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“Overnight stay”

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Grand Harbor Resort and Waterpark
Ranked #5 of 17 Hotels in Dubuque
Cedar Rapids, Iowa
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Overnight stay”
Reviewed March 11, 2014

The staff was very courteous and helpful. When I booked the room they had 3 left and said it was a double standard..when arriving got a king room. Was very impressed with it. Went to concert and they shuttled us there. When we were done there they shuttled us to other bars in the area. They were so friendly and very accommodating.

Room Tip: We had top floor and the view was awesome!
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  • Stayed March 2014, traveled with friends
    • Value
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    • Sleep Quality
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Helpful?
1 Thank msputsalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (369)
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English first
Level 4 Contributor
29 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 8, 2014 via mobile

Rooms are nice and clean. Fridge and Microwave are in each room. Walls are a little thin. Could hear couple next door arguing like they were in our room. Gym is ok. Has a nice view of the city. Waterpark is a 3. It is smallish, needs paint, noisy and over-chlorinated. 3 big slides, a large play structure typical of big outdoor parks, and a fair baby and toddler area. Lifeguards were attentive but seemed rather young as a group. It looked like they were all teens, no adult lifeguards in evidence. Waterpark was nice bonus to hotel but not something I would make a special trip for. Tony Romas was great. The river views were great.

  • Stayed March 2014
    • Value
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Helpful?
Thank rcheese1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review, March 10, 2014
Dear rcheese1005,

Thank you for your kind comments regarding your stay with us. Our lifeguards are all American Red Cross certified and are 18 and older but have to all pass the continuous testing done by our Red Cross certified instructors. We certainly agree that portions of our water park need paint, each week as business demands allow we paint sections of our park, which leaves the non-painted areas even more noticeable. We will continue to address those areas as time allows. Thank you again for your feedback and we hope to see you back soon.
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Lansing, Iowa
Level 5 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 12, 2014

We stayed one night on Jan 31st for my daughter's birthday and the kids loved it! We ordered room service breakfast from Tony Roma's which was great but quite overpriced. Room was average with a nice view and mini fridge. Good value since we got a great deal through the email list and it included the waterpark tickets. I thought the waterpark was ok, kids loved it. There are two hot tubs which is nice. Half of the tubes were flat, so hard to find one for floating on the lazy river or going down the big slide. I thought it was just ok, but I'm giving it a very good rating because the kids loved it so much. I wouldn't pay full price for it, wait until you can find a good deal and sign up for their email list.

  • Stayed January 2014, traveled with family
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Helpful?
1 Thank Maryann G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review, March 7, 2014
Dear Maryann,

Thank you for your comments regarding your stay and a Happy Birthday you your daughter! We do appreciated your kind words and hope you return for many more birthdays.
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Independence, Iowa
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 9, 2014

This hotel and water park are very priced! Water park needs improvements and it's crowded. One of of the 2 front doors didn't work, there are only 2 elevators and they're extreamly slow. The arcade had a lot of games that would take the kids money and didn't work, and there was only one employee making it impossible for them to get their money back. The rooms show a lot of wear, the TV/cable didn't work right and the walls are paper thin. Overall the kids had fun but the price was ridiculous!

  • Stayed February 2014
    • Value
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Helpful?
Thank HeidiAnn975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review, March 7, 2014
Dear Heidi Ann,

Thank you for your comments regarding your stay we appreciate your feedback. I would be happy to discuss your concerns wtih you one on one if you would like to call me directly at (563) 690-3233. I am pleased to inform you that we are on the final stages of our room remodel and our water park is receiving some paint work as well. Thank you again.
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Cedar Rapids, Ia
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 29, 2014

