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“Home Away from Home”
Review of MainStay Suites

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MainStay Suites
Ranked #11 of 17 Hotels in Dubuque
Reviewed May 8, 2006

Our 4-night stay at Mainstay Suites in Dubuque was wonderful! Our rooms were clean, quiet and comfortable. Staff were pleasant and helpful. We enjoyed waking up in the nice breakfast area and grilling in the patio area.
Minor negatives: 1) the exercise room could use improvement, just well-worn; and 2) the room thermostats were difficult to manage.
Overall, we had an excellent vacation, and this hotel played a big part in our satisfaction.

  • Stayed: May 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
5  Thank Angela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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89 - 91 of 91 reviews

A TripAdvisor Member
Topeka KS
16
Reviewed October 9, 2005

Had a reservation for 10/7/05 --- double queen beds- supposed to be a very nice suite. ground floor
Received Discover card statement before our trip and the charges were already on the statement!!!! Not Good!!
Arrived - they had mistakenly booked the room for 9/7/05 and said they were full. These reservations were in my mother's name - a special treat for her and me. Rick was on duty - he finally put us in a room on the 2nd floor - not good - one double bed - not good
there was a piece of the wall lamp in the bed - not good (it was very sharp!)
the bathroom light/vent was so loud you literally could not use either!!
I won't even go into how dirty the room was - absolutely disgusting.
Tried to work with the manager, Penny, who was apparently unreachable when we were having all the trouble the night before. When we asked for a refund of some kind to be placed on my mother's cc we were told NO. I asked her to then comp a room for my parents at some other site within a year and again were told NO. My parents were charged a month ahead for a room that stunk. We are not done yet trying to work this out. We will not stay at this hotel again - ever!! We will be contacting the IOWA Better Business Bureau also and the Consumer Protections Department within the state of IOWA. I am pretty sure it is not legal to over charge willfully.

  • Stayed: October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
madison, wi
17
Reviewed July 5, 2003

The rooms are like mini apartments. There is a fridge, micro, stove, dishes, silverware, sofa, full vanity. Clean, new, next to restaurants.
Average continental breakfast. Beware, there is no pool.

7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MainStay Suites

Address: 1275 Associates Dr, Dubuque, IA 52002-2268
Phone Number:
Location: United States > Iowa > Dubuque
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #11 of 17 Hotels in Dubuque
Price Range: $60 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Your home away from home. We are an all suite property. Every room has a queen size bed, sitting area with sofa sleeper and FULLY equipped kitchen with dishes. We are located on the west side of Dubuque and close to all attractions. ... more   less 
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Also Known As:
MainStay Suites Dubuque, Iowa
Mainstay Dubuque

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