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“Good but tired of waiting”

Caroline's Restaurant
Ranked #3 of 208 Restaurants in Dubuque
Certificate of Excellence
Cuisines: American, Soups
More restaurant details
Restaurant details
Good for: Large groups, Local cuisine, Special occasions, Romantic, Business meetings, Kids, Families with children
Dining options: Breakfast, Dinner, Brunch, Lunch, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Buffet, Free Off-Street Parking, Free Wifi, Full Bar, Highchairs Available, Private Dining, Reservations, Seating, Serves Alcohol, Street Parking, Takeout, Television, Waitstaff, Wheelchair Accessible, Wine and Beer
Level Contributor
29 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Good but tired of waiting”
Reviewed March 16, 2013 via mobile

My fiancé and I stayed in the hotel and had a credit to eat in the restaurant. We ordered the night's special, prime rib. It took an hour for us to get our food and others who came in after us were served first. The manager did apologize and credit us for drinks and dessert. The food was really good, but we were disappointed with the long wait for our food.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank jenmidwest123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HJDMananger, General Manager at Caroline's Restaurant, responded to this review, March 26, 2013
Dear jenmidwest123,

Thank you for the kind words expressed about your visit to Caroline's Restaurant.

Our sincere apology for the lenght in dining during your visit; rest assured this was an isolated incident, and not reflective of the service that the team is known for in providing.

Your feedback witl be shared with the team in order to eliminate this from re-occurring. Your time taking to comment is truly appreciated.

See you again soon!

Sincerely,

The Staff of Caroline's Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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702 reviews from our community

Visitor rating
    407
    168
    74
    37
    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Waterloo, Iowa
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Banana Bread French Toast - enough said!”
Reviewed March 15, 2013

If you eat at Caroline's I can't say enough good things about the banana bread french toast - it was delicious.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank chris07141960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelJulienDubuqueGM, General Manager at Caroline's Restaurant, responded to this review, March 16, 2013
Dear chris07141960,

Thank you for the kind words expressed about your visit to Caroline's Restaurant.

Glad you enjoyed a great breakfast with us! It is our pleasure to serve.

See you again soon!

The Staff of Caroline's Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Level Contributor
101 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Tasty Breakfast and Great Service”
Reviewed March 12, 2013

I totally enjoyed the breakfast I had at Caroline's. I thought being a hotel restaurant, it would be overpriced and not tasty. I was wrong. Food was very tasty and not overpriced.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank TravelingDays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelJulienDubuqueGM, General Manager at Caroline's Restaurant, responded to this review, March 13, 2013
Dear TravelingDays,

Thank you for the kind words expressed regarding your recent visit to Caroline's Restaurant.

Our chef is working on a spring menu that will feature more foods of the region. And as he and his team move further into the summer, they will actually harvest their own herbs and vegetables from a culinary garden to use on our summer and fall menu. Some very exciting things coming soon for Caroline's Restaurant.

We look forward to seeing you again soon at Caroline's.

Thank you.

Sincerely,

The Staff of Caroline's Restaurant and Hotel Julien Dubuque
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eldridge, Iowa
Level Contributor
3 reviews
“A place you will go back to”
Reviewed March 9, 2013

If you are ever in Dubuque, IA you should visit Caroline's Restaurant in the Hotel Julien. My opinion has always been that hotel restaurants aren't the greatest, just convenient. Well this one is convenient as well as: great food and menu selection, and the service was wonderful. Our server, Diana, was awesome to say the least, genuinely friendly, helpful and attentative to us. I know we will go back when in the area.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank JulieB1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelJulienDubuqueGM, General Manager at Caroline's Restaurant, responded to this review, March 11, 2013
Dear JulieB1957,

Thank you for the kind words expressed regarding your recent visit to Caroline's Restaurant.

We look forward to seeing you again soon at Caroline's.

Thank you.

Sincerely,

The Staff of Caroline's Restaurant and Hotel Julien Dubuque
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Amazing food, great service and an awesome experience!”
Reviewed March 1, 2013

This restaurant is fabulous! Aside from being conveniently located in the Hotel Julien Dubuque, the food was absolutely amazing. I'd easily compare it on the level of The Cheesecake Factory, but better. Free homemade bread to start, great martinis and amazing food. We ordered the paradise salad and the lasagna. The salad was medium sized but amazing! The lasagna was so good, all homemade. Everything from the pasta to the sauce to the cheese was fabulous. Diana was our waitress and she was great. Dessert was to DIE for! We got the chocolate torte and it was so good! I would definitely recommend this place to anyone visiting Dubuque. I wish it was closer to where we are from! Amazing!!!!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SarahClark678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelJulienDubuqueGM, General Manager at Caroline's Restaurant, responded to this review, March 5, 2013
Dear SarahClark678,

Thank you for the kind words expressed regarding your recent visit to Caroline's Restaurant. Appreciate your pointing out Diana, she will be thrilled to read of your recognition. Glad you enjoyed the Paradise Salad. It is one of the top selling items on the menu.

We look forward to seeing you again soon at Caroline's.

Thank you.

Sincerely,

The Staff of Caroline's Restauran and Hotel Julien Dubuque
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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