We bought a Living Social deal for four people to stay with water park passes for a Thursday or Friday. When we tried to book for a Friday they had availability until they heard we were using the Living Social. They then informed us they only allow so many Living Social stays per day. FRAUD!?! This was not shared before we purchased. Anywho, so we schedule for a Thursday and I burn a day of vacation to make it happen. We get to the hotel and it looked amazing from the outside. We get inside and it looks like a typical 3 star hotel. We got checked in and the staff were friendly and we got to the room and our door keys wouldn't work. We eventually figured out that you had to press to the inside right of the card swipe to get it to read. A normal swipe down the middle of the card swipe wouldn't register. We get into the room and see two full size beds. I didn't know hotels still used full sized beds. We have had two queens at every tother hotel I have stayed at. Sharing a full size bed with children led to a less than stellar nights sleep. The watermark is great if you have small children. For teenagers and adults it would be underwhelming. Luckily my children are still young and had a great time. We ate dinner and breakfast at the Tony Romas in the hotel. Great supper food and decent breakfast. Service was horrible for supper but great at breakfast. I would say my stay at the local Hampton last time was just as good for less. Whatever you do, don't buy a Groupon/Living Social/etc for this hotel unless you plan on going on a Thursday. Hope this saves someone else.

  • Stayed January 2014, traveled with family
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Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review, March 7, 2014
Mike,

Thank you for your comments regarding your stay with us. I would be happy to discuss your concerns one on one. Feel free to call me at (563) 690-3233. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Iowa
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 25, 2014

This was a last minute trip we planned because the kids had a day off from school. The room was nice, we had a river view.They only have double beds, would be nice if they had queen size. The waterpark is perfect for younger kids, maybe 12 and under. My only complaint about the waterpark is that two of the basketball hoops were missing their hoop and all but one ball was flat. We ate at Tony Romas and the food was good but a little pricey. We had a nice overnight family trip!

  • Stayed January 2014, traveled with family
    • Value
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Helpful?
Thank Heather1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review, March 7, 2014
Dear Heather,

Thank you for your comments regarding your stay with us. We are please you enjoyed our view from your room. I can assure our basket ball rims have been repaired, they do receive a lot of use on our busy weekends. Thank you again and the next day off of school we hope to see yo again.
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Iowa
Level 6 Contributor
220 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed January 23, 2014

The kids loved the arcade and the water park. My only complaint about the water park is this....why don't you let people stay as long as they want on their day of departure? Most water parks we've stayed at allow that but Grand Harbor only allows until 1pm. We didn't eat at the restaurant as the last time we felt it was way overpriced and the food wasn't even that great. The room was very nice, I wish they would have rooms for 6+ people, however. A lot of water parks cater to families and so they have a small number of larger rooms for large families. This one does not. A few double bunk bed rooms that weren't astronomically priced would be awesome! The room was clean and the pillows and beds were comfortable. I feel that the rooms are somewhat overpriced compared to other water park hotels. The fitness center is really great. It is a large room for space to lay out a mat and work out with the weights, etc. The treadmills may need to be replaced soon as they were looking and sounding a little OLD. The view from the top floor fitness center is great and the air temperature was comfortable. Overall a good stay, we may not be back again if they don't create a few bigger family rooms as 2 members of the family had to stay in another hotel because of space issues and it being WAY too expensive for us to get 2 rooms here. If I'm going to spend that kind of $ on a water park hotel, it will be in Wisconsin Dells where the water parks in the hotels are MASSIVE.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KatherineNoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sgeisz, General Manager at Grand Harbor Resort and Waterpark, responded to this review, March 7, 2014
Katherine,

Thank you for your comments regarding your stay with us and we are pleased that you enjoyed your stay with us. Next time you stay with us, you might want to inquire about our Junior Double Suites which do accomodate 6 people, however I will investigate the possibilites of bunk beds as i like that idea. Due to the amount of people we get in the water park compared to our size, it is necessary for us to allow our guests to use the park until 1pm on the day of the check out. Thank you again and we hope to see you back soon.
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Additional Information about Grand Harbor Resort and Waterpark

Property: Grand Harbor Resort and Waterpark
Address: 350 Bell St, Dubuque, IA 52001-7028
Phone Number:
Location: United States > Iowa > Dubuque
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Dubuque
#7 Romantic Hotel in Dubuque
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grand Harbor Resort and Waterpark 3.5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Grand Harbor Resort And Waterpark Hotel Dubuque
Grand Harbor Hotel And Waterpark
Grand Harbor Dubuque
Grand Harbor Resort Dubuque
Grand Harbor Hotel Dubuque
Dubuque Grand Harbor
Grand Harbor Resort And Waterpark Dubuque, Iowa

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