, KS
Level Contributor
3 reviews
Reviewed February 26, 2014

I stayed at the Holiday Inn Dubuque for a business conference. The banquet people did a great job for our meals, both in service and quality. Many of our meetings were at the Five Flags Theater, and the Five Flags conference center, which is right across the street. My room was clean, and the large flat screen was nice to have. I will be staying here again if I ever need to return to Dubuque.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 25, 2014 via mobile

Traveled in for a conference. Great location and easy to find. Parking located behind building. Staff was great and greeted us warmly upon arrival. Located right next door to 5 flags theatre. Will stay here again if ever in town.

Stayed February 2014, traveled with friends
Helpful?
Thank Gregg J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thunder Bay, Canada
Level Contributor
297 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed January 10, 2014

We stopped here in early January on our way north. We look for clean, quiet, well located and pet friendly ata fair price. We scored with this spot on each of the criteria. The added bonus was an in-house restaurant which served amazing ribs at a fair price! This is especially appreciated when travelling with dogs because you can't leave them in the room alone while you go our for dinner so we end up with delivered food from outside or room service from a full menu. Room service wins every time. Staff were pleasant at all times. Service was good. Room was excellent with great Wifi access, included in the room rate. My only small negative is that the area to "exercise" the dogs was fairly small - but certainly adequate. Strong recommendation.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Late-Day-Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 28, 2013

Person at check in was rude and acted as though I made her inconvenienced for being there. Was promised $20 for breakfast for $10 and would not honor and was very rude when I asked for someone else to help or to explain why it was promised to us. Will never stay here again. Room was ok, basic and shower needs updating.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KP10911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Dubuque, responded to this review, January 13, 2014
Dear KP10911,

Thank you very much for taking the time to share your comments online. Please accept our deepest apologies for the issues you had encountered over the unsatisfactory service you received from the staff. Your comments are being shared with the hotel management and appropriate action will be taken. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Dubuque

Property: Holiday Inn Dubuque
Address: 450 Main St, Dubuque, IA 52001-6948
Phone Number:
Location: United States > Iowa > Dubuque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 17 Hotels in Dubuque
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Dubuque 3*
Number of rooms: 193
Official Description (provided by the hotel):
The Holiday Inn Hotel Dubuque/Galena, located in the heart of this historic Iowa riverboat community, is the preferred lodging accommodations for the corporate or leisure traveler alike. Located just blocks from America s River at the Port of Dubuque and the National Mississippi River Museum and Aquarium, and shopping, the Holiday Inn Hotel offers downtown convenience and exceptional Midwest hospitality. Enjoy our newly renovated restaurant, the River City Beefstro Sports Bar and Grille featuring mouthwatering barbeque ribs. The hotel also features complimentary wireless high speed Internet access, an executive level with concierge lounge, Priority Club upgrades, a fitness center, indoor pool, Jacuzzi whirlpool, business center and over 9,000 square feet of flexible meeting and banquet facilities. Our complimentary Dubuque Regional Airport hotel shuttle is convenient for our business partners such as John Deere, Prudential, Flexsteel, McGraw-Hill, McKesson, Quebecor World and Georgia Pacific. After a long day at work turn up the fun at the 'new' Diamond Jo Casino, the Dubuque Greyhound Park & Casino or one of our many downtown night spots. If gambling is not your thing enjoy American nostalgia at the site made famous by the movie, Field of Dreams in Dyersville, Iowa or shopping in the quaint village of Galena, Illinois, both just a short drive away. Kids Eat and Stay Free at the Holiday Inn Hotel of Dubuque and Galena! ... more   less 
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Also Known As:
Holiday Inn Dubuque Hotel Dubuque
Dubuque Holiday Inn
Holiday Inn Dubuque Iowa

